I myself am embroiled in an ongoing, arduous, time consuming and utterly hellacious claims battle with GEICO. 2 months ago my husband ran into a fire hydrant because he didn't see it in the rear view mirror. He obliterted the
rear bumper and the spare tire mounted on the back of the vehicle. We had full comprehensive with GEICO. My husband called GEICO becuase it was pretty serious damage, isn't that why customers pay for
full coverage insurance? GEICO was very nice and accomodating at the time of the call. The trouble started after the call. I brought the vehicle to the
body shop GEICO told me to go for an estimate (they stated a
claims adjuster would meet me there, there was no GEICO
claims adjuster, just an employee from the
body shop). The shop they had me go to for the estimate has a very bad reutation in our area and I was nervous to go in in the first place and advised the employee that I was not interested in having the work done there. He stated as did GEICO that I could have the work performed anywhere I chose. Any expense above and beyond the estimated cost would of course be my responsibility. So , I waited very patiently for the check so I can have the work done from a reputable
body shop (yes, the price tag to have it done properly is much more than the $1,067 GEICO estimate). After 3 weeks my husband called GEICO and they stated they had not received the estimate from their "adjuster." GEICO employee then states that he will call the shop to have the estimate faxed over again. After another week, we call the
body shop and have them fax it, the
body shop states that there was never an additional request to re-fax the estimate (hmmmm?) Another week later GEICO states that they are processing the claim (yahoo, I can finally get my car fixed!) Wrong!!! The next time we hear from GEICO is a letter informing us that our policy will not be renewed due to information received from the Wisconsin DMV. I must tell you that we have been paying
insurance premiums to GEICO since October 2002 with not a single accident by my husband or me. One accident with a price tag of just a little over a grand and that warrants a nonrenew. I'm thinking that 6 nearly years of premiums would be more than $1,067. We chose to cancel our policy right then and there. 3 days after we cancel, I call to check on the status of our claim. I'm then told that the check was sent to the
body shop GEICO had me bring my veicle for the estimate (the one with the bad reputation). I tell the agent that we weren't having the work done there and that I have a bumper and the
body shop all lined up. She then tells me that I have to go to that shop because we have a lien on my vehicle. I was shocked, so I asked her who has a lien on my vehicle? She gives me the name of our former lender. I tell her that our vehicle has been payed off since February 2007. She tells me that she will sop payment on the check at GEICO's
body shop and they will issue us a check as soon as they receive a copy of our title. My husband faxes the title to GEICO and calls to check if the fax was received. Dave informs my husband that the fax was received. 3 days later I decide to call and check the status of our claim. I'm told that the fax was received but it hasn't been uploaded to our file (Dave told my husband it would take 24 hours to be posted to our file). I tell the gentleman I'm speaking with that it's been well over 24 hours past GEICO's time frame to post it. So, I insist on faxing the title yet again. I call back and speak Tony Shiloh employee Id# 8892, she tells me that it takes a while for the fax to hit the system. So, I call back 45 minutes later and speak with Tequila Hubbard employee Id#132461 and told it's still not there and states it takes 24 hours to be posted to our file. That's it, I tell her that I will be calling back at 3:00 pm the next day and when it isn't posted that I will need to speak with a supervisor and will be reporting them to the Wisconsin Commissioner of Insurance and the BBB. I called right before writing this 11:03 am and was told by April Speal employee Id#125513 that the check was issued and would go out today. I know this was a long rant, but I want people to know what kind of company GEICO truly is. Now, we are left to try and get insurance with GEICO's adverse influence on our record.
1. Written by david, on 25-06-2009 11:34
You leave quite a few facts out here.
First off, if Geico nonrenewed you for something they found on the MVR, that means you either 1)lied about something upon your initial application or 2) someone in your household has a suspended/invalid dl.
I can understand the frustration with the check processing, but don't blame Geico for nonrenewing a policy when obviously something on your end created it.
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2. Written by confused, on 05-05-2009 03:06
ok so you say the adjuster was out sick and he is human tha makes sence.
you complain becasue geico dropped you because of "something the dmv told them" and not your claim
that sounds like something in your driving record not geico. they do not owne the dmv. or at least i dont think they do.
you cry because you told them you have a leinholder and they did not read your mind and know it was taken off. if your leinholder or you do not tell them it has changed they will not know.
and they are legal responsible to protect the owners who are the leinholders.
most of these rants are your fault. this web page is ment to show what the compant did wrong.
so next time say this
i whent to have geico inspect my car the adjuster was not there and shop took several days to send the estimate to geico when geico should of had someone pick it up that day or something allong those lines. that is your only valid complaint.
o and just so we are clear i dont work for geico im just sick of ppl writing complaints on this page for thier own mistakes
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3. Written by sdclaimsadj, on 02-10-2008 05:48
Most likely the adjuster was out sick and had the bodyshop write the estimate for him. Sorry, but adjusters are human too and get sick. Sounds like geico tried to fix the problem for ya though. Also on a side note, more than likely the claims person suggested an express shop to you and you declined it. It'd be so much easier if people just listened to their claims reps and take it to the geico express shops. So much easier and less hassle for you.
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4. Written by Grim, on 11-09-2008 20:27
Just a tip when faxing things to GEICO, ask for a personal fax number. The generic fax numbers they give out take about 48 hours to process.
About the lienholder, GEICO only gets information from you. If you don't call GEICO to tell them about you paying off your claim, then they'll send the check to the lienholder listed.
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5. Written by tampadan clms adj, on 23-08-2008 19:27
What a nightmare! A simple claim gone very bad. First off, you had a collision claim, not a comprehensive claim - but how are you to know unless your adjuster told you this. The owner always has shop of choice, just must work of the insurance APPRAISAL (Appraisers write damage, adjusters manage claims) This could happen with any car insurance - just depends on if you get a good adjuster to assist you or a dumbass.
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