Anonymous

Useless Customer Service

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My wife and I moved to Texas, which cause our rate to go up. When we paid the difference my wife checked to find out whether the bill was set on auto pay and was told it wasn't. On the day the bill was due called to pay it and was told it was paid automatically out of our previous account. Called them asked them to cancel that payment and accept payment from a different account. Was told the payment has already gone through and they can't do anything about it. Called my bank and had a lady from my bank on the phone with them explaining what to do. Was told they can't do that. Asked them to pay me the amount due to it being overpaid. Was told they can't do that. *** Geico they clearly don't care about their customers at all and as of now I will no longer be one.
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Cons:
  • Paying for their mistakes
  • Unhelpful customer service
Reason of review:
Poor customer service
Anonymous

Geico Auto Insurance Review

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I have been with Geico for over ten years. Last week, I called and asked for an extention on my bill due date because my purse recently got stolen. The rep said no. She advised me to send a post dated check and write the date on there that I was asking for an extention to. She said as long as they recieve the post dated check before my due date, that my policy wil be fine and they will wait to cash the check for the date I wrote on it. She said since it was just a couple of days past my bill due date, that my policy would not be cancelled. She said that she notated all this in their system. So I sent a post dated check. Geico processed and cashed the check the day that they got it and not on the date that the girl assured me that they would. This put my account into negative and I got charged $68 in over draft fees. When i called geico to ask about it, their representatives were rude. I am leaving geico and taking my money elsewhere. I am not going to pay you to be *** to me and make my life harder.
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Cons:
  • Rude customer service reps
  • Customer service
  • Being lied to
Reason of review:
Problems with payment
1 comment
Guest

I had a similar experience with Geico I received a letter in the mail 2 weeks after they cancelled my insurance I had called them and provided them with an update with my new bank card with a chip in it new expiration date they did not run the card with any dollar amount my bank and verify that due to the blind sightedness of Geico sending that letter I called and the only thing that they would do I need to pay $725 to reinstate my account immediately at 10 o'clock in the evening I had no other choice but to do so I have contacted corporate office for over a week I've been promised a manager would contact me within 24 hours that didn't happen I continued to call they promised that a manager will call me within the hour they were in a meeting this one on for 4 days to no avail have I received any communication that would assist me I'm caught between a rock and a hard place I'm reaching out to Michael Campbell CFO sent many letters to corporate office there was one representative Nicole that called late Friday evening her number is 858-531-**** if you need to get in touch with a supervisor I returned your call and three minutes and she did not pick up I returned the call again numerous of times send text this is a mobile phone she apparently does not find it important for her to follow up on her call still to this day 6 days and I still have not spoken to a manager everytime I call customer service they assure me within the hour someone will get back with me the staff makes decisions makes comments not following policy procedure or correct information when I question them about their policy and procedure each one of them had their own rendition when I push the envelope and I'll see little bit more they would put me on hold and come back with a different answer so clearly if you don't question them what they say they just make up things truly bad training and policy and procedures no best practice or good customer service has been demonstrated by Geico that would go with not just customer service but with management as well the convoluted response that I have received so far is appalling

Anonymous

Geico - Review in Insurance category

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I was in a car accident with my dad and son we were hit by a pregnant woman who was on the phone as she backed into the car as my son was climbing in causing the rear tire to run over his foot, my knee hit the dashboard and my dad's hip was further injured. Geico has been unresponsive in resolving this matter. It has been about 9 months since the accident. Bad customer service from Jasen Peterson i have left about a dozen messages and i can't get one call back just excuses. My dad and the other driver both have geico.
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Reason of review:
Poor customer service
1 comment
Guest

Hire a lawyer

Anonymous

Geico Auto Claim Review

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My son was involved in a wreck with a person that ran a stoplight. It was clearly other person fault, she also did damage to three other cars. The person that was responsible for damages was insured with Geico. Geico totaled my sons car, but are only willing to pay 75% because they say my son should have seen her. What??? Probably going to have to hire attorney!
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Reason of review:
Problems with payment
Anonymous
map-marker Macon, Georgia

