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Crash and failed to help me

1.4
I failed to get my new car inspected and so lost much of my policy coverage automatically. The company simply sent an email and forgot about it, as did I. I then got in a crash and the company has been slow to help and has told me they wont assist me in a rental or covering the cost for my vehicle. Poor service.
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ID
#2424448 Review #2424448 is a subjective opinion of poster.
Location
Buffalo, New York

Service was very good!

4.0
The lady that helped me was courtious and effeicent so very good Geico and keep her as she was very nice!
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#2421957 Review #2421957 is a subjective opinion of poster.
Location
Tucson, Arizona

Ethnic discrimination in your TV commercials

1.0
Your home insurance TV ad describing a pipe problem is discriminatory, embarrassing and insulting to the thirty million Americans who identify themselves as Scottish American, 10% of the US population. Your persistent shaming practices of various ethnic groups in your advertising predates the 1960 Civil Rights movement. More than 1/3 of US presidents are identified as Scottish/Irish. I am asking you to cease this practice and remove this disgusting commercial. Thank you.

User's recommendation: Do not patronize GEICO until they stop their discriminatory portrayal of various ethnic groups in the US.

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ID
#2419698 Review #2419698 is a subjective opinion of poster.
Product
Geico Commercial
Preferred solution
Cease Discriminatory Advertising practices

Canceled my policy without consulting me !!!!!

1.0
Geico mailed a letter to my address which was returned by the post office. Why, I don't know coz I am still in the same address ! Went back and forth with them coz they wanted proof of address. Their customer service agents are clueless and annoying coz they have no idea what they are doing.

User's recommendation: Run when you can !

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#2416673 Review #2416673 is a subjective opinion of poster.

Rental extension

They took care of the issue. You got me in touch with the right source and she escalated my issue to a supervisor who took care of it all.
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#2416441 Review #2416441 is a subjective opinion of poster.
Location
North Port, Florida
New Reviewer

Horrible Business Practices

1.7
I was a loyal customer. I mailed my check in December and my policy was due on 12/26. The check was withdrawn from my account on 1/12. I happen to call to get a quote on a new car and found out I was uninsured. NO call, no email, they claimed to send a letter I never got. They then told me that the check was going to be sent back and that it had been requested that morning. NO check yet. They said they would reissue my monies but due to the gap it would cost an additional $1550 for 6 months. ROBBERY AND THIEVES. I made my payments all through COVID-19. They didn't care. I URGE EVERYONE TO NOT CONSIDER USING GEICO. HORRIBLE CUSTOMER SERVICE AND PRACTICES.D

User's recommendation: Don't use them.

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#2407083 Review #2407083 is a subjective opinion of poster.
Pros
  • Save money
Cons
  • Complete disregard for common decency
Loss
$800
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

2.7
Geico will not renew my insurance policy due to RAT damage. which is out of my control. Have been with them for over 5 years. Have several cars not being used because of covid.19. Only drive about 1 time/wk. Retired MD,, No accidents, driving (50+) years, No tickets...
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ID
#2406350 Review #2406350 is a subjective opinion of poster.
Service
Geico Auto Insurance
Pros
  • No pros
Preferred solution
Let the company propose a solution

Not honoring a rental car until my car is fixed that was not my fault!

1.0
MY CAR IS TAKING LONGER THAN EXPECTED NOT AT ANY FAULT OF MINE, AND THEY WILL NOT APPROVE THE RENTAL CAR ANY LONGER BECAUSE THEY SAY IT'S BEEN LONGER THAN EXPECTED AND DO NOT WANT TO HELP ME ANY LONGER PER SUPERVISOR TAYLOR WHICH HAS BEEN VERY UN HELPFUL IN MAKING SURE I AM PUT BACK FULL FROM THEIR INSURED HITTING ME!! If you have any other choices do not get insurance through GEICO as they are not what they advertise saying they are there for the customer because that is a lie, and they are not being there for me!!!

User's recommendation: I would NOT recommend Geico to anyone as they do not care about the insured only their own, and because we are in a pandemic and things take a little longer Geico wants to pull the rental car away from me leaving me with no car to be able.

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#2405726 Review #2405726 is a subjective opinion of poster.
Location
Saint Augustine, Florida

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Verified Reviewer New Reviewer

Rails to pay claims had to use their insured party!!!

1.0
Update by user Mar 04, 2021

Sent letter of demand to the party that caused the accident and of course no reply after they received it.

Update by user Mar 04, 2021

NO communication from Geico. Lawsuit is proceeding against the party that caused the accident. Geico adds states that its easy to file a claim and it is but what they don't tell you is they aren't going to pay the claim.THE WORST INSURANCE COMPANY OUT THERE!!!!!!!

