I am in Florida and I Also am having a very difficult time with Geico-We were involved in a four car accident and not at fault-The guy who was at fault was insured by Geico. He drove a large truck-big tires-anyway he lost steering and hit three different cars-mine included-We were all sitting on 27 waiting for a guy to turn-There is no turning lanes due to construction-you just turn from the lane you are driving in-none of us were moving when he hit us.

I drive a cadillac and my husband is handicapped and we have to have a car with a trunk large enough for his wheelchair-I contacted my insurance Co. after the Dundee police gave us the HSMV crash report- my Insurance Co. said contact Geico and see if they would take care of it first- since I have a 500.00 deductable and I didn't know it but I had no car rental insurance(I do now!!-I called Geico and reported it-I did all this at the accident-I gave Geico all the information about all the vehicles involved.

They said when they spoke to their client who caused the accident and if he told them he was at fault they would get back to me-They did.

Geico set up an appointment with their adjuster(the accident happened Thursday before July fourth)My appt. was for the following Tuesday. The whole time they told me they would take care of everything and after I saw the adjuster they would reserve a rental for me- I spoke with five different Geico TEAM MEMBERS over the holiday weekend and on Monday

We had driven our car home from the accident and were willing to drive to the adjuster(the adjuster does not come to you) but the whole right side of the car was damaged and the front tire on the passenger side was pushed in at an angle. We told Geico about the damage and they were Ok with us driving the car to meet the adjuster

Our appointment was at 10:00am at 8:30am the claims adjuster from the Geico Lakeland office called as we were getting in our car-She informed us she had been out of the office and Geico would be unable to pay the damages or supply us with a rental car(We have been without a car since Thursday and my husband is handicapped)I told her all this and she was very sorry but there was nothing she could do-We could keep our appointment with the Geico adjuster but they could not pay for my claim(yet-I would have to contact my insurance Co. and have them take care of it. She said he (the client)didn't have enough coverage for all vehicles involved. I ask her why noone had told us before now-She said she had been out of the office-What about her TEAM I had spoken too?

and what were we supposed to do for a rental vehicle-I ask what she would do- she said for me to call my insurance company and she then said we were going in circles was there anything else she could help me with? It certainly wasn't going to be a Rental Car.

I called my insurance Co.-State farm and they handled everything. My car is at Fields Cadillac being repaired-My agent told me to call Geico and ask if they could pay for the rental since my insurance didn't cover that and since State Farm had covered everything else it was worth a try-I called her back and ask her she said no there was nothing she could do-they would pay State Farm since they would be paying for the repairs-there was nothing they could do for us.

I had already called Enterprise when Geico had said they were going to supply a rental and made sure they had something my husband could get into from his wheelchair- that also had a large trunk-To Hold the wheel chair-

I called Clifton at Lake Wales Enterprise and Apologized for any inconvenience-HE Was VERY NICE-Said if there was any way he could help us to let him know.

We still don't have a rental- Geico said they didn't know how long it would take to resolve this they had contacted two of the drivers that had been hit(I'm one)- to tell us to have our insurance companies take care of the damages and the third driver had not been contacted yet-they had left the third driver messages-They couldn't resolve anything until he was contacted(what a joke

Geico Needs To take some lessons from State Farm Insurance & Enterprise Car Rental and Lots of Help with Customer Relations!!!!! They don't care!!!

My husband is telling all his friends how Geico treated him and now I'm telling people too!

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1. Written by redbecca72 gives sorry advice, on 05-05-2009 02:44

1st if you get an attourney, if you win yeah you might not pay sure, excpet in some states you cant sue for legal fees and the attorney will get paid. so that monoey will come out of your own pocket. Also its not geicos fault the guy did not but enough coverage for this loss. thats hat you but for liabilty. For example in ca the state min is 5k so if the guy has 5k hits 4 cars with 2k damage on each car thios would total 8k. in this case geico will pay out the 5k then the owner will have to pay the rest. thats how it works 

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if you want good advice do this. dont sign anything. tell geico youll take what they can pay you. keep your rental recipts. then take the owner to small claims court for the rest. no legal fees and youll get paid.

2. Written by redbecca72, on 12-09-2008 18:07

I would definatly (as I have in the past) consult a personal injury lawyer you pay nothing unless you win. its not YOUR fault they insured was not insured ENOUGH so its ok they hit ONE car they couldnt hit THREE??? if he has insurance THEY HAVE TO PAY if he is at fault GET A LAWYER. I did that due to the fact that the person who rear ended me 10 yrs ago had no insurance he was driving someone elses car. I had to sue HER insurance. I was injured (back injury) though not much damage to my car)

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