Worst experience ever

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Car in front stops short, my daughter also stops short with no impact. Driver 3, the Geico client never slowed down and hit my daughter going 35+, which forced her car into car 1. The police report reflects that driver 1 said that my daughter never impacted him until she was hit, he tole me this to my face. However, when Geico claims interviewed him, he said he WAS hit first by my daughter, then again when car 3 hit her. A total lie but Geico never even had the police report. they said "it didnt matter, they believe the driver's statement because they have no reason not to"... My point was, if they had the police report, they would have known he lied, and not taken his word over that of my daughter, the other driver and the police officer. I then sent the police report to them myself and asked for a review, and they said that would delay matters and they would not honor the rental car if we have it reviewed. Still waiting for an answer 3 days later. Absolutely rude, condescending, hateful, worst customer service I have ever experienced...fast and Friendly claim service could NOT be further from the truth
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Loss:
$4200
Cons:
  • People
  • Ethics
Reason of review:
Poor customer service

Preferred solution: full responsibility and payment for damages

Tagen Sim

Geico - Auto Claim Review

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Geico - Auto Claim Review

- I was involved in a vehicle accident on 11-11-2016 at 10:30 AM at the huntington new york visiting center parking lot. I am vehicle two.

- I was legally parked perfectly in between the white lines. As per the police diagram, from my driver's viewpoint, I looked in all directions and there were no cars, it was clear for me to exit my car, I opened my door and had one leg out the car while the other vehicle slammed into my driver's side door at a speed way faster than then the parking lot speed limit. The impact was so great that my vehicle door can not shut after the collision.

-As per the police report, vehicle one could not stop in time and struck the front door of vehicle two. As you can see from the police reports diagram. Vehicle one was driving without due care and attention, reckless driving, speeding. Vehicle one had full view of vehicle two. Vehicle one should have been at a safe distance and speed to stop in time and not blame vehicle two for not giving her enough time to stop.

-The insurance company Geico is not acting in good faith. Geico informed me that it is 100% my fault, without even accessing the vehicle damage and determining the speed of impact, determined that I am 100% liable. In a collision, how can any party be 100% liable?

- I want to appeal Geico's decision. Please assist me in rectifying this absurd decision by Geico.

Thank you for your time and concern.

Best Regards,

George Chao

718-200-****

George.Chao@***.com

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Reason of review:
Poor customer service
Anonymous

Geico - Claim Review

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First was told if make payment, one time, if didnt clear wouldnt be tried again.It was and 35.00 dollars to go thru again. Which paid thru other account.

Then was told to make 131.49 payment and called to pay that amount and no documentation AGAIN from my phone call yesterday that I would have to pay 132.00. Twice this has happened. This is so unacceptable and wont keep my insurance w them. Progressive is SO much better!!

They listen and document their conversations!! So disgusted with Geico!!!!

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Reason of review:
Problems with payment
1 comment
Nani Zeq

you speaking chinease buddy ppi or what not. i feel like your holding a grudge on your inability to handle a simple phone call or website i feel like its not geico your mad at its yourself for letting your wife handle your car insurance cause we all know only thing shes good at it is the ol hokie pokie

Anonymous

Geico Customer Care Review

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Lied to by agent tyrone bell from the nassau office this guy repeatedly lisd over and over again
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Reason of review:
Poor customer service
Anonymous
map-marker Sunnyvale, California

Low Customer Service standards

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After 15 years as their customer, GEICO shows no appreciation for my business. I submitted this letter to them on 11/7: -------------- Hello! I hope somebody who cares about Customer Service reads this. If not, at least I did my part. On 9/30 I received a reminder about my policy renewal and I sent in a question. I wanted to be accurate about the mileage I reported. I didn't get a response then, but a question, and then another question. It took me 3 emails to get my answer. By that time, I had forgotten that I hadn't renewed the policy. It wasn't until last Friday that I realized. I tried to log on, but the website said I needed to call to reinstate my policy. I called Saturday morning and was told the policy could be restarted but no longer for $566, but for $721 instead. Really?! After 15 years being your client and you can't understand a mistake? And all because I wanted to do the right thing! If I had just renewed the policy the day I got the notice without caring about whether it was accurate or not, I wouldn't find myself in this situation. That is really sad. If you cared about me as a client, you could have given me a call and said, "we noticed that after we responded to your question, you didn't renew the policy. Is there anything you'd like to discuss?" There was nothing of the kind. Your last message was 10/7. My policy expired 10/14 and nobody ever contacted me. I wished I mattered to you more. Anyway, today is my birthday, so I'll try to have a good day, but this is really disappointing because over the years I had always said and thought so highly of you and your Customer Care, that I can't help but feel robbed. Sincerely, María
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Reason of review:
Poor customer service
Ralf Fpq
map-marker Raleigh, North Carolina

