Unclaimed
GEICO
Reviews and Complaints
2.3M
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
350K
PAGE VIEWS
13
ISSUES RESOLVED
GEICO Reviews
New Reviewer
I’ve called 4 times an was promised answer an return call that never came
I called to ask when my old policy ended they told me they would email me an never did this makes 5th attempt
User's recommendation: Find another insurance.
ID
Location
Philadelphia, Pennsylvania
Rate change
I called to see why my insurance went up , the representative said state rate change , never ask to see if they could get a better rate could have cared less about me as a customer .. I said ok I guess I need to shop around for cheaper insurance . representative anything else I can help you with and we ended the call .. because of 10 poor customer service I chopped around and he did get a better rate so I canceled my policy with Geico homeowners and auto
User's recommendation: Help the customer Don’t assume that it what it is can’t do nothing for you.
ID
Location
South Jordan, Utah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerInsurance claim
My vehicle has been Hilltop Auto body shop since January 18,2022. I was told 10-14 days. Which turned into months. Then only after calling day in day out I was told my parts are on back order. Understandable. My parts came in May 23,2022. I was then told by Cody 2...
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ID
Cons
- Fact that they are in business
- Unprofessional
- Ignores complaints
Loss
$10
Preferred solution
Price reduction
New Reviewer
Canceling policy for no reason without notice and saying I was at fault for being rear ended which made my insurance extremely expensive
I was rear ended and it was labeled at fault when I was just sitting at a red light! My policy was canceled without contacting me to resolve whatever the issue was then claim I owe money on a policy that GEICO defaulted on. My new car was rear ended and GEICO did not have my car repaired properly and will not have it fixed correctly. It was in a body shop for 18 months just to be repaired incorrectly and no safety inspection was ever issued for a car that should have been totaled!
User's recommendation: Don’t trust this company.
ID
Cons
- Disloyal
- Run around and misleading from agents
- Run around of processing paperwork
Roadside assistance
My daughter called needing gas and they called me to see if it was alright to speak with her then told her she was only approved for $5.00 worth of gas and I pay 491.00 a month premiums thats ridiculous service
ID
Location
Dallas, Texas
Cons
- Very poor
- Customer service does not meet commitments
Terrible service
The question the agent had was irrelevant to my need. What does my age, my previously address if all my life I sub rent this is my first house does not make it. The agent did not let me talk he was dominant on his approach and questions no time for me to inquire anything, but him. U have huge commercial so I want to try it farmers AAA Allstate had no problem answering my question and they were patient not dominant. Too bad
ID
Location
Chicago, Illinois
New Reviewer
Very comfortable with the customer service
I was having problem accessing my policy and I got the best help here on where I could find it, so thankful for the service
User's recommendation: Try this company it’s awesome.
ID
Location
Arlington Heights, Illinois
Horrible company
I was paying 150 now its 208 thiefs , I have called customer service over 50 times each one gives you a different answer
User's recommendation: Go somewhere else.
ID
Location
Cranberry, Pennsylvania
Loss
$700
Preferred solution
Price reduction
Does both poeple on the title neeed to be on ins policy
Does both people listed on title as owners need to be on the policy 123456****234567****345********y7
ID
Location
Fond Du Lac, Wisconsin
No response
Your client tried to run me off the highway hitting my vehicle and its common since knowledge that the way this happened is a illegal action and you refuse to do anything about it! Fed up with you crooked insurance companies!
User's recommendation: Don’t use this insurance company they are crooks.
ID
Location
Conway, South Carolina
My car sits in the garage. Absolutely no help has been received
Tractor/Trailer had a blow out in front of me while driving. My car was badly damaged. Another insurance company contacted me saying nothing will be done. Geico has not contacted me at all.
ID
Location
New Orleans, Louisiana
Billing
Geico sucks and continues to up my monthly payment . Have been a long time customer and get 0 benefits
User's recommendation: Shop around.
ID
Location
Tulsa, Oklahoma
Horrible Service
Im not gonna waste more time than I already have. Tried raising my monthly by 100 dollars after a year of perfect driving and payments because my policy lapsed how I dont know since I got cards in mail 2 days after the cancellation. Horrible company with terrible customer service
ID
Location
Houston, Texas
WENT ON LINE AS REQUESTED BY YOU ,
WAS QUOTED $ 528 CALLED THE 866-205-**** NUMBER TO FIND OUT IF THE QUOTE WAS FOR A SIX OR TWELVE MONTH POLICY ,, WAS FOR SIX ,, THATS $ 1056 ,, FOR A TWELVE MONTH POLICY WITH NO FIRE THEFT OR COLLISION ON THE POLICY ,, CRAZY ,, SPOKE TO [ WILL ] TO ASK WHY ,, HE WAS...
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ID
Location
Lowell, Massachusetts
Preferred solution
Let the company propose a solution
Quote for rental insurance
I have a hard time believing he even attempted with a quote. If I had car insurance and other things to bundle he would of given me the time of day. I seconds $169.00, really!!!
User's recommendation: Never.
ID
Location
Newark, New Jersey
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