Los Angeles, California
0 comments
100% full Not resolved

My family and I have been auto and home policy holders for over a decade. This treatment and inability to resolve the situation is unacceptable.

I called Geico claims to see if my premium or account be affected in any way if I made a claim about some minor damage that had occurred to my passenger’s side door. The representative ran their “Accident Evaluation Tool” and deduced that my premium would not change and that no accident would be placed on my insurance record.

I went ahead and filed a claim and took the car to the collision center. The claims adjuster told me that a sealant would fix the issue, but he decided to replace the door and the side mirror as well. I honestly do not understand why he replaced the side mirror as there was absolutely no damaged to the mirror. He failed to tell me that by doing all this work, the cost to repair door would become over $1000, resulting in placing an "at fault accident" on my insurance record and Geico charging me roughly $240 more to my premium.

The claims adjuster made unnecessary repairs to my car, chose a more expensive option when there was a cheaper alternative available without an explanation as to how it would affect me, and as a result, I have been unfairly charged for the past year and an at fault accident has been placed on my insurance record preventing me from getting a better deal at another insurance agency.

Review about: Insurance Claims.

Review #589884 is a subjective opinion of a user.

2.6
Billing Practices
Product or Service Quality
Customer service
Website
Additional Fees
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not as described / $1500
Preferred solution Full refund

Had an Experience with Geico?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Back on September 9, 2015 I was hit head on by a gecio insurance customer. Here it is 11 months later my medical bills haven't been paid, my..." Read more
"A couple nights ago I was on my way home on the parkway going southbound a deer ran from the right tapped the right front side of my car and..." Read more
"I HAD GEICO FOR 4/5 YEARS, 250 A MONTH, FIRST FEW YEARS NOTHING, THEN, YOU KNOW WHAT THEY SAY "BAD THINGS COME IN 3's, AND IT DID..#1-I HAD A FENDER..." Read more
" Complaint Type: Repair Issues Problem: I've been a customer with geico insurance company for a while ,this my first time having an accident in over 10 years and it wasn't my fault ...." Read more
"This one is just absolutely ridiculous and ***. So, today I try to login to my own US Bank account and I get this.. "For your security, you’ve been locked..." Read more
"An extremely disappointing and unprofessional real estate agent. Mr. Doring showed up late to several of our scheduled meetings, was often hard to reach on his phone in between, and..." Read more
"My mother was admitted in this hospital twice over the last 2 weeks and she is currently in this hospital after having multiple strokes. The doctors are not professional, have..." Read more
"I am writing to you about your comment on Schult Homes. You stated about your FURNACE running constantly & your bill being so high! We also have a Schult home..." Read more