GEICO
Reviews and Complaints
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260K
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Expert Talks
Exposed: Types of Insurance Scams and Fails
The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.
Charles
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
Doesn't Pay to be Honest
On 6/13/08 I was coming around the back corner of my apartment complex that I live at when a fire truck came racing towards me. I started backing up because it is a very small area, to let them through and accidently backed into a car's rear quarter panel that was parked illegally in a driveway. Now we have been customers of Geico for 3 years and I am 43 years old and have NEVER been in an accident. We have NEVER filed a claim with Geico. Anyway, I didn't know who's car it was so I left a note on the car and when I got off work I called Geico to let them know what had happened. I was told that if I didn't hear from them that my insurance would not go up and also that it may not go up because we were long time customers and had never filed a claim before. If it did go up it would more than likely not be alot. I waited for the people to call, nothing. Then, over the weekend (7/4/08) my husband was looking through our bills for the month and found that Geico had raised our insurance rates about 50.00 a month! I thought that mabey Geico had got ahold of the people and that they had placed a claim, so I called. Geico told me that they had an open claim for about another week on the accident, no one had contacted them and that the reason that they raised my insurance rates was because I was honest enough to report the accident. So, no money was paid out, no accident was taken care of and they still raised my payments. What a scam!!!!!!!!!! Needless to say we are looking elsewhere for insurance.
4 comments
ID
Location
Columbus, Ohio
Service
Geico Claim
New Reviewer
GEICO vs. HIPAA
We all know who won this battle. The bigger they get the more powerful they become. Government Employees Insurance Company counsel got my medical records without a court order. Then she tried to cover her butt after she realized I was not so ***. The Health Insurance Portability and Accountability Act of 1996 did not stand a chance against the dubious lizard. The HIPAA laws are a joke. Because I filed a lawsuit to protect my rights now my personal life is on public display. My personal medical records are open. Careful what you tell your doctor, you will see it again in the court room.
4 comments
ID
Location
Suffolk, Virginia
Loss
$49
New Reviewer
Theodore, I am not satisfied with the explanation that Geico has given and theyhave lied in that letter. Mr. Moncibaiz DID NOT IN FACT personallyinspect my fender as he stated in his letter. Geico's intent is toscrew me out of what I deserve which is to have my car...
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7 comments
PissedConsumer273400
#273400
READ YOUR POLICY!!! READ READ READ IT!!!
YOU DO NOT HAVE A CHANCE WITH ANY INSURANCE COMPANY. THEY WILL REPAIR YOUR VEHICLE THE MOST ECONOMICAL WAY TO THEIR BENIFIT, THAT'S IT, CASE CLOSED.
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ID
Location
Dallas, Texas
Loss
$1350
New Reviewer
GEICO refuses claims: backs out of contract-uses unfair business practises
I have purhased a 2006 BMW in the end of February 2008, and since I had another (much older) vehicle insured with Geico, I just added the new BMW and specifically asked that it had to be fully insured, meaning to have Geico include everything: collision, rental, driver, passenger, etc. Agent confirmed my request and I paid in full for whatever extra he calculated. Mid-March 08 I was driving around 2am on the freeway and did not notice quite in time a piece of tire that had fallen down from a semi. Got some damage on the bamper. Called Geico just to hear that I did not have a collision coverage after all and they will not be paying anything since they found that it was my fault. I was repeatedly insaulted by Geico service representative and a supervisor who said that it's my responsibility to check what I am buying and they are not responsible for selling me a wrong kind of insurance. So Geico simply refused the claim completely, backed out. However, I still asked for an upgrade to finally get what I requested for in the first place; paid extra $400. Last week I placed the car for repairs in the BMW dealership and got a rental car from them. The dealeship covers 2 day rental; it's going to take about 5 days to fix the car. I called Geico for rental reimbursment, which is clearly stated as one of the coverages on my policy. The response was a refusal, combined with pushing me around, horrific customer service and already typical backing out of the contract. Geico practices selling false policies that don't cover and getting money for it, so that when an accident happens, they are clearly not responsible for the claim. It is very convenient- it's always a customer's fault that he/she relied on the Geico agent to provide with truthful information.
6 comments
ID
Location
Chula Vista, California
Service
Geico Claim
New Reviewer
Would not negiotate settlement on my car that burned.
When my 1993 BMW caught fire and burned, I received a call from the adjuster with a settlement offer of $3200. I told the adjuster that the offer was laughable and that I would not accept that amount. I was told at that time that Geico would not negotiate. That was their offer and it would not change. One week later, I was notified by mail that the adjuster and her boss had gone and reinspected the car and that they were lowering the offer to $2600. I do not know at this time what will happen next. Do we not have the right to negiotate?
