GEICO
Reviews and Complaints
Useless Customer Service
- Paying for their mistakes
- Unhelpful customer service
Geico Auto Insurance Review
- Rude customer service reps
- Customer service
- Being lied to
Geico - Review in Insurance category
Geico Auto Claim Review
Worst experience ever
- People
- Ethics
Preferred solution: full responsibility and payment for damages
Geico - Auto Claim Review
- I was involved in a vehicle accident on 11-11-2016 at 10:30 AM at the huntington new york visiting center parking lot. I am vehicle two.
- I was legally parked perfectly in between the white lines. As per the police diagram, from my driver's viewpoint, I looked in all directions and there were no cars, it was clear for me to exit my car, I opened my door and had one leg out the car while the other vehicle slammed into my driver's side door at a speed way faster than then the parking lot speed limit. The impact was so great that my vehicle door can not shut after the collision.
-As per the police report, vehicle one could not stop in time and struck the front door of vehicle two. As you can see from the police reports diagram. Vehicle one was driving without due care and attention, reckless driving, speeding. Vehicle one had full view of vehicle two. Vehicle one should have been at a safe distance and speed to stop in time and not blame vehicle two for not giving her enough time to stop.
-The insurance company Geico is not acting in good faith. Geico informed me that it is 100% my fault, without even accessing the vehicle damage and determining the speed of impact, determined that I am 100% liable. In a collision, how can any party be 100% liable?
- I want to appeal Geico's decision. Please assist me in rectifying this absurd decision by Geico.
Thank you for your time and concern.
Best Regards,
George Chao
718-200-****
George.Chao@***.com
Geico - Claim Review
First was told if make payment, one time, if didnt clear wouldnt be tried again.It was and 35.00 dollars to go thru again. Which paid thru other account.
Then was told to make 131.49 payment and called to pay that amount and no documentation AGAIN from my phone call yesterday that I would have to pay 132.00. Twice this has happened. This is so unacceptable and wont keep my insurance w them. Progressive is SO much better!!
They listen and document their conversations!! So disgusted with Geico!!!!
Geico Customer Care Review
Low Customer Service standards
Geico - Review in Insurance category from Raleigh, North Carolina
Not a Word from the Geico rep
I have been with GEICO for many years,never a claim,Would someone please update me.Thank you. JOHN Desmond Widdup Sr Telephone # 407399****@***.com
Ryan the insurance must never insure
Preferred solution: Fire the rep and stop contributing to fraudulent activities if you do not help don't judge
Snarky condescending agents
- Changing policy rates
- Way they treat their long term customers
- How the relationship ended
Preferred solution: Go with Direct auto
Find an Alternative
- How they used to treat customers
- Customer service
- Trying to sell half truths
- Put their partners above their customers
Geico - Auto Claim Review from Houston, Texas
Don't buy insurance from GEICO
- Deceptivness
- Wasting my time
- Customer service competency
Preferred solution: Full refund
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I had a similar experience with Geico I received a letter in the mail 2 weeks after they cancelled my insurance I had called them and provided them with an update with my new bank card with a chip in it new expiration date they did not run the card with any dollar amount my bank and verify that due to the blind sightedness of Geico sending that letter I called and the only thing that they would do I need to pay $725 to reinstate my account immediately at 10 o'clock in the evening I had no other choice but to do so I have contacted corporate office for over a week I've been promised a manager would contact me within 24 hours that didn't happen I continued to call they promised that a manager will call me within the hour they were in a meeting this one on for 4 days to no avail have I received any communication that would assist me I'm caught between a rock and a hard place I'm reaching out to Michael Campbell CFO sent many letters to corporate office there was one representative Nicole that called late Friday evening her number is 858-531-**** if you need to get in touch with a supervisor I returned your call and three minutes and she did not pick up I returned the call again numerous of times send text this is a mobile phone she apparently does not find it important for her to follow up on her call still to this day 6 days and I still have not spoken to a manager everytime I call customer service they assure me within the hour someone will get back with me the staff makes decisions makes comments not following policy procedure or correct information when I question them about their policy and procedure each one of them had their own rendition when I push the envelope and I'll see little bit more they would put me on hold and come back with a different answer so clearly if you don't question them what they say they just make up things truly bad training and policy and procedures no best practice or good customer service has been demonstrated by Geico that would go with not just customer service but with management as well the convoluted response that I have received so far is appalling