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I switched my insurance from Progressive to GEICO and did indeed save a bundle - but savings can't make up for the incredible hassles and frustration caused by their horrendous claims service. My claims with Progressive were always handled quickly, courteously and professionally.My car was recently stolen (doors locked, no extra keys anywhere) and after filing the police report, the car was found in less than 30 minutes after the police keyed in the VIN number, as my car had Lojack (highly recommend it, BTW). I also phoned GEICO and they took my statement and said they would get right on it (was a Friday PM).
My wife and I drove 25 miles to the recovery lot on Saturday to see the car and from what we could see it was drivable, but GEICO would not let me pick the car up until their underwriter saw it.
Their underwriter did not get out to see the car at the recovery lot until the following Friday, and GEICO would not authorize a car rental until he saw it - so I was without a car for over a week. He told me over the phone that he would take care of the towing fee and that I could pick it up if I wanted it before it was towed to my repair shop the next week.
My wife and I drove up on Saturday to pick it up, and GEICO never paid them, so I had to shell out over $400 in cash to bail out my car". The towing people were very nice, but it was only luck that I had that much money in cash at the time/. I called the GEICO underwriter and left a message and have never heard back from him to this day..
GEICO also said they would not process my claim until I provided them with a copy of the bill of sale, the title and the "recovery report" (whatever that is)|. Unhappily, my car was purchased in 1992 and I do not have a copy of the bill of sale, nor can I find the title - but the car has been registered to me here for over 15 years:. Also, since I have the car and it is not missing - why do they need the title for the claim?
Every time I speak to them or e-mail them I get the same broken record reply that they need this information, with no explanation - and they still haven't told me what a recovery report is or how I get it (thought the underwriter would have that).. I have sent them copies of my registration, the towing bill, the police report and everything else I can think of, but no go?.
I finally started the procedure to get a duplicate title - and it will take a month due to governemnt red tape'.
I strongly urge anyone considering GEICO to think twice about it. 127cfe4
 Comments (16) |
| 1. Written by Broken glass on November 11, 2011 from salem, arkansas, US Ms. Very lame, once your windshield is replaced it is fixed and no one is going tro void your mfw unless you tell them. Wake up.. |
| 2. Written by Sameer on August 24, 2011 from st. paul, minnesota, US Geico is playing ping pong with me. It was not my fault but still they are asking me to contact other insurance company for claims |
| 3. Written by MR. Underwriter on August 4, 2011 from rochester, new york, US OH and mr lobby the reason geico is growing is bc there growth isnt from investments like all the other insurance carriers its from a tight friggen budget and strict policies and NO MIDDLE MAN no commisions! no lavish crap the CEO drives a lincon town car.... you find me ANY CEO ANYWHERE that dont ethier have a limo or sum ridiculously exspensive car |
| 4. Written by MR. Underwriter on August 4, 2011 from rochester, new york, US WE DONT COME SEE YOUR CAR DUMB*** AdJUSTERS DO if your going to complain do it right your story reeks of a fruadulent claim no title? no reciepts? theft on a 92? lowjack on a 92? it all of those things are massive red flags so yea there cautious |
| 5. Written by John on July 19, 2011 from elmhurst, illinois, US My windshield had crack. Geico sent me to local glass shop, which would use aftermarket part for my car, and I will lose my MB warranty due to the part and unauthorized shop. I called Geico three times to get the glass shop, I can go without losing my MB warranty, but Geico could not give any authorized shop for the work, and told me I have to $300 more then my deduction if I go to MB authorized shop.I will not do any business with Geico.Can we do something to fix Geico problem? |
| 6. Written by BIGGEST LOBBY on June 29, 2011 from houston, texas, US As long as the govt is run by these guys they will continue to steal. what other industry do you know that is able to continue double digit % growths even in these bad times when nobody else does..when they see lower earnings they raise rates to continue their obscene profits and blame it on increased suits which is complete lie as limits have all but gotten rid of big jury awards. |
| 7. Written by Insider on March 23, 2011 from houston, texas, US I have a friend who works in collision repair. He hates working on GEICO claims. See, GEICO plays a game with their repair shops and with their customers. They do not authorize correct and complete repairs the first time. Then when the customer returns the vehicle because it is not repaired correctly GEICO blames the shop and demands the repairs for free from the repair shop. My friend has lost thousands of dollars due to this behavior by GEICO and many shops refuse to accept GEICO claims for this reason. They are about to lose his. Bottom line is GEICO saves itself money by forcing shops to make sub-standard repairs and then forcing them to "fix" the repairs for free, causing their customers additional down-time from their vehicles and often additional charges for rental cars. GEICO IS A VERY BAD BUSINESS MODEL. I WOULD NEVER HAVE GEICO INSURANCE. |
| 8. Written by Tim Peterson on February 14, 2011 from boise, idaho, US When you have an accident you want an Insurance Company to stand up for you and help you through the difficult times. Geico does not do that at all. Geico is real good at taking your money, but do not want to have to pay out when you have an accident. |
| 9. Written by BRANDON WHITE on December 20, 2010 from -, -, US GEICO SUCKS. THEY DIDN'T INFORM ME THAT ME, MY WIFE, AND MY DAUGHTER'S MEDICAL PAY WAS NOT COVERDED ON MY POLICY. AFTER AN ACCIDENT I WAS STUCK WITH MY WIFE'S MEDICAL BILLS. tHANK YOU GEICO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 574-540-6171 |
| 10. Written by junior on January 1, 2010 from bronx, new york, US and for the record.. my car was parked.. WHAT OTHER VERIFICATION IS NEEDED TO GIVE ME A *** RENTAL.. WITNESSES VIDEO AND EVERYTHING. But they are greedy ***.. |
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