GEICO Reviews

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Steer Clear of Geico

If you use Geico, just know that if your car is damaged they will fight tooth and nail to prove everything you say is wrong. If they can weasel their way out of paying for anything, they will. I have spent literally hours on the phone arguing damages, and it is like being put on a witness stand. They don't come right out and call you a liar, but they might as well. In the end, they just wear you down and you throw your hands up and pay for the repairs yourself. My advice, find another insurance company!!!
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3 comments
#312793

This doesn't make much sense? I mean I appreciate the review but I've dealt with GEICO claims before as a customer and I have been quite pleased.

I thought i would have to fight with them but when I called to tell them I wanted to use my body shop they said thats fine and told me my car would be dropped off there the next business day and 48 hrs later my damage was paid for and my body shop finished the work. I only had to call them 1 time. my adjuster took care of the rest.

Maybe you should be more thorough with your information, because there must be a reason for your problems. I would actually like to know how it ends.

#312792

This doesn't make much sense? I mean I appreciate the review but I've dealt with GEICO claims before as a customer and I have been quite pleased.

I thought i would have to fight with them but when I called to tell them I wanted to use my body shop they said thats fine and told me my car would be dropped off there the next business day and 48 hrs later my damage was paid for and my body shop finished the work. I only had to call them 1 time. my adjuster took care of the rest.

Maybe you should be more thorough with your information, because there must be a reason for your problems. I would actually like to know how it ends.

#1007845
@PissedConsumer312792

Thats you, your either a geico workers, or clearly you live in another state .. so don't get *** little miss muffin..

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ID
#242426 Review #242426 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$1200
I've had Geico for 6 months (since December 2010). My uncle gave me the car to drive while mine is being repaired. Everything was fine and dandy until today when I inquired about how much my monthly rate would be as it is time for me to pay my bill. The first was...
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3 comments
#1393761

Why does Geico raise your rate if your relative had an accident with a car that is not covered under your Geico policy? Robbing Peter to pay Paul?

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ID
#242250 Review #242250 is a subjective opinion of poster.
Location
Greenbelt, Maryland
Service
Geico Customer Care

Geico-WORST INSURACNCE COMPANY

If you ever have to file a claim with them your #****#. They don't answer their extensions,your voice mails or return your calls. Their driver hit my car and was ticketed for running a red light. It's been two months an di still don't have a check.They were supposed to pick up the car from the tow yard for the investigation. They said they were picking it up and never did. Bill still isn't paid either. Case transfered to another person who has no idea what's going on. Now they're trying to find where the car was junked to so they can get it, since they screwed everything up.
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3 comments
#378535

I hate geico. my car got totaled and they didnt cover anything. they are the WORST

#333716

If you as me beware of Geico. I will be changing my insurance from them.

I had an accident with NO FAULT and Geico is asking me to talk to other insurnce for the damages. they are compeltely ridiculous

DO not go for gieco

#327025

I had the same experience with Geico. Geico gave me the run around for 3 months and then just denied my claim even though their driver ran a stop sign and hit me in the passenger side doors.

I got a company called Cerberus Subrogation Professionals to help me out.

Didn't have to go to court and they convinced Geico to pay my claim in full. They might be able to help you out.

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ID
#241626 Review #241626 is a subjective opinion of poster.
Location
Middletown, New York
New Reviewer

Geico Car Insurance.........................

Geico Car Insurance; is not, one; to want to be insured with. My husband and I; had (notice, I put "had"); been with them, for quite some time. My husband, is a good driver, No tickets, or accidents, since 1987!!! And, everytime, we would; get our Car Insurance bill; it would get higher and higher, for no reason. So; we switched. And, we were; only supposed to have to pay, every six months. They; would charge us; monthly. We are, on low-income, as it is. We cannot, see; how, Michael McGlone,can still; work, for them. We tried; with them. Oh Well!!!!
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6 comments
#433327

dub - she states she has liability only NOW. she did not mention what her coverage was SEVERAL YEARS ago when the accident occurred.

#382943

To answer the first person's question, "Who Is Michael McGlone?? He is the guy, in the suit, in the commercials.

That is who, that is.

Also, we had our Insurance Coverage, with them, for quite some time. My husband, has had; no accidents, or tickets, whatsoever.

#382912

there is NOOOOOOOO!!!! chance that your bill is just going up every month for "no reason".

there is something behind it. A coverage change? address change/correction? vehicle change?

vehicle USAGE change? any little change can totally Eff up the billing beyond understanding UNLESS you ask for clarification!! and who the Eff is michael McGlacone?!

you cant blame the company and take NO responsibility. as a customer, YOU do in fact have SOME responsibility to understand what you are buying!