Geico - Review in Insurance category from Raleigh, North Carolina

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Updated by user Nov 06, 2016

Not a Word from the Geico rep

I have been with GEICO for many years,never a claim,Would someone please update me.Thank you. JOHN Desmond Widdup Sr Telephone # 407399****@***.com

Original review Nov 05, 2016
Please call me at 407399**** regarding my claim This is urgent!
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Anonymous
map-marker Huntington Park, California

Ryan the insurance must never insure

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Simple as The person interviewing you on the claims side is not your friend. The company doesn't care that your telling the truth your not covered anyway it doesn't matter that you own the company it's not his fault because he's not here to listen or care about your car claim life or anything that relates to customer service GEICO scores a fat 0 on a scale of 0 to 10 thanks for taking my money for providing nothing absolutely nothing for years and years take my money but here is a secret everyone in California buy a bond to insure your car and never pay insurance again
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Loss:
$97000
Reason of review:
The worst customer service in history

Preferred solution: Fire the rep and stop contributing to fraudulent activities if you do not help don't judge

Anonymous
map-marker Deland, Florida

Snarky condescending agents

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Called to have an EX -husbands policy stop taking automatic payments from my bank account. During the call the agent insisted since I lived in the same house that I HAD to be added. He has had this policy for 3 years.. I told her I don't drive the car or any car. She insisted. Fine now change payment method. Three days later I get a letter informing me that the auto policy will be cancelled within 30 days. And a new policy offer with a 300. Increase because I had been added. I called back and explained to the agent I don't drive the car. She had this very condescending tone and would not take me off the policy. She said her COMPUTER showed we were married so I HAD to stay on. I then offered to fax a copy of my Divorce settlement to her from 14 years ago. She said yes it was the 3rd time I (yawn) had told her. She implied I was lying and her computer had the proof I was married. At this point pissed off more at her manner than the price increase on a policy that I personally didn't need anyway I told her I wanted to pay it off and would not be renewing with them. At this point she gave a snarky laugh and said she hoped I was having a Better day in a tone that said ( "really I have enjoyed being rude and difficult to you and throughly getting away with it). She then told me in a manner of some kind of legal authority that I would need to call her back with PROOF I had insurance on the car before the thirty days were up. I went to Direct Auto got a better quote for my ex and even added my teenage son. They were professional and thoughtful. When I called geico back to give them Proof of another policy I commented how unfortunate it was they lost a customer (to the male agent who was just as nonchalant). He replied I don't get commission. Well there ya go. Both of these agents would repeat the same sentence over and over if I asked a question it would be answered exactly the way it was before like I was mentally incapable and oh so tiresome. In addition when I talked to the second girl I asked to speak to a manger and she refused to get one saying they would only repeat what she was telling me. Very rude
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Loss:
$1356
Cons:
  • Changing policy rates
  • Way they treat their long term customers
  • How the relationship ended
Reason of review:
Poor customer service

