311 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.6

My family and I have been auto and home policy holders for over a decade. This treatment and inability to resolve the situation is unacceptable.

I called Geico claims to see if my premium or account be affected in any way if I made a claim about some minor damage that had occurred to my passengerโ€™s side door. The representative ran their โ€œAccident Evaluation Toolโ€ and deduced that my premium would not change and that no accident would be placed on my insurance record.

I went ahead and filed a claim and took the car to the collision center. The claims adjuster told me that a sealant would fix the issue, but he decided to replace the door and the side mirror as well. I honestly do not understand why he replaced the side mirror as there was absolutely no damaged to the mirror. He failed to tell me that by doing all this work, the cost to repair door would become over $1000, resulting in placing an "at fault accident" on my insurance record and Geico charging me roughly $240 more to my premium.

The claims adjuster made unnecessary repairs to my car, chose a more expensive option when there was a cheaper alternative available without an explanation as to how it would affect me, and as a result, I have been unfairly charged for the past year and an at fault accident has been placed on my insurance record preventing me from getting a better deal at another insurance agency.

Reason of review: Not as described/ advertised.

Monetary Loss: $1500.

Preferred solution: Full refund.

Location: Los Angeles, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

GEICO Reviews

  1. 639 reviews
  2. 166 reviews
  3. 109 reviews
  4. 57 reviews
  5. 72 reviews
GEICO reviews