#299552

if you only have "liability" how can they pay for the damages to your car? Sounds like a company man trying to make geico look good.

#295922

you're over paying...cheaper with Alfa or state farm

#293773

I am very happy with Geico. My husband and I both have Geico and we have a clear driving record.

For both of us, our rates for liability only on two older vehicles is $189/ 6 months. Several years ago, I was in a car accident that was my fault and only damaged my car.

They paid the $7,000 damage and only raised my rates slightly. I would recommend them to anyone.

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ID
#241062 Review #241062 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

GEICO Doesnt help customers

I was in a very bad accident that was not my fault and Geico acted as if they were cooperative but then they became very distant. They refused to pay the cost of my auto bills. They would not authorize release of my vehicle because of fruad storage fees charged by the auto agency prior. The Geico agant told me they would be able to help me in this situation, however did other wise. I will be canceling my policy and I have only been with them for 4 months and would never refer anyone else. The adjusters were extremely rude and disrespectful to me the entire time.
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2 comments
#316116

The real question is do you think it isnt your fault or was it really not your fault or do you live in a comp neg state where you and the other party have some fault in the accident and of course NOBODY will pay ay type of fruad and as perviously stated if you wherent at fault you should file through the adverse carrier

#312796

What state are you in?? if the accident was not your fault you should be dealing with the other party's insurance, in most cases and states...thats probably your first mistake.

either way something doesn't seem right because I know Body shops who work with GEICO and they tell me that the adjusters are fierce and by the book when it comes to their contract with geico.

the adjusters give them 24-48hrs to have the car ready for the customer and the quality has to be top notch because GEICO makes them warranty the repairs for life! of course i haven't dealt with a claim myself but I trust their judgement since they work hand and hand with GEICO.

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ID
#239827 Review #239827 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Geico Auto Insurance
Loss
$5
Geico claims on "michigans" www.mi.gov web-site also the "just ask" website that they issue policies NOT based on your credit score or will not run your credit if you request that they dont.But they will run and base your premium without your permission and without you...
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2 comments
#312794

I sell Insurance for GEICO in Michigan. And we do review Applicants credit information but it doesn't negatively impact it...it adds an additional "financial responsibility" discount onto the policy.

so If your paying "a lot" you much not have much of a discount considering credit or live in detroit. With MI being a "No-Fault" state you will expect to pay double what anyone else in other states will pay. Naturally its because your insurance pays for everything including your injuries...FOR LIFE.

based on your information 900 is not actually a bad price but someone like you placed in...lets say OHIO would probably pay 200 or less every 6months. Petition the insurance commissioner...they don't seem to care its costing people an arm and a leg.

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ID
#238020 Review #238020 is a subjective opinion of poster.
Location
Overland Park, Kansas
New Reviewer

Geico whaaaaaat?

That commercial with the ninjas? Dumb. Because the pen is NOT the ultimate cause of the other ninja's incapacitation. The receiving ninja EASILY could have electronically signed for his ninja-zapping device. Therefore, the pen is not mightier than the sword -- not by a long shot. I feel Geico has deceived its customers by showing such a shoddy concept as representative of its corporate values. Apparently I need to expand this to 100 words. I will list some words I associate with GEICO: Anger. Fear. Shame. Ninja. Electronics. DECEIT. Ath holes. Why would they do that? Mail. Package. Sadness.
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1 comment
#282961

WTF are you complaining about, their commercials? are you *** or what?

ID
#234106 Review #234106 is a subjective opinion of poster.
Location
Missoula, Montana
New Reviewer
I had hail damage on my GMC truck 4x4 2008 loaded. It went into Geico and had a adjuster give a estimate of 2759.00, Now its reads on the website it now 7500.00. This much damage will hurt the value of the truck. These is know fault of mine. The total cost of the...
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7 comments
#1152750

All ins. co's will accept a "responsible" supplement from a acceptable paint and body shop.

The check they provide up front is simply to get you started and may infact cover it. However, a supplement request for additional money is common. The request must be from a responsible repair shop of your choice before any work is started - outside of replacing a windshield.... In addition.

Chose a shop by asking how about repairs. Will they use new or used parts. If new, will it be from dealer or from a 3rd party supplier like you find on google. Also know, once the age/miles increase, so do the insurance provider right to refuse New parts.

Why put on a brand new fender on a 1999 chevy. You have 1yr for repairs. If you plan on selling - trading, it's best holding off repairs until the time your ready to sale. This will allow you to request additional funds from ins provider de-valued your trade or hold the repair shop accountable for any shady repair overlook.

