GEICO
Reviews and Complaints
2.2M
CLAIMED LOSSES
1.4K
TOTAL REVIEWS
270K
PAGE VIEWS
12
ISSUES RESOLVED
GEICO Reviews
I enjoy your commercials except for one, it disturbs me to the core
I enjoy your commercials except for one, it disturbs me to the core, once again a strong black man is being portrayed as insensitive and an out right *** to others rights. It may be a small thing but those who feel it see it very loudly.
ID
New Reviewer
Auto insurance question
I got stuck in your answering service
ID
Location
Corpus Christi, Texas
Preferred solution
Insurance for driving car rentals in Europe
Complaint
I have been in the phone for over 3 hours waiting for an insurance id card. Each time I get transferred, the wait is 30 minutes plus, then a transfer to another "supervisor" then another 30 minutes of "we appreciate your patience" messages.
User's recommendation: seek insurance elsewhere.
ID
Location
Danbury, Connecticut
Blowing cant get a location where my truck is iv called called and called tire
My truck has been stolen in Montgomery but no one at any of the police down there shows that it has been stolen or recovered what do I need to do
User's recommendation: Find another insurance company.
ID
Location
Tifton, Georgia
Cloggers
ignorant white people disturbing couple down stairs
ID
Location
Seminole, Florida
Refund
Still haven't gotten my check
ID
Location
Sawyerville, Alabama
Pissed
I just opened a policy and now they tell me my driver's license is suspended no way. And now I can't contact anyone. My phone or otherwise I need help
ID
Preferred solution
Let the company propose a solution
Insurance is a joke my car was stolen 6 weeks ago and I still have not resolved it, nor has a offer even been made.i have a spotless accident free driving.record,the fact that I am elderly cause me
They are ripping off half of their clients do not use them for insurance, they use fly by night smaller enterprises,and sublet agents that will cook their books to show profit at your expense
User's recommendation: Do not use them.
ID
Location
Hartsville, South Carolina
Loss
$2350
Preferred solution
Full refund
Phone line suck
I waited 27 mins on hold then u guy *** hung up on me...Im pissed... and this whole damn thing is your fault... u said u couldnt charge my card that I needed to update it... well I called the bank, everything is good on there end... and theres more then enough money in the account...this is an Error on you part and it has now cost me and my business time and money... I dont have the time to babysit you guys and make sure u can handle charging me... its been set up for automatic withdrawal and u guys still messed it up...u guys need to fix this, not me... and I would like to be reimbursed for my time
ID
Location
Puyallup, Washington
New Reviewer
Poor customer service after an accident
We were hit by a Geico insured vehicle. Police report shows who is at fault. Geico claims they are not able to get in touch with the driver (its been 3 weeks) and they can not proceed without talking to him. The driver is not the owner, they have spoken with the owner. The driver did not have a valid license and the tag on the car was not the tag registered to that car. That driver is not going to contact the insurance company. The car is insured but Geico is not doing what they have been paid to do. If you are in an accident, contact a lawyer immediately and pray that geico is not the company you have to deal with.
ID
Service
Geico Auto Claim
Cons
- Too unresponsive on claims causing additional losses
- Poor service
- Unfair practice
Loss
$5000
Preferred solution
Pay to have my car replaced/repaired
New Reviewer
Highly upset with phone system
As big a company as GEICO shows to be, why does it take forever to get someone on the phone???? I have been trying to make a payment thru the phone system due to the fact your on line system does not even recognize me anymore. Why is this?? I am completely dumb founded.
ID
Service
Geico Vehicle Driver
Pros
- Response when accident coverage was needed
Preferred solution
someone to contact me asap at 803-481-0603
Phone service terrible
I just waited on the phone for over an hour and missed several other calls and Geico never answered. It's very important to get to them as I bought a new house and need insurance and my two cars need to be brought out of storage, etc. I hate them right now for wasting all my time and no way to contact them.
ID
Location
Tijuana, Estado De Baja California
New Reviewer
Auto insurance
I cannot get a hold of n agent to renew my policy h e been trying since yesterday somewhere else
ID
Preferred solution
Get my policy up again
New Reviewer
This complaint falls under multiple titles in regard to the nature of the COMPLAINT. We began a policy with GEICO October 9th, 2020. We paid an estimated $160.00 to GEICO on October 8th, 2020 to begin the policy on 10/9/2020. The policy should have begun at midnight on...
View full review
ID
Location
Cincinnati, Ohio
Loss
$2
Preferred solution
To pay to fix woman's car I hit, agree to coverage from 10/9/2020 to 10/19/2020 issue an apology and wrong doing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer29.48 minutes to answer phone.
I'm at a dealership that verifies Ins coverage for customers. It takes over 27 mins for this company to answer a phone every time I call. All other companies answer immediately.
User's recommendation: Go elsewhere if you want good customer service.
1 comment
ID
Pros
- Good with claims and rentals
Cons
- Horrible customer service by phone
Preferred solution
Let the company propose a solution
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The dealership should use the business website, where they can log in and verify coverage, get ID card and binders.