Show reviews that mention
insurance car claim policy customer accident service auto money customer service
Filter review
  1. 464 reviews
  2. 121 reviews
  3. 59 reviews
  4. 24 reviews
  5. 8 reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I have called and spoken to multiple people including corporate employees. Your employee Jacob ID # U19L8P committed fraud and stole $270.14 from me on behalf of your company. I called to set up a new policy giving him permission to create and charge for 1 policy with...
View full review
View full review
Comment
Helpful 1 Not helpful 0
ID
#2538769 Review #2538769 is a subjective opinion of poster.
Cons
  • Theifs
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Lowering my premium

I need to lower my premium. Ive been with gieco for years and ive gotten other quotes that are substantially lower, but i want to stay with you and also add another vehicle but i cant if i dont get a lower rate
View full review
Comment
Helpful 0 Not helpful 0
ID
#2536980 Review #2536980 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

I took my car a week ago to get an estimate for damage and have not heard back sincets

3.3
Called GEICO, telephone agent will call Blake, to view the pictures and make an estimate. He will contact me when to take to the shop.

User's recommendation: Don’t know yet.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2534518 Review #2534518 is a subjective opinion of poster.
Preferred solution
Apology

Payment

1.4
Trying to reach someone my phone as an emergency- I lost my phone so it literally took 3 weeks to actually speak to someone to pay my bill?????? So its like I paid over $300:/

User's recommendation: Apparently nobody takes phone calls in this world so if u lose ur cellphone during these crazy days good luck it took me literally 3 weeks before I could talk to a person on the phone????

View full review
Comment
Helpful 0 Not helpful 1
1 comment
#2007616

Odd I had to call them a couple weeks ago and they answered right away. Maybe you should stop blaming others and own your issues

Reply
0 0
ID
#2525740 Review #2525740 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

2.4
In review of complaints about Geico it's true they have been acting strange lately and not care for their customers and lie to them to make money only when there is a claim they are trying to not pay and blaming on insurer's fault do not be surprised when they tell u...
View full review
View full review
Comment
Helpful 0 Not helpful 0
ID
#2525053 Review #2525053 is a subjective opinion of poster.
Service
Geico Customer Care
Pros
  • Less expensive
  • Less expensive than other insuances
Cons
  • Wrongfully took money and lied
  • Commercials that insult ones intelligence
  • Ethical problem
Loss
$6800
Preferred solution
Pay for covered total loss claim as they lied and denied

2.0
I have been with GEICO for a while, I keep on paying my premiums even during the pandemic which, I did not drive my car for a whole year but still keep up with my premium. I had an accident in October, I was a passenger, it wasn't my car, it wasn't GEICO customer, but...
View full review
View full review
Comment
Helpful 0 Not helpful 0
ID
#2519334 Review #2519334 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Roadside assistance

1.0
The worst company ever Cant wait to get insurance from another company I called for help and they hung up on me 3 different times Left bike on the side of the road told them they could buy a new bike if they dont come pick it up Just like that they finally sent a tow truck I hate Geico never buy insurance from these crooks

User's recommendation: Run from these croooks.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2518481 Review #2518481 is a subjective opinion of poster.
Location
Titusville, Florida

Question about when my payment was due

3.0
When I first began to deal with Geiko I was so delighted that it was easy to speak to a "real" person when I called. I understand the changes we've experienced with COVID; but it seemed that Geiko's telephone service was already diminished before COVID stay-at-home began.
View full review
Comment
Helpful 0 Not helpful 0
ID
#2508668 Review #2508668 is a subjective opinion of poster.

A policy number

2.9
trying to get my motor cycle inspection done and the shop needed my insurance information.i was unable to retrieve my insurance card so I called GEICO, I was one the phone for over an hour.. when I told person what I needed they HUNG Up on me. Thanks alot. Hello Dairyland insurance.

