|
GEICO refuses claims: backs out of contract-uses unfair business practises
|
Apr 22, 2008 Geico complaint by Burmistrova |
I have purhased a 2006 BMW in the end of February 2008, and since I had another (much older) vehicle insured with Geico, I just added the new BMW and specifically asked that it had to be fully insured, meaning to have Geico include everything: collision, rental, driver, passenger, etc.
Agent confirmed my request and I paid in full for whatever extra he calculated. Mid-March 08 I was driving around 2am on the freeway and did not notice quite in time a piece of tire that had fallen down from a semi. Got some damage on the bamper.
Called Geico just to hear that I did not have a collision coverage after all and they will not be paying anything since they found that it was my fault. I was repeatedly insaulted by Geico service representative and a supervisor who said that it's my responsibility to check what I am buying and they are not responsible for selling me a wrong kind of insurance. So Geico simply refused the claim completely, backed out.
However, I still asked for an upgrade to finally get what I requested for in the first place; paid extra $400. Last week I placed the car for repairs in the BMW dealership and got a rental car from them. The dealeship covers 2 day rental; it's going to take about 5 days to fix the car.
I called Geico for rental reimbursment, which is clearly stated as one of the coverages on my policy. The response was a refusal, combined with pushing me around, horrific customer service and already typical backing out of the contract.
Geico practices selling false policies that don't cover and getting money for it, so that when an accident happens, they are clearly not responsible for the claim. It is very convenient- it's always a customer's fault that he/she relied on the Geico agent to provide with truthful information.
 Quote this article on your site | Views: 269
1. Written by Dressthis, on 16-06-2008 11:45
You know that old saying, "If it's not in writing...it didn't happen?" You say you requested full coverage on your vehicle...but you should have received a new card that shows you only bought liability. And your premium would have been much lower for this. You did indeed purchase rental car coverage, but the rental is available for repairs that are related to accidents that are covered under the policy. Since you got in this accident outside of your collision coverage, a rental does not apply.
At least it wasn't a crazy expensive lesson in clarifying. Always ask what you're paying for, and READ the paperwork when it comes. Your new insurance card was in your hands for two weeks, at least, before you got in the accident.
|
2. Written by LMAO, on 13-05-2008 11:22
Do you actually read the contract before agreeing to it? If it's not in writing, then don't think you are going get it. That's just how the world works.
Don't blame them for your ignorance! No, I don't work for Geico, and never have! All it takes is a little common sense. Learn to read, or continue to feel like you were ripped off!
|
|
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
|
![]("http://www.pissedconsumer.com/templates/pc2/images/spacer.gif){kind=spacer}
Comments
Comments (2)
