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GEICO
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www.geico.com
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Joann S Efb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Myrtle Beach, South Carolina

Cancel auto policy

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Difficulty in reaching anyone who would answer question of $40 a month increase. Called for local agent whom I was not able to reach - tried for 2 hours on Wednesday April17.

Finally gave up and called another company who gave me a better rate, explained thoroughly the policy, and was helpful.

I want the auto policy with Geico cancelled as of April 18 and no further deductions from my checking account. JoAnn Seymour

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User's recommendation: Beware

yoland l Hdz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need help

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Updated by user Apr 22, 2024

i switched insurers-geico was unresolvable by normal means...what a pity-they used to be a great company

Original review Apr 15, 2024

every number i call promises to get me to an agent then hangs up (after having to hear your very long messages

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Pros:
  • Used to be responsive-no longer
Cons:
  • Failure to update your policy when requested
  • This cynicism borders on fraud
  • Unable to speak to anyone

Preferred solution: information on re-instatement of my existing policy

User's recommendation: change insurance companies-you'll be shuffled off to the website and hangs up

Long T Pqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pissed off customer

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Original review updated Mar 21, 2024

Geico is a piece of *** company. Customer of 10 plus years without any accident and pay these greedy bastards with their bi annual price increases while car ages and when auto pay failed with credit card replacement, reinstated and raised my rates up 80 percent.

When I spoke to agent, the nastiest rep and her responses should be reviewed by management as she should be fired. I will look for another company as this is how they treat their long term risk free customer.

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Cons:
  • Greedy bastards

Preferred solution: Price reduction

User's recommendation: IF you want to get screwed, go with Geico

1 comment
Guest

I left GEICO this week after over two decades as a customer. They raised my auto rates significantly without any notification or explanation. I am now a happy customer elsewhere (better coverage, lower cost, and enhanced customer service).

Kendria Cse
map-marker Seattle, Washington

Billing issues

The auto pay was not activated and they did not pick the correct and to use and showed i would be canceled. The issue was resolved

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User's recommendation: Pay attention to your billing issues. Never take it for granted that they are okay

Anonymous
map-marker Virginia Beach, Virginia

Insurance effectivity

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Fuel pump went out had to be towed. Everyone including the driver was very professional and helpful. Good experience today.

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User's recommendation: Use Geico

Jodi H Zfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Herriman, Utah

Where do I start

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My home policy was canceled for no reason and I was not even told that it was canceled. I went almost five months without insurance before I found out accidentally that I no longer had insurance.

When I called about it they could not come up with a reason why. Now Im waiting three months for my refund. I waited one hour 18 minutes on hold to check on my refund and no one came on the line to help me. It was at 8:00 pm.

Unacceptable when it said my wait time will be 40 minutes. I cannot talk to a person.

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User's recommendation: Go elsewhere. Prices are competitive and you can get much better customer service

Sherri S Uol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

WORST INSURANCE COMPANY I HAVE HAD

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I am a Geico customer and was hit and ran by another Geico customer that was found at fault and the police report stated that fact. Geico refused to call it an at fault accident because the suspect said they did not do it.

Costing me all of the deductible and leaving me without a rental car. Crime pays if you are insured with Geico. They will not return our calls - I have NO idea when I will have a car - they are rude a demeaning on the phone.

Second rate company with second rate employees - we are switching to State Farm and could not be happier about that decision. PLEASE stay away from Geico people they are NOT worth the headache.

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Loss:
$2500
Cons:
  • More expensive
  • Rude customer service department
  • Dishonest employees

Preferred solution: My deductible covered and a rental car

User's recommendation: Stay away from this company !

Anonymous
map-marker Bellevue, Washington

Billing

I was told when I signed up that I pay in advance for coverage. If I did not make a payment then I would not be covered.

There is no late payment fee because I pay ahead of time. In the past when you did not receive payment I did not ever send me a bill. Just a plan termination letter. This time I have a bill and its sent to the credit bureau.

Im very unhappy and frustrated. I currently have no car and no need for coverage. When I do get a car again I will strongly cons other car insurance plans.

I tried several different ways to speak to a live person with no success. GEICO has changed and not in a better way.

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User's recommendation: Look at different insurance plans

1 comment
Guest

You own this one. Blame yourself. You Welcome

Anonymous
map-marker Orlando, Florida

Car inoperable

I dont have a problem with Geico. My motor blew on my car and it is inoperable. I simply contacted to advise current issue with the car.

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Anonymous
map-marker Newport News, Virginia

"The PissedConsumer" Review

I have been a customer since the 80's. I was calling for information when I discovered the terminology, The PISSEDConsumer Review.

I was not P@#$%^. Merely calling for info. Not an appropriate term for a well known company such as Geico.

Please do not assume everyone who contacts is upset. Change that please!

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Meila Lhg
map-marker Stuart, Florida

Cancelling policy. We no longer own the motorcycle.

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We sold the bike! We not longer needed the insurance because we sold the bike. Thank you for your quick, knowledgeable service.

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User's recommendation: Your people are knowledgeable, efficient and pleasant.

Jahn Shk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Demarest, New Jersey

I didn’t get promised money beck to my account yet

Contains 2 confidential files for company representatives

My claim # 0511 99*** *101 014

Issue, August 28, 2023

GEICO didnt not respond

This is your company monetary

Hello, this is Julianne with Geico Claims! Thank you for updating.

Based on the information you have provided for your injury, wages and treatment we can offer you $3,050.00 to settle your injury claim today.

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User's recommendation: Yong Ran Lee

Anonymous
map-marker Morristown, Tennessee

I bought two debt cards to pay my bill.. y'all would not accept either one..now my insurance is cancelled

Not good..I bought two debt cards for you guys to pay for my insurance..y'all would not accept either

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Jane L Ewv

Great Customer Service!

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I needed information regarding an auto policy that my 91 yo father canceled due to non-payment and was happy to get answers from a great GEICO representative.

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Dennis L Tld

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Geico Commercial Promotes Racism and Bullying

Your latest comercial presents an Asian woman who is a teacher that cuts her bangs. Why that is important I dont understand.

Upon entering a basketball court she knocks the hat off the only white child on the court! Then she has a basketball driving to the net knocking the white child down. While all the other children of color watch.

Your commercial clearly indicates that is acceptable to bully a white child!!! Totally unacceptable!!!

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Preferred solution: Stop the racist commerical