User's recommendation: Insurance was ok just don't call them.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2498370 Review #2498370 is a subjective opinion of poster.
Location
Natchitoches, Louisiana
New Reviewer

I find rhe commeeaial with black man who i over 64 feet tall attack a kid and also and w white a lady

alsonThe commercial wirh a black man who is chassing down a kids also kids I lfoind it very as a cutomer for 5 yeurs very offenive.

User's recommendation: I rthink the commercial very offensive.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2498102 Review #2498102 is a subjective opinion of poster.
Pros
  • You are a okay but lit high senior
New Reviewer

SICK OF STUPIDITY

I am so sick of your STUPID COMMERCIALS. THE WORTHLESS LIZARD and now the FOOL With the garbage truck!!! Who do you appeal to, ignorant *** People who couldn't wiper there *** with a roll of TP that has instructions written on it?? Sure wouldn't give me any reason to even think about purchasing your insurance!!!!!!!!!
View full review
Comment
Helpful 0 Not helpful 0
ID
#2496818 Review #2496818 is a subjective opinion of poster.
Location
Show Low, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Commercial

#55 runs around town acting like a BULLY. I know this is not the message you intended. GEICO is being overpowered by the bully as it takes away from your vision. Please consider pulling this commercial as i, as well as others in my discussions, find this very offensive and a negative signal. Your name is too good and well known. Thank you for the opportunity to voice our concern.
View full review
Comment
Helpful 1 Not helpful 0
ID
#2495871 Review #2495871 is a subjective opinion of poster.
Pros
  • Military background
Preferred solution
A certain commercial removed as gives perception of bullish behavior.
New Reviewer

A commercial

I find your commercial with the basketball player to be offensive. Most of your commercials are cute but this one has a basketball player being a bully. I am not a prude but isnt there enough bullying in the world without you adding to it. Please dont ignore my message.
View full review
Comment
Helpful 1 Not helpful 0
Featured
ID
#2495258 Review #2495258 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

VERY UNHAPPY WITH THEM!!!

1.0
Original review updated by user Apr 05, 2021
MY CAR WAS TOTALLED IN A 3 CAR ACCIDENT.., STARTED OUT NICE.., ENDED UP THE WORST INSURANCE EXPERIENCE IN MY LIFE OF OVER 50 YEARS!!!!! 8 ATTEMPTS TO CONTACT THE PERSON IN CHARGE OF MY CLAIM(KAITLIN)!!!!! 3 ATTEMPTS TO CONTACT NEW SUPERVISOR BLAKE!!!!! NEVER A CALL BACK!!!!! SENT A RIDICULOUS LOW BALL CHECK AFTER I SAID DONT SEND ID IT.., IT WON'T BE ACCEPTED!!!!! NOW 36 DAYS LATER.., STILL NO CONTACT!!!!! BEWARE.., SHOULD HAVE STAYED WITH STAY WITH STATE FARM.., BUT I THOUGHT I WOULD SAVE FEW DOLLARS.., BIG MISTAKE!!!!!

User's recommendation: BEWARE OF GEICO!!!!!

View full review
Comment
Helpful 1 Not helpful 0
1 comment
#2006940

I'm finding I'm getting the same shaft they gave you. I would not recommend GEICO to my worst enemy.....

Reply
0 0
ID
#2489822 Review #2489822 is a subjective opinion of poster.
Service
Geico Claim
Pros
  • Horribble
Cons
  • No customer service at all
  • Horrible customer service
  • Not getting even decent service
Loss
$4000
Preferred solution
FAIR VALUE FOR MY TOTALLED CAR!!!!!

I wish I could let all of their customers know this is a slip- shoddy company.

Geico rakes in millions each day and toss around nickels like their concrete slabs when it comes to paying claims. I have to put with the company one more month until Gerber finishes repairs.

User's recommendation: Go State Farm. You pay more but it's worth it. Look at your rate this company stars. Which extreme stars are good to worst.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2488349 Review #2488349 is a subjective opinion of poster.