GEICO
Reviews and Complaints

Geico has refused to Pay any claims

Was hit by a Geico insured - she ran a red light and acknowledged to the police that she was completely at fault. Geico reimbursed State Farm for 80% of my car rental but refused to reimburse me for the remaining 20%, said that the rental fee was too high. Not my fault that the woman hit me over a holiday weekend and that she hit me when I was driving an SUV so I got a rental that was also an SUV. The whole reason I drive an SUV is so that my kids will be safe if we are in an accident - and they were - so I was certainly not going to rent some compact car while mine was being repaired. I had to go through three Geico people on the phone, explaining each time that I didn't feel that I should have to incur any expense when it was THEIR insured who hit me! Was on the phone for over half an hour and told them they could pay me and then go back after their insured if they wanted to but I wasn't getting off the phone until they settled it. Finally got them to reimburse me for the 20% of the car rental that I had to pay.

This is the second problem we have had with geicos service! 1st time right out of the gate (switched from allstate after 25yrs) had to get collision pic's taken 3x's and and was told I should drive carefully because my collision coverage was not in effect...Now tonite called for lock out service was told 20min to half hour...well an hour into the wait called them back and was told another 10min That turned into 30 more...needless to say well be hoing back to allstate it may cost a little more but the service is far better

After being with Geico for over 10 years, they changed their policy, and we were not aware of it. If a payment is missed, they require 6 months paid in full to reinstate the policy. They did not update change of address in the system, so we did not the receive cancellation notice. The customer service has changed dramatically. She really is a robot, and only keeps repeating the same thing over and over. So disappointed, we have lost our insurance with a company we liked, and they truly do not care. Just do not miss a payment, and you will be fine.

I don't have time to describe everything right now but you can get a story from my last response to Mr. S. Schindler who calls himself an investigator at Geico. "Mr. S. Schindler, I finally got a minute. First of all I really didn't appreciate your tone and accusations during our conversation today. Then you had a nerve to call back and accuse me of giving you a fake phone number that I allegedly personally picked up and hung up. Very professional! I had enough at that. I don't want you calling me or contacting me any other way anymore. I was ready to send my photos of damages to your personal inbox but not after your second call. You can find them yourself attached to the claims. So 2 accidents cannot happen one after another? Several random people can win the same jackpot, why don't you go and investigate them.‎ Am I claiming Lexus that will cost $50000 to repair? It's an old van plus it's still drivable! Didn't think Geico was so cheap! I'll make sure this message gets around. ‎Bye."

GEICO's computer system failed and as a result, I was charged twice for my policy. Because it is the weekend and everything is still pending. They told me that there was NOTHING that they could do about for 3-5 days. I am overdraft now because of them. I have to wait until my statement comes in then fax it for them to credit my account. Absolutely ridiculous that I have to wait almost 5 days to get my money back. I am a college student with limited funds and now i have nothing for 5 days. They were so careless. Horrible service!

Several months ago, I contacted Geico on behalf of my son who is overseas and had just gotten a job. His motorcycle that he had recently purchased was left at my house and to date, is still here and has never been driven since May of 2013. I called Geico to ask them if there was a way that my son could save money on his policy as the motorcycle wasn't being driven and was parked at my home. The Geico rep proceeded to inform me about their "winter" program. I was advised that upon my sons return (which should be in March of 2014), he would need to notify them so they could change the policy back. Sounds fair to me. Advance forward to the present day. I receive a letter for my son from the Commonwealth of Virginia fining him in the amount of $500.00 for failure to turn in his plates. His license will be suspended as of February 13th and to reinstate it will be another $150.00. I have been on the phone with Geico for two weeks now with several reps trying to help me however, the upper management won't budge. Even though they are the ones who informed me about the winter program in the first place! The rep never mentioned that I needed to turn the plates into the DMV...it never came up once in our conversation. How would I know?! I have asked Geico to pull the transcript for the phone conversation which will prove that I am being truthful in regards to the conversation and never once being informed that the plates must be turned in if the bike was placed on the winter program. They can't be bothered and it's easier to tell me they can do nothing. I was trying to help my son who is struggling financially only to end up putting him further in the hole. I have been with Geico since 1998 and have never needed to look elsewhere for coverage. That changes today. How do you recommend coverage to a client but fail to inform them that the tags must be given to the DMV. I understand that Geico are in fact not the DMV but damit...how is your regular Joe Blow to know that said tags must me turned in to the DMV once the vehicle is placed on the winter program?! I have always had good things to say about Geico even though I pay a grand a month for insurance. As of today, there is nothing I could say good about them at all. I am one very pissed consumer.

