GEICO
Reviews and Complaints
2.2M
CLAIMED LOSSES
1.4K
TOTAL REVIEWS
270K
PAGE VIEWS
12
ISSUES RESOLVED
GEICO Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCalled profane names by adjuster.rude,arrogant.
dropd car of at auto shop claim 052922****101037.hour later get call from adjuster saying he doesnt belive shop dent on left .asked me where i got it i told him must have come from accident.asked me 4 more times where it came from.i said what the *** do you want me to say, he said didnt have to take *** from some ashole.he was pulling pulling
User's recommendation: an insurance co that doesnt interegate.and doesnt belittle.
ID
Service
Geico Customer Care
Pros
- Affordable insurance
Cons
- Poor service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Update by user Jun 15, 2021
The accident happened at 8:29 pm on Wednesday, June 9th. I finally started getting calls on Tuesday June 15th. I am so glad that I am still not stranded!
Original review updated by user Jun 15, 2021
Driving through the middle of Montana brought about feelings of being in the Scottish Highland. The vibrant green... ID
Service
Geico Auto Claim
Pros
- Initial low quote
Cons
- Dishonest in their business dealings
- Inability to resolve issues
Loss
$1117
Preferred solution
reimbursement for flight fix car get my dogs back!!!!!!!!
New Reviewer
Home owners insurance
For some reason I cant call can yall call me 843-639-**** ..nnnnnnnnnnndndjdjfbfjfnfnfnfjfjfbfndjdjfbfn
ID
New Reviewer
*** claims service
Was rear ended on Thursday, taken to hospital, today is Wednesday no rental, car still not looked at. I am going to loose my job if I dont get a car soon to go to work. Their service is horrible . The adds say claims paid in 48 hours that is not true.
ID
Cons
- Run around and misleading from claims
- Run around and misleading from agents
Preferred solution
Deliver product or service ordered
Jump my car
I am pissed at Pissed
I have a stroke for 25+ years I could not get it the first time I think the name is right on and I HOPE you change it BECAUSE if you do not I am going to change my GEICO (21+ years) to some other insurance company
I have a stroke for 25+ years I could not get it the first time I think the name is right on and I HOPE you change it BECAUSE if you do not I am going to change my GEICO (21+ years) to some other insurance company User's recommendation: Horrible.
ID
Location
San Rafael, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNon communication and late payment
An insured motorist with Geico Insurance ran into my fence and destroyed a large section and I have cattle in that field. I am not insured by Geico but the hit and run driver was. I repeatedly sent Geico pictures and estimate for getting fence fixed. They never got back to me to tell me they had not received. I had to repeatedly call them and got more of the same. Finally someone gave me their email address so I could send to that agent. Never heard back and was referrred to a supervisor. After many emails, still no answer. Finally, they are cutting a check for me after 2 months. They never sent their own adjuster even though they refuted my estimate.D me tome mem
User's recommendation: Don't insure with Geico.
1 comment
ID
Cons
- No professionalism unwilling to make things right
- Poor treatment of customers
Loss
$100
Preferred solution
?The $100 not granted in the estimate. Reason: Geico never sent their own adjuster when they saw a problem. I am absorbing the$100 because I know it would take more months to get the entire amount of estimate.
New Reviewer
NO CUSTOMER SERVICE REP WILL TELL U THE SAME THING.THEY DO NOT HONOR WHAT THEY TELL YOU
DRIVER DEFENSE COURSE WAS SUPPOSED TO GET U A CREDIT OF $45.50 OR. $45.10 OR $61. AND CHANGE. NONE OF THOSE ARE CORRECT SO NOBODY KNOWS THE CORRECT AMOUNT
User's recommendation: GO SOME WHERE ELSE.
ID
Service
Geico Auto Insurance
Pros
- That it was cheap
Cons
- Tons
- Nor reliable on info
Loss
$2
Preferred solution
Deliver product or service ordered
New Reviewer
HORRIBLE CUSTOMER SERVICE
I have never had an issue with Geico but thats because I had never had to submit a claim until today. I got a chip on my windshield, so before going home I stopped to get it repaired. The guy there asked me what insurance I had and when I replied Geico he said its going to take a while. Wow. He wasnt kidding. He called the claims department and was on hold for about an hour. I gave them my information and then they told me that sometimes they have to send an inspector. They said it was random. Here I am 5 hours later still waiting to get my $40 repair approved. Yes it would have just been easier to have paid the $40 but why should I have to do that? I am beyond upset to say the least.
User's recommendation: Go with someone else.
Featured
ID
Service
Geico Claim
Cons
- Extremely poor customer service
- Could not help when i needed them
Preferred solution
Make the process easier or help me cancel my policy. I would like nicer customer service people as well.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible experience
They insured a vehicle that I never owned on my policy. They didn't Insure a vehicle I do own - so when I found out I asked for a full refund and they will not issue a refund in the full amount because they say I missed ONE DAY of their drive easy discount and they are charging me an additional $56 because their app would not work correctly, as I was on the phone with them four times to get it corrected. So if you are interested in legalized RAPE - consider Geigo as your next choice in insurance. I will be filing a claim with the state of colorado division of insurance against them.
User's recommendation: Good Luck with your next Legalized Rape Experience.
ID
Service
Geico Auto Insurance
Cons
- Cannot have a specified agent to deal with
Loss
$750
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTheir homeowners insurance is expensive and doesn't cover anything
A few years ago my wife changed insurance companies from Allstate to the gecko which is backed by travelers insurance I had a claim this year a foundation had Frozen and cracked under my garage and was causing structural issues the floor had Frozen and heaved up and I went to turn it in on the insurance and found out that travelers and Geico doesn't cover any damage caused by ice water sinkholes moving ground or anything like that I asked him what they did cover and they seem to avoid anything that could possibly happen they cover fire and that's about it I would not recommend their insurance to anybody because when you need them the most they are definitely not there if I could give them zero Stars I would
User's recommendation: Be very careful buying Geico homeowners insurance they don't cover anything and they will weasel out of paying for any damages.
Featured
ID
Cons
- Unwillingness to make things right
- No professionalism unwilling to make things right
Loss
$13600
Agent will not respond
The Body Shop gave me an estimate, it was 5k more than adjuster gave me.I have emailed, called, left messages etc. I have not got anything no call back nothing. I'm ready for my truck to be fixed, I'm about ready to go seek legal help.
User's recommendation: Shop elsewhere if they are going to be this way.
ID
Location
Foley, Alabama
Agent will not respond
Took my truck to the Body Shop he wrote an estimate, that was more than what they gave me a check for, I can't get adjuster on the phone, left message, and also called Geico, they said they would send an email to her and the supervisor, still nothing. I've called, left message, and emails, nothing. I'm ready to get my truck fixed.
User's recommendation: Use another company.
ID
Location
Foley, Alabama
New Reviewer
To get them to stop flooding my email with emails
2,3, 4 emails a day 2,3,4, emails a day, contacted customer service said they would take me off their mailing list a couple of weeks ago, but they still send them and have not stopped.
User's recommendation: don't use geico.
ID
Product
Geico Website
Preferred solution
no more emails
This company its sucks they charge money extra when you change to other company
They still your money *** t don't pay the last 2mmonth fee at end of year of policy they charge double, please don't trust this company. Even when your car someone hit you they don't wanna totally your car they investigate make sure it's not your problem they suck company find another company better! User's recommendation: i will not recommended.
ID
Location
Melrose, Massachusetts
Problem not resolved
I was given a link to discontinue my son Deans account and the link did not send me to a signature page. I hope the miss link can be back dated to today.
ID
Location
Citrus Heights, California
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No I would not.