New Reviewer

I’ve called 4 times an was promised answer an return call that never came

I called to ask when my old policy ended they told me they would email me an never did this makes 5th attempt

User's recommendation: Find another insurance.

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ID
#3759776 Review #3759776 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Rate change

I called to see why my insurance went up , the representative said state rate change , never ask to see if they could get a better rate could have cared less about me as a customer .. I said ok I guess I need to shop around for cheaper insurance . representative anything else I can help you with and we ended the call .. because of 10 poor customer service I chopped around and he did get a better rate so I canceled my policy with Geico homeowners and auto

User's recommendation: Help the customer Don’t assume that it what it is can’t do nothing for you.

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ID
#3755678 Review #3755678 is a subjective opinion of poster.
Location
South Jordan, Utah

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Verified Reviewer
New Reviewer

Insurance claim

My vehicle has been Hilltop Auto body shop since January 18,2022. I was told 10-14 days. Which turned into months. Then only after calling day in day out I was told my parts are on back order. Understandable. My parts came in May 23,2022. I was then told by Cody 2...
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ID
#3755497 Review #3755497 is a subjective opinion of poster.
Cons
  • Fact that they are in business
  • Unprofessional
  • Ignores complaints
Loss
$10
Preferred solution
Price reduction
New Reviewer

Canceling policy for no reason without notice and saying I was at fault for being rear ended which made my insurance extremely expensive

I was rear ended and it was labeled at fault when I was just sitting at a red light! My policy was canceled without contacting me to resolve whatever the issue was then claim I owe money on a policy that GEICO defaulted on. My new car was rear ended and GEICO did not have my car repaired properly and will not have it fixed correctly. It was in a body shop for 18 months just to be repaired incorrectly and no safety inspection was ever issued for a car that should have been totaled!

User's recommendation: Don’t trust this company.

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ID
#3751535 Review #3751535 is a subjective opinion of poster.
Cons
  • Disloyal
  • Run around and misleading from agents
  • Run around of processing paperwork

Roadside assistance

My daughter called needing gas and they called me to see if it was alright to speak with her then told her she was only approved for $5.00 worth of gas and I pay 491.00 a month premiums thats ridiculous service
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ID
#3746802 Review #3746802 is a subjective opinion of poster.
Location
Dallas, Texas
Cons
  • Very poor
  • Customer service does not meet commitments

Terrible service

The question the agent had was irrelevant to my need. What does my age, my previously address if all my life I sub rent this is my first house does not make it. The agent did not let me talk he was dominant on his approach and questions no time for me to inquire anything, but him. U have huge commercial so I want to try it farmers AAA Allstate had no problem answering my question and they were patient not dominant. Too bad
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ID
#3740943 Review #3740943 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Very comfortable with the customer service

I was having problem accessing my policy and I got the best help here on where I could find it, so thankful for the service

User's recommendation: Try this company it’s awesome.

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ID
#3737881 Review #3737881 is a subjective opinion of poster.
Location
Arlington Heights, Illinois

Horrible company

I was paying 150 now its 208 thiefs , I have called customer service over 50 times each one gives you a different answer

User's recommendation: Go somewhere else.

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ID
#3727331 Review #3727331 is a subjective opinion of poster.
Location
Cranberry, Pennsylvania
Loss
$700
Preferred solution
Price reduction

Does both poeple on the title neeed to be on ins policy

Does both people listed on title as owners need to be on the policy 123456****234567****345********y7
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ID
#3711845 Review #3711845 is a subjective opinion of poster.
Location
Fond Du Lac, Wisconsin

No response

Your client tried to run me off the highway hitting my vehicle and its common since knowledge that the way this happened is a illegal action and you refuse to do anything about it! Fed up with you crooked insurance companies!

User's recommendation: Don’t use this insurance company they are crooks.

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ID
#3701265 Review #3701265 is a subjective opinion of poster.
Location
Conway, South Carolina

My car sits in the garage. Absolutely no help has been received

Tractor/Trailer had a blow out in front of me while driving. My car was badly damaged. Another insurance company contacted me saying nothing will be done. Geico has not contacted me at all.
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ID
#3696849 Review #3696849 is a subjective opinion of poster.
Location
New Orleans, Louisiana

Billing

Geico sucks and continues to up my monthly payment . Have been a long time customer and get 0 benefits

User's recommendation: Shop around.

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ID
#3693438 Review #3693438 is a subjective opinion of poster.
Location
Tulsa, Oklahoma

Horrible Service

Im not gonna waste more time than I already have. Tried raising my monthly by 100 dollars after a year of perfect driving and payments because my policy lapsed how I dont know since I got cards in mail 2 days after the cancellation. Horrible company with terrible customer service
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ID
#3692945 Review #3692945 is a subjective opinion of poster.
Location
Houston, Texas

WENT ON LINE AS REQUESTED BY YOU ,

WAS QUOTED $ 528 CALLED THE 866-205-**** NUMBER TO FIND OUT IF THE QUOTE WAS FOR A SIX OR TWELVE MONTH POLICY ,, WAS FOR SIX ,, THATS $ 1056 ,, FOR A TWELVE MONTH POLICY WITH NO FIRE THEFT OR COLLISION ON THE POLICY ,, CRAZY ,, SPOKE TO [ WILL ] TO ASK WHY ,, HE WAS...
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ID
#3684236 Review #3684236 is a subjective opinion of poster.
Location
Lowell, Massachusetts
Preferred solution
Let the company propose a solution

Quote for rental insurance

I have a hard time believing he even attempted with a quote. If I had car insurance and other things to bundle he would of given me the time of day. I seconds $169.00, really!!!

User's recommendation: Never.

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ID
#3681215 Review #3681215 is a subjective opinion of poster.
Location
Newark, New Jersey