3 comments
ID
Location
Gadsden, Alabama
New Reviewer
I had Geico car insurance & was quite pleased with them until I was in an auto accident (not my fault). I was hit by someone who was very well insured & I did sustain an injury. Everything went well until it was determined that my injury was more than...
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6 comments
PissedConsumer194698
#194698
I am so upset with Geico, I have been a customer for 6 years. I made payment arrangements I was to pay them ibline, I could'nt get through and so I called them, I am now cancelled and will have to pay $198.00 or $300.00 to reinstate now to get reinsured.
My payment was to be $126.00 (which I had to scrap up and which was the reason for the payment arrangement.
Boy, they got me but never again. Yeah they got my money for 6 years and I never used them!!!!
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ID
Location
Portland, Oregon
Service
Geico Auto Insurance
New Reviewer
I switched my insurance from Progressive to GEICO and did indeed save a bundle - but savings can't make up for the incredible hassles and frustration caused by their horrendous claims service. My claims with Progressive were always handled quickly, courteously and...
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20 comments
Andrea
#600111
READ your policy. Your other, and I mean EVERY other vehicle insurance will want the SAME information.
And paying for a tow in advance is a courtesy that NOT all insurers will do. MOST will reimburse you the cost.
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ID
Location
Stamford, Connecticut
Service
Geico Claim
New Reviewer
GEICO car insurances
Product Name: car insurances) JAN 3 2009 MY WIFE ONLINE WITH Geico and than call them was told for 209.29 a month , paid with bank visa card , about 4 days later get a email said that had to go up on insurance on the two cars it was about 2 time more a month, we are on a fix income, she told them that was too much for us to pay , the guy told her that they could cancel it they did cancel it on the 12 of jan. 12 2008, he said we,was to get it all back , but they charge us for 7 days of insurance on two cars , and early cancel fee from north carolina, we got 21.73 back that is wrong, we have insurance with state farm have been for about 15 years now all we wanted was low cost but we got rob without a gun ,thanks for the time
4 comments
ID
Location
New Hill, North Carolina
Loss
$209
New Reviewer
Geico insurance
My son has a 2005 Honda Accord. He had an accident that required replacement of the forn bumper and the front passenger fender. Geico insisted on NON oem parts and actually bought them for the repair shop. The repair shop told geico that they don't fit right. Geico says use them they are good enough. The repair shop fixes the car but the fit is bad. Geico says it is the repair shops fault that the parts don't fit but Geico bought the parts. My son is stuck with a poor repair due to the insurance comapany that was paid by him to make sure his car get repaired correctly. Stay away from them. There are much better insurers out there that actually take care of the people who pay them rather than rip them off.
3 comments
ID
Location
Maple Heights, Ohio
Loss
$2500
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They told me that using ROADSIDE ASSISTANCE just ONE time for a flat tire (even though I pay for it on my policy) is in-fact a claim and so my rates went up.
in most states like ca for example for any insurance comp to increase your rates state law dictates the insurance comp has something like 30 days or something like that after they sell you policy if they find you did something like lie on your application. Then from what ive been told after that your policy can only be chnged on the renwal date.
also in ca this is a fact i checked up on it. your policy can only be increased if your are at fault and the damagaes are more then $750 or there is an injury. now i know this works. i rear ended this guy who was pretty nice i called geico and they told me all of this.
i didnt belive them so i did some reading on line and found iot was correct. when i spoke to guy i rear ended the damages were something like $1200 so i gave him $500 geico paid him the rest they paid out if i rember corectly 730 or some thing like that. just below the 750 that was a yr ago. my rates did not go up, infact it whent down, i guess they lowerd rates in ca, i dunno what ever the fact is my rates whent down.
so long storry short i think there is something else that this person is saying.
i dunno what , maybe they were sore and told the claims rep that and the next week thier policy renewed. but if they pay nothing your rates wont go up it cant.
ps when i was looking into it i know all states are diffrent but i found rule of thumb. if you want to know if your rates can go up here is way you can find out. your state has a law saying you have to report an accident to the dmv if there are certian things ie inj dmgs more then a 750 like in ca.
then your rates will be increased, if not then they wont. o and everystats ive found you have to be atfault too i hope this helps
Agent, you are wrong. I reported a very minor claim and my bill has automatically gone up $25, effective immediately.
Their website said when I put in the claim that I'd here from them in 24 hours.
I only received a letter asking me the same questions as the online claim form. My calls to the assigned adjuster have not been returned.
It is October and my renewal isn't until January - which is exactly when I'll be shopping for new insurance.
Uh, your policy would not have gone up that quick. Tickets, accidents, etc.
are only added on the policy renewal date. Likewise, they are removed on a policy renewal date.