It's all about timing. you have small window once the repairs are completed.

Good luck .

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ID
#233849 Review #233849 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$14
, their commecials suck, idiotic, they don't pay claims in timely manner. iremember when they couldn't afford a commercial, let alone two in a row. they barely had employees. they blew up because they stole from , the less fortunate person, college student,...
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3 comments
#401353

GEICO get am AM Best A++5 rating for financial stability, the highest attainable and has been in business for 75 years. They are also the 3rd largest auto insurer in the nation and soon to be #2, All state is going down in flames.

Left my company of 26 years because GEICO saved me $800 a year over 11 years ago. Have had several claims (teenage son) and they had the cars fixed so fast it was ridiculous. Was expecting my rates to skyrocket afterwards and they increased can but reasonably.

Now that you have FACTS not generalizations maybe you can make an educated statement. Sounds like you are a disgruntled Allstate Agent getting screwed by them like all their other agents right now.

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ID
#233366 Review #233366 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Geico Claim
Loss
$250

"Geico is FOS"

My daughter had a policy with Geico and I had automatic payments coming out of my account. She did not wish to renew the policy so i called and stopped auto pay back in January. Come to find out in March they never cancelled auto pay. They admitted to me it was their mistake and do not want to refund me for 3 months they never stopped the autopay. They want my daughter to pay a replacement fee for the same amount to refund me. They are Full of *** they need to refund me my money and i want it now. I am reporting them to Dept of Insurance. Worst Insurance Co ever, i do not reccomend it to anyone.
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2 comments
#277965

You can not cancel the auto pay on a policy that is not yours. You can contact your bank if your account was the one on AutoPay and tell them the payments are not authorized but no company is going to disconnect autopay or make any other changes on a policy without the authorization of the policyholder. Sounds like your daughter has to learn to be more indipendent and handle her own business not let daddy do everything for her.

#273568

I had the same thing happen to me with a different insurance company. I now have debit cards (I use walmart and a rushcard) and put my online and autopay purchases on them.

That way, if I don't put on the money, they don't get paid since they aren't attached to your bank account. There are others out there besides these two.

You might consider this option. Good luck, I never got a dime back from my ex insurance company.

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ID
#231169 Review #231169 is a subjective opinion of poster.
Location
Sunnyvale, California
Service
Geico Auto Insurance
New Reviewer
I used to own a car insured with Geico, and I sold my car in Jan 2011. when I called Geico to cancel my policy, and since they deducted the money in advance, they owed me a remaining balance. I have never received the check of the remaining balance until March 2011,...
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7 comments
#882385

Why did you shared with them your future plans in the first place?! you confused them probably. you should just said "no" for married/or not question!

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ID
#229984 Review #229984 is a subjective opinion of poster.
Location
Crocker, Missouri
Loss
$177

Geico wont admit at fault in auto accident

so recently i got into a fender bender with a geico customer, the other person was at a dead stop merging into my lane and well....she hit me not like she cut me off but straight merged into while i was right next to her. after i told my side of the story to geico they said it was her fault and will contact me later, they contacted me and said it was my fault because the other party INSISTED that i was the one that cut her off. so after a few times of this they finally admitted at fault. but only willing to pay 75% of damages!! wtf is that, i mean if you admit then you should be paying the full amount. anyways i got a estimate from my insurance and her insurance and they were too completely different numbers. geico under estimated my damage 50% of what my insurance gave me and on the estimate papers it only shows geico removing bumper and reinstalling bumper. but my estimate shows removing, inspecting for further damage remove lights etc etc, so now im stuck with a underestimate amount that i cant get any bodyshop to fix it for and a damage car. thanks geico no wonder why your the cheapest rate cus you got the cworst customer service
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2 comments
#278038

Did you get a police report? If you did it will declare who was at fault.

As long as that person isn't you it will obligate Geico to pay, assuming her policy is current. However, if you didn't get a report you have just learned a very important and expensive lesson

#277908

Wow the girl who hit you is a no good lying betch.

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ID
#229483 Review #229483 is a subjective opinion of poster.
Location
Santa Rosa, California
Service
Geico Auto Insurance
New Reviewer

My truck was stolen and Geico won't pay!

My truck was stolen in November 2009. Geico took a recorded statement from me, my son and my father which all 3 of us are on the title. They keep wanting more statements from all of us and have closed my claim. Now Tinker Federal Credit Union which has the note is suing us for non payment even though they was notified of the theft and then they added CPI insurance and quit accepting payments. Geico's commercials should be out lawed. They might save you money in 15 minutes but don't expect them to pay if you have a claim.
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4 comments
#434136

:upset :eek :upset :zzz :? :) :roll :eek :upset :x :p

#368548

Actually is a Geico employees/tool.

