Wrongful information from agent

I still have not been assigned an agent and I still am getting false claims about my claim. There has been zero follow up and I have been waiting for months. I also do not appreciate staying on hold for hours.

User's recommendation: Do not ever use Geico.

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ID
#3532472 Review #3532472 is a subjective opinion of poster.
Location
Honolulu, Hawaii

Change policy

Not sure why I received this I have no problem with Geico and never have they take very good care of me.
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ID
#3527720 Review #3527720 is a subjective opinion of poster.
Location
Corvallis, Oregon

Claim issue

customer service from your claim adjuster was terrible. very biased and not a good communicater. don' know if this was a scam,never identified self. I honestly think this is fraud by some one trying to get something out of your company, by selecting your customers and fishing for information. This supposed agent went by the name of Mary Kelly,supposedly in Gorgia. Don.t trust any agent from Geico unless they have proof of identification.

User's recommendation: do your homework on this lizard co.

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ID
#3512578 Review #3512578 is a subjective opinion of poster.
Location
Gallup, New Mexico

Wrongful information from agent

Your client hit my parked car. You accepted liability. I submitted the pictures. I got bombarded with emails and texts claiming I did not submit the photos and my claim will be closed. I had to spend an hour on the phone with customer service and received confirmation both verbal and in an email that my pictures were received. I am still getting communications stating I have not submitted photos. An agent has not been assigned. No one has contacted me on fixing my damaged vehicle. I am currently on hold with your 24/7 number for the past 33 minutes. I would like this addressed ASAP

User's recommendation: GEICO does not acknowledge claims even when they accept liability. Customer service is a joke.

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ID
#3510553 Review #3510553 is a subjective opinion of poster.
Location
Honolulu, Hawaii

Change policy

I have no complaint just couldn't get thru to s real person to cancel ba car off the insurance. Tried on line it said couldn't do at this time. Thought I would try a little later. Not sure what pissed off thing is all about.
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ID
#3507154 Review #3507154 is a subjective opinion of poster.
Location
Corvallis, Oregon
New Reviewer

Policy changes without my consent renewwd

When my policy renewed my deductible went from 500 to 1000check your policy double check it. I kept requesting an agent call me. No one d I d
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ID
#3502091 Review #3502091 is a subjective opinion of poster.
Pros
  • Best price available to me
  • Less expensive than other insuances
Loss
$500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

FALSE ADVERTISING, HORRIBLE COVERAGE, NO CONSIDERATION FOR HUMAN LIFE

GEICO - FALSE ADVERTISING, HORRIBLE COVERAGE, NO CONSIDERATION FOR HUMAN LIFE
FIRST OFF MY GIRLFRIENDS BREAKS FAILED AND GOT IN A CAR ACCIDENT BY REAR ENDING SOMEBODY AND THEY DID NOT CARE ONE BIT OR EVEN TRIED TO HELP MAKE THINGS RIGHT. MOST INSURANCE COMPANIES GIVE YOU TIL MIDNIGHT OF NEXT BUSINESS DAY WHEN YOU HAVE YOUR 30 DAY NOTICE THEY...
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2 comments
#2170434

Your post makes no sense.

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ID
#3501745 Review #3501745 is a subjective opinion of poster.
Pros
  • Nooone
Loss
$15000

High prices

I am 68 years old with no accidents tickets or anything and my daughter is 43 and the same and she's on my policy our insurance is very high I do not understand why a 2017 car and a 2019 car full coverage cost us $200 together a month I see other people that has multiple cars and is 24 years old and their insurance is less than $150 a month with Geico I would like to know why mine is so high?

User's recommendation: Compare prices with other companies.

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ID
#3501223 Review #3501223 is a subjective opinion of poster.
Location
Stuart, Virginia

Remove the remaining balance.

Remove the silly remaining balance of $10 thats like 3/4 years old. Didnt even know I had a balance remaining since it was direct debited to my checking account and Id be interested in a quote.
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ID
#3498882 Review #3498882 is a subjective opinion of poster.
Location
Dallas, Texas

I never had an issue.

I never had an issue with this company this company is a very good and respectable company I dont know how you got my email but I am very satisfied with Geico

User's recommendation: Take my name and contact off of this app I am very satisfied with Geico very very satisfied.

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ID
#3482762 Review #3482762 is a subjective opinion of poster.
Location
Concord, North Carolina

Still waiting to get a reasonable offer DV on the truck, It has been nine months.

Geico, My appraiser received notice from your designated appraiser that the appraisal clause has been cancelled due to the policy provisions. Its my understanding that you appraiser came up with $4,250 and had offered $6,000 as a concession to settle. Im assuming that we need to resume negotiations or I need to sue Geico, is that correct? I would be willing to accept $9,000 to close the claim. Please

User's recommendation: Not good.

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ID
#3481458 Review #3481458 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Hit an run

I was hit on my rear passenger side by a vehicle with my son in the car he is fine. I have filed a police report and now need to file a claim
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ID
#3453917 Review #3453917 is a subjective opinion of poster.
Location
Jonesboro, Georgia
Preferred solution
My car fixed as soon as possible.
New Reviewer

Automated system sucks

You people are nuts automated systems stinks real people to talk to you tired of this automated system going to switch insurance companies of this crap keeps up
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ID
#3452392 Review #3452392 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

# H62584**** HOME OWNERS

Hello I am waiting for the Dec page and invoice to be paid at closing. I spoke to someone last week and gave the Mortgagee for the policy. PLEASE ADVISE
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ID
#3441523 Review #3441523 is a subjective opinion of poster.
Location
Ballston Spa, New York

Billing,Rate changes,Customer Svc,Policy issues

Been paying this Miserable Insurance Company Auto premiums for over 20 YEARS with no claims minor or major and have been increasing my expensive premiums EVERY 6 months since for every excuse in the book!! From living in the wrong county, to higher MEDICAL expenses for...
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ID
#3440039 Review #3440039 is a subjective opinion of poster.
Location
Rome, Georgia
Service
Geico Auto Insurance
Cons
  • More expensive
  • Customer service quality
  • Ignores complaints