CommentMy car was recently stolen (doors locked, no extra keys anywhere) and after filing the police report, the car was found in less than 30 minutes after the police keyed in the VIN number, as my car had Lojack (highly recommend it, BTW). I also phoned GEICO and they took my statement and said they would get right on it (was a Friday PM).
My wife and I drove 25 miles to the recovery lot on Saturday to see the car and from what we could see it was drivable, but GEICO would not let me pick the car up until their underwriter saw it.
Their underwriter did not get out to see the car at the recovery lot until the following Friday, and GEICO would not authorize a car rental until he saw it - so I was without a car for over a week. He told me over the phone that he would take care of the towing fee and that I could pick it up if I wanted it before it was towed to my repair shop the next week.
My wife and I drove up on Saturday to pick it up, and GEICO never paid them, so I had to shell out over $400 in cash to bail out my car. The towing people were very nice, but it was only luck that I had that much money in cash at the time. I called the GEICO underwriter and left a message and have never heard back from him to this day.
GEICO also said they would not process my claim until I provided them with a copy of the bill of sale, the title and the "recovery report" (whatever that is). Unhappily, my car was purchased in 1992 and I do not have a copy of the bill of sale, nor can I find the title - but the car has been registered to me here for over 15 years. Also, since I have the car and it is not missing - why do they need the title for the claim?
Every time I speak to them or e-mail them I get the same broken record reply that they need this information, with no explanation - and they still haven't told me what a recovery report is or how I get it (thought the underwriter would have that). I have sent them copies of my registration, the towing bill, the police report and everything else I can think of, but no go.
I finally started the procedure to get a duplicate title - and it will take a month due to governemnt red tape.
I strongly urge anyone considering GEICO to think twice about it.
 Comments (7) |  |
| 1. Written by junior, on 01-01-2010 01:40 and for the record.. my car was parked.. WHAT OTHER VERIFICATION IS NEEDED TO GIVE ME A *** RENTAL.. WITNESSES VIDEO AND EVERYTHING. But they are greedy ***.. |
| 2. Written by Junior, on 01-01-2010 01:38 I *** hate Geico .. their *** insured slamed into my car and they are acting like is my *** fault. the *** cant drive and keep control of her vehicle.. so I have to pay the consequences having no vehicle and being injured. Thanks GEICO , greedy *** son of the *** |
| 3. Written by Well......, on 07-05-2009 09:54 The reason that GEICO (and most other reputable insurers) has that in place -- and I find it hard to believe that they would keep your car locked down for that long -- is because there have been so many other FRAUDSTERS out there who pulled the wool over the eyes of their insurers in order to make a quick buck. If one could just furnish the correct information the first time, then everything's fine. Otherwise, an insurer senses that the insured is committing fraud. Yeah, that's what this world is coming to. Don't blame GEICO, blame the folks who commit insurance fraud. |
| 4. Written by baffled, on 25-06-2008 01:36 You had theft coverage on a 1992? You're stupid enough to pay extra for that anyway, so you deserved how long it took. Plus if your car was found so quickly, why the *** didn't you just go pick it up? This story really makes no sense. |
| 5. Written by Doug, on 19-06-2008 14:44 Surprised to see such a respond from Mr. Geico (work for). Name calling their own customer. Owe! I am surprised that he work for GEICO. What way to treat their client. Instead of improving service, slandering the client like that. Thrwing some industry jargon he/she want to resolve the problem. As a consumer we do not care what you call those guy, we care only our car is fixed in a reasonable amount of time. |
| 6. Written by THIS CONSUMER IS A LIAR, on 06-06-2008 20:22 First of all, I work for Geico. Secondly, whoever this is works for Progressive. An Auto Damage Adjuster is the one you would have worked with if your claim was legit. Secondly, your policy coverage (if you had a real one to read) would have told you that your expenses were taken care of. Why would any company hold a persons car for so long, and why would a PERSON let someone hold their care for so long. So next time you want to bash Geico Mr. Progressive use the right terminology. Underwriter- one who write policies and coverages for a particular person(s) who has began a policy with Geico to decide a premium. (Why would this person go and see your car? Vandalism- an act that is covered under Geico's Comprehensive Loss under your Physical Damage clause. |
| 7. Written by John, on 16-03-2008 02:18 Sounds like you just had a *** adjuster. As far as titles go, you just need them to show that there is no lien on the vehicle to get a 1-party check. Standard operating procedure. |
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