Geico sucks. Their commercials are a joke and instead of running one very ten minutes they should save their customers money.

Run from this *** company.

#365369

Same for me,I was very disappointed.

#277241

they have the best claims process in the business. if you cooperate, you'd be fine.

GEICO is profitable b/c it just doesn't pay out without investigation, they are fiscally responsible and a low cost provider. It's not their fault that you probably sounded shady.

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ID
#227372 Review #227372 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Geico Claim
New Reviewer

Geico complaint

I had someone scratch my vehicle and i filed a police report and a report with geico. They are now "investigating" my claim. Came to my house and took a recorded statement and all. I was on a boat ride and they wanted to know who it was and even questioned my neighbor. I have never felt so much like a criminal until today. They made me feel like I was the bad guy. They wanted me to disclose who I was with and all. My personal life is mine. Who are they to get all in my business. Just pay for my truck to be fixed and get on with it. They are gonna raise my rates anyway.
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7 comments
#379393

They gave me a great rate at first, but then jacked up the rate over the next year. I'm now paying the exact amount I was paying at State Farm.

#298113

i had geico and my daughter bought a new car. the insurance was changed and about six months later she had and accident.

geico said they had no insurance on this car the insurance was still on the car that was traded. we had totaled car and because it was her fault damages and medical bills on her and the other car owner. should have changed then. a year or so goes by mydaughter get married and moves away.

geico would not take her off my insurance. after months of faxing them proof of her address they change my coverage to liability only and find out about a few months later from my auto loan company not geico. my bill didn't go down. i finally had them change this after her moter-in-law who worked for another insurance company faxed about tenth fax with her morgage info stayed on the phone with the person to confirm they had received it.

that was it. on march15 2011 i went with another company. by policey was not up until april 1 2011. today i get a letter from a collection agent saying i owe geico $70 and some change.

call. they want to start that fax game over again. i refuse. after talking with a lady out of va.

it was taken care of. just got email from Brent Peters to start this all over.

#279716

I've had a few claims with GEICO in the 7 years that I've been a policyholder, one at fault and a couple not-at-fault, and GEICO's claim service has been nothing short of outstanding. Whenever I've taken my car to one of their drive-in claims centers, I've had a check to cover my damages the very same day.

Additionally, every time I've called for billing or service questions, they've been very helpful and responsive. Factor in the fact that no other insurer has even come close to what I'm paying them for my insurance here in PA, and I'll probably be a policyholder for life.

I think most people's complaints stem from the fact that they don't know jack about car insurance or the claims process. I have to agree with OMG on this one... :)

#277242

all of you guys are such *** This company operates in full honesty and full disclosure. if you felt like a criminal, it's just the claims process of a responsible company, leave your feelings aside and just answer the questions... ghetto *** people.

#261461

This tutoring sit is scam. They took my two assignments with agreed charge and due date.

Before due date, they sent me one solution which included wrong equation and wrong answer. How did they can use wrong equation even use wrong equation, the answer supposed to be right, but it was wrong answers, too. I could not even see what they wrote, but I can see which equation they use because I can not see each one of number and word. It was really blurrly so some of them I can see barely, some of them I can not see them.

I asked for clear note, but they never did. I could laugh because they have copied some website program then sent me.

I tried to contact them, but they did not answer and they sent me black mails. they still do not give me my money back and the paypal is reviewing this charges

#261460

Somebody has to pay for the millions of dollars of commercials they have been airing every 10 seconds for the past few years. If you sign up with these crooks don't ever get in an accident, you'll get screwed and tattooed by these charlatans. That little lizard is green for a reason...he wants ur money...and he don't want to pay any out.

#261413

Dear Friend,

I suggest you report them to CA Department of Insurance... This will be the best way to get back at them... they are thieves and they are doing this to everybody..

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ID
#227142 Review #227142 is a subjective opinion of poster.
Location
North Charleston, South Carolina
Service
Geico Claim
New Reviewer
This has to be the worst company on this planet. Any chance they get to *** over, they will. My husband got into a small fender bender. They accident was his fault. I have more then enough insurance to cover this accident. But of course Geice refuses to pay and now...
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6 comments
#1003694

warren buffett sponsored crooks

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ID
#226817 Review #226817 is a subjective opinion of poster.
Location
Asbury Park, New Jersey
Loss
$5