A teenager was speeding on an undivided residential street with a 25 MPH speed limit. To avoid a pile of snow, he swerved across the center of the street, and hit my driver side front quarter panel and both driver’s side doors. Hitting my car from the side with high speed, he took most of the debris with his car. His car survived better because the impact was mostly confined to the front of his car. MY CAR WAS DECLARED TO BE A TOTAL LOSS. The teenager called his father, and his father came 15 minutes later, and blamed me for the accident. A policeman came to the scene of the accident, but he could only provide us with the report of the accident and told us that our insurances will investigate the accident. THE POLICEMAN DID NOT CITE EITHER DRIVER. It happened that both of us had GIECO insurance. My liability investigator was Jonathan Fox -- he asked me a few questions, and said because the street was undivided it will be 50/50 liability, and I cannot proof anything, because there were no witnesses. He never called me back. I always had to contact him with updates of my claim. From one of those calls, I learned that Jonathan Fox was agreeing with the other side – saying that I was at fault for the accident. I uploaded a photograph showing the snow around which the other driver had swerved, and the specific spot where the cars collided, but apparently that photograph was not considered. Fox stated that debris of my car was in front of the other car, and that alone was a proof of my fault. Apparently GIECO insurance investigators do not have sufficient fundamental education to research simple car movement and apply physics at accident scenes. Sometimes simple evidence and statements made by people who did not witness an accident can confuse GIECO investigators, perhaps because they do not have enough knowledge and expertise, or take enough time, to judge an accident on all of the evidence. In my case, the educational weakness of Jonathan Fox caused me to be blamed for an accident caused by a teenager who swerved onto the wrong side of a snowy street. Further, the damage payout for my total loss will cover only one third of my expenses for a replacement purchase.

Well I tried to prolong my payment because I didn't have the funds in the account ... Now I gotta pay the overdraft fee ... I called them the day before my payment .... What the *** u guys open for when u can't stop a payment .. People money don't grow on trees we live paycheck to paycheck ... Next time tell your customers they send out the bill three days before it's due if u get it takin out of ur account .. I am really pissed cuz y'all can't do nothin about it so now my husband and I have to pay the fee when we are barely afloat ... But y'all don't tell us that rite n y'all don't care cuz u get ur paycheck

I had been with GEICO for a while and I was making some changes to my policy including disabling the automatic payments. Suddenly GEICO decides to contact me after that to say that they now require me to pay 30 days in advance. I tried to find out why they were requiring this, but on the phone they would not tell me anything and by email they just kept repeating the same unhelpful statement over and over again. To this day I still have no idea why they wanted to charge me 30 days in advance like that and I can show that no other insurance company does that. Anyways every time I emailed them they tried to call me afterward, but as I work third shift it was always while I was sleeping. I repeatedly asked that they call me during the hours I was awake and sure enough I just got a copied and pasted reply followed by a phone call when I was sleeping. When I told them that I was canceling they insisted that they needed to talk to me on the phone, but continued to call me when I was asleep. They also tried to tell me that I needed to compare exactly the same coverage to verify that my new policy really was cheaper, and they tried to tell me that the companies might run my credit after and suddenly raise my rates which I know to be a lie as the insurance companies run the credit report as soon as you ask for the quote.