Preferred solution: Go with Direct auto

Shawnna Qji
map-marker Alexander City, Alabama

Find an Alternative

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I had been with GEICO for over 7 years and never had any issues until we moved to another state. Their rates were comparable to other insurance providers in the area for auto, but when we stated looking for homeowners insurance, they more than doubled our previous rate for a smaller house in a safer town. We were only given one choice for a provider, which was odd as they normally work with several different providers to give a competitive price. When I asked about this, the rep said that wasn't an option any more and told me if I didn't like it, to go look somewhere else. This got me pretty angry and I asked to speak to his supervisor. I was put on hold for about ten minutes, then when the same rep came back on, he then told me that they could write a policy with a different company for a lower rate. I asked him what had changed in the past 10 minutes to allow him to do this and he explained how he has a quota with each company GEICO works with. So, they don't care about their policy holders enough to write the best plan that suits them, they write them in order to better suit their partners. Putting that aside, I agree to get another quote from their other partner, just with this reps supervisor instead. Again I was put on a long hold before being told in a matter of fact way that even if I was to speak to his supervisor, I'd be transferred back to him as his supervisor wasn't allowed to write policies. I had a hard time believing him at this point with how disrespectful he had been and the lies he told me before, how is it the person above you isn't qualified for the position below them? So, I remained calm and agreed again to try and work with this rep. Upon answering his first question, he responded with a very condescending remark and I couldn't take it any more. I asked if he would just transfer me to any other person in that department, and that I couldn't work with him due to his attitude and the way he treated his customers. Instead, he put me on another long hold then transferred me to a generic voicemail box. I left my message asking to be called back to get a quote and to log a complaint against that rep, and got nothing in return. So, I shopped around on my own and found a great policy through MetLife for $800 less than what GEICO was offering. They even matched the price of my auto policy with better coverage. Since I had been with GEICO for so long, I thought the right thing to do was to call them and see if they'd match their offer and keep a customer. I received the same service with the reps that day as I did the time before. Their auto agent even went so far as to try to intimidate me with false information about the policy I was getting into had hidden fees and didn't offer "accident forgiveness". So I called my soon-to-be new agent and asked him about this. First off, as a general rule, almost all insurance providers offer some form of accident forgiveness they just don't say anything about it. Most insurance companies, including the one I am going to, don't raise your rates for your first at fault accident. It used to be just a general rule, but other companies saw it as a good marketing campaign to start mentioning it and branding it as exclusively their idea. Liberty Mutual actually charges you for it, so you end up insuring your insurance. So after debunking that and the other claims made by that agent, I decided that I was done with GEICO and their customer service. When I called to cancel, I did talk to friendly, respectful reps but by then it was too little too late. If a company is going to handle a majority of their business online and over the phone, they have to have reps that give trustworthy advice and who you can actually stay on the phone with long enough to finalize a policy with. I understand that most of the time, it comes down to saving money with your insurance, but I believe it to be well worth an extra for a company that treats you like a decent human being. I don't see myself or my family using them again and would highly advise anyone to do their due diligence and shop around. Even try SelectQuote.com to have them shop around for you. Just because it's the cheapest doesn't mean its the best, even though they boast a "96%" satisfaction rating, which was told to me over and over today when I told them why I was canceling my service with them.
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Pros:
  • How they used to treat customers
Cons:
  • Customer service
  • Trying to sell half truths
  • Put their partners above their customers
Reason of review:
Poor customer service
Anonymous
map-marker Houston, Texas

Geico - Auto Claim Review from Houston, Texas

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Terrible costumer service. They put my husband partly at fault even though the other driver did something illegal which resulted in an accident. Terrible adjusters and representatives. The representatives purposely gave me the wrong claim number twice. Switching over to another insurance as soon as my contract is over. I've been without a car for a little over 2 months because of their terrible service.
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Reason of review:
Poor customer service
Anonymous
map-marker Lafayette, California

Don't buy insurance from GEICO

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This company will use every trick in the book to avoid paying claims. They are now trying to cheat me out of payment for a legitimate comprehensive claim by conjecturing that the damage to my vehicle was from a collision. AVOID THIS COMPANY when shopping for insurance. They will *** at every opportunity. The bumper of my vehicle was damaged when parked in a neighboring town. Because of where and how the vehicle was parked, and because of the condition of the vehicle when found, it could not have been from a collision. Nonetheless, GEICO hired a so-called "independent expert"--working for and paid for by GEICO--to support their assertion, with no real evidence, that a collision was involved, for the purpose of denying my claim.
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Loss:
$700
Cons:
  • Deceptivness
  • Wasting my time
  • Customer service competency
Reason of review:
bad faith of this company

Preferred solution: Full refund

2 comments
Guest

Did a tree fall on it? A deer?

No? Then its collision

Guest

As this fine person basically admitted, they are trying to BS Geico to pair for other damage. I've had Geico for a decade and have never even had a slight issue.

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