Original review updated by user Feb 02, 2021
LikeA person ran in to my car in October 2020 and received a ticket for the crash and Geico has failed to repair my vehicle causing more damage to It for letting it sit. All my other insurance companies have told me Geico will jerk you around until you give up so I am suing the girl that hit me in court. If you want to be sued use that *** Geico and see what they put you through.

User's recommendation: Get insurance from someone else I hope Geico goes bankrupt from all the bad reviews and lawsuits.

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ID
#2403766 Review #2403766 is a subjective opinion of poster.
Location
Winston Salem, North Carolina
Service
Geico Claim
Pros
  • Are no pros of this company only cons
Cons
  • Dumb commercial
  • Stealing bastards
  • Cheat
Loss
$5000
Preferred solution
Apology

Useless

1.0
Had accident. Car totaled. Somebody will call between 8 and ten in the morning. 1:00 and still nothing. Try to send accident report through app, can't accept at this time. Try later. Later same thing. Over TWENTY calls to their claims person, Dorothy Moore. Get voice message and she won't call me back. I was injured with no way to get to the hospital. CAR TOTALED. I have no way to get to work. CAR TOTALED. AND GEICO WON'T EVEN TALK TO ME. I thought my last insurance company was useless but they actually answered the phone and showed me the courtesy if talking to me. Geico refuses!

User's recommendation: Stay away if you want an insurance company that cares about settling your claim!

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ID
#2402919 Review #2402919 is a subjective opinion of poster.
Location
Orlando, Florida

914250****

1.0
Geico insurance company sucks your dropping me next month after 3 plus years always paid my monthly bill on time 6 months ago you raised my rates over minor fender bender less than $1000 damage Im Marine Corp veteran your idiot agents wouldnt give any discounts all I hear in Geico commercials discounts for veterans, well I have reached out to my friends family and many veterans to drop Geico and go with USSA Insurance who stands by there veterans and customers. Already reached out to the VA I told them the way I was treated with Geico there going to notify all veterans who have Geico to drop them and go with USSA Insurance. Thank You for nothing. Pissed Off Customer

User's recommendation: Drop Geico.

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#2400547 Review #2400547 is a subjective opinion of poster.
Cons
  • Very poor underwriters & agents
Preferred solution
No Solution Geico has already tossed me to the curb
New Reviewer

Billing issues

2.4
Miserable billing practices. They lost track of our last two payments. Bank statements showed that the payments had cleared the bank but GEICO didn't process the payment internally in a timely manner. We have been customers for 20 years. When you have to stress about your insurance coverage, you need to find another insurance company. That's exactly what we are going to do.

User's recommendation: It feels like GEICO is losing their qualitative edge either through bad personnel practices (COVID or contracting out services) or they have bad internal management. It's too easy to take your business elsewhere.

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#2397116 Review #2397116 is a subjective opinion of poster.
Service
Geico Auto Insurance
Preferred solution
Let the company propose a solution
New Reviewer

1.4
We had 5 vehicles insured with Geico, in May of 2018 one was damaged by a deer, rather than repair the car, Geico totaled it for $750 still very drivable and safe...So we reduced the coverage to just liability, in December of 2020, I discovered they had been charging...
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#2380300 Review #2380300 is a subjective opinion of poster.
Pros
  • Cute commercials
  • Cute ads
Cons
  • Terrible customer service
  • Worthless phone app
  • Website says to call
Loss
$600
Preferred solution
Full refund

Cancel policy

1.7
Idk why this heading is pissed customer. I was never pissed. I canceled my policy because I found a better rate elsewhere.

User's recommendation: Meh.

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#2378165 Review #2378165 is a subjective opinion of poster.
Location
Buffalo, New York
New Reviewer

Totally dissatisfied with this company.

1.0
This is only the 6th day of this year and I have spoken or at least tried to speak with an agent at Geico insurance. I was able to get an agent when I actually set up the Auto policy but since then I get 20 minute long waits or I get transferred and left on the line forever. I am authorized to speak to the policy that is for my grandson but each agent tells me they have to speak to him. The original agent put the mobile number in wrong so I can't complete the mobile app so I can get the discounts. An agent named Kisha(Chicago) told me she wwould call me back at 4:30 never called. This carousel ride has been very frustrating and disappointing. I'm looking somewhere else.

User's recommendation: Don't waste your time with this company.

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ID
#2369327 Review #2369327 is a subjective opinion of poster.
Preferred solution
HAVE A AGENT THAT IS TOTALLY KNOWLEDGABLE ABOUT RENTER'S INSURANCE