Geico Complaints and Reviews

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Main address: One GEICO Plaza 20076 Washington DC
, ,
  • 319+4 mobile complaints
  • $440K claimed losses
  • $1.4K average
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  • 1 day ago
  • Auto Insurance
  • 4

Plagued by Bad Faith, bureaucracy, feet dragging, Litigation, poor claims service, irregular business practices, discrimination, skewing the facts from consumers, Officers of Company are involved with a very poor delivery system and taking consumer for granted. Claim not resolved after 6 months Promises made not kept Poor customer Service Claims People arrogant and rudeStill waiting for Rental... Read more

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  • From mobile
  • Geico
  • 2 days ago
  • by anonymous
  • #549640

I work in the customer service field and also a claim holder with geico. I spoke with the most rude adjuster who just wanted to get me off the phone and not help. I was caught off guard by how this women spoke to me. Her name was Laura and only have a phone number for her 5164965376 Add comment


  • Oct 19
  • Auto Insurance
  • Watertown, Connecticut
  • Full Coverage Auto Insurance
  • 42

I had been with Geico for many years without ever having an accident or any kind of violation on my record. I moved from one of the highest traffic areas of Atlanta to 40 miles outside the city where there is very little traffic. As a result, Geico raised my rates from $68 per month to $108 per month. They raised my girlfriends rate from $62 to over $80 per month. The agent refused to explain... Read more

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  • Oct 16
  • Service Centers and Customer Services
  • San Jose, California
  • Pre Exiting Damage
  • 32

Geico person hit my car rear-ended and i went for estimate $4500, but Geico pay only $500 and the reason was "pre-exiting damage" I had requested to investigate many times, but Geico denied. Finally, I had to sue the insure person to the small claim court to pay for the different. Geico finally settled and paid 100% for my car fix. It took me a lot of time and effort to deal with this. Very... Read more

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  • Oct 16
  • Auto Insurance
  • Santa Monica, California
  • Poor Assessment
  • 28

`This could be an unfortunate circumstance and also frustrations loom. But like any good deed, you must persist and follow your heart with knowledge and dot every "I" and cross every "T." Insurance companies don't appease their shareholders on Wall St. by paying claims, in fact the position of Deny, Delay and Defend is what causes the "attrition" process to create a general malaise in the... Read more

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  • Oct 14
  • Auto Insurance
  • Indianapolis, Indiana
  • Auto Claim
  • 47

Geico will do anything to get out of paying their claims. I ws rear ended and they sent me all over the place to get three estimates. After getting these estimates. I was told to bring in their repair shop, I wanted money. On and on they went with sillyness. Using my cell phone minutes. Which is $20.00 for an hour of time. Finally I feel like I am ready to explode with this situation. I... Read more

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  • Oct 12
  • Professional Services
  • Insurance Quote
  • 59

Geico provided me with an online quote that I confirmed several times with different representatives via phone and email. I provided them with complete information from the start (driving history, VIN number, etc). After starting the process of purchasing the quote, and again, confirming all the information I had originally provided, my premium increased by over 20% right after I entered my... Read more

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  • Oct 07
  • Auto Insurance
  • Poor Auto Insurance
  • 56

I am 55, I had an vehicle insolent, not my fault, contacted Geico my insurance people, they were the worst of any insurance company i have ever dealt with, they even admitted how unprofessionally there people handled my claim, no body out of 10 that i talked to were on the same page, I finally was so discussed i went to another company, nobody needs an insurance company like Geico, do your self a... Read more

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  • Oct 06
  • Auto Insurance
  • Torrance, California
  • Snowmobile Policy
  • 36

Called in to add a snowmobile to my policy and ask if there was discounts for getting married first. She asked me my girlfriends name, DOB, and D.L. #which I didn't have. The lady said you owe 20 dollars more per year. I said for what I didn't change anything? I said she's not driving my truck now and never will. I just asked you if there was a discount for getting married that's it. I said... Read more

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  • Oct 02
  • Auto Insurance
  • Auto Insurance Quote
  • 88

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori. I wanted a quote on a 2001 Buick Regal for my wife and I, and got it. Then I said my daughter is to get her license probably next week and I would like to have a quote adding her, so she did. Lori also told me to call her when we got ready to go get my daughters license and... Read more

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