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I was on my way to New Jersey motor vehicles to pay a surcharge when I stopped at a used car dealer to look at a few trucks. Fell in love with one and bought it outright. Called Geico to insure the truck and a Geico rep said, "You have not paid your NJ surcharge, so we'll have to raise your rate $300." I said I was on my way to pay it, but I did a reversal, and that $300. is FOR that surcharge. In the end I'm in the hole $300. I allowed them to raise it as I was on the spot, in a dealers office. That's not All, I was told to do an online form and an online signature. I tried several times to no avail. Every time I hit SUBMIT it didn't go through. I repeatedly made Geico aware of my problem. No one told me I could simply go to a Geico store and sign a form there. With work a week went by and I was told my rate had to go up an additional $300. for not getting that online signature up. I did find and get to a Geico store and went to physically sign that form. But was told to call the 1 800 number to make sure that my faxed signature did get through, and had to fight to rid of that additional $300. charge. In the end they got me for just under $18. I had also asked to pay for the Entire year in Full and was sold a standard 6 month policy and I absolutely do not recall being informed it was only a 6 month plan. Pure inconvenience complements of my little green buddy.
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ID
#1086661 Review #1086661 is a subjective opinion of poster.
Reason of review
Pricing issue
New Reviewer

Resolved: "It's a waiting game" - Geico

Update by user Feb 02, 2017

Geico really came through for me! There was a discrepancy in the VIN number for my car which we only realized after I got into an accident and the car was determined a total loss. They did an investigation (which did take them 3.5 week) but they decided to cover my...

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1 comment
#1278272

Vehicle VIN numbers everything in the automobile insurance industry. It's the identifier for the vehicle insured.

You can't just "correct it". It's not that simple at all.

Wrong VIN number could mean there is no coverage provided. They have been charging you rates for a completely different risk, not your vehicle risk. If the vehicle VIN has been wrong, that means the vehicle is wrong and not insured.

Insurance follows the vehicle, not the person.

No insurance company will accept liability for a claim on a vehicle they have not been insuring.

When you received your policy contract and identification cards didn't you notice the wrong car was insured? That's your responsibility.

It will depend on how long this has been going on and exactly how it occurred. Once that is determined, they will be able to make a decision.

Resolved
ID
#997187 Review #997187 is a subjective opinion of poster.
Location
Tampa, Florida
Reason of review
Poor customer service
Loss
$8100
Preferred solution
I want the claim to be processed and a check to be cut so I can get a decent car for myself and my child's transportation purposes.

Geico can cancel your policy for 3 no fault claims in 3 years in MD

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the last 3 years. I am really surprised to learn that for no fault of mine, an insurance company can cancel a policy in Maryland. I am GEICO customer for more than 10 years and paid thousands of dollars in premium. I do not understand why i should be punished if someone else hits my car. I don't understand the rationality behind it except that GEICO wants to collect premium as free money. It looks to me an unfair treatment.
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1 comment
#925811

if you had bothered to read the fine print. they can cancel/change your policy at any time for any reason.

there is no law stating otherwise that i'm aware of in any state, if i'm wrong I don't mind being corrected. but if you had been a customer for 10 years as you claim, then surely you had read the fine print and that would have avoided this needless complaint in the first place

ID
#577538 Review #577538 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
New Reviewer

State Laws to Be Insured Versus Claims Denied??

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in our driveway, by accident. I immediately called Geico to report it and file a claim. I was advised that they would not cover either vehicle because my daughter and I shared the same residence. He also eluded that I intentionally hit my daughters car to cause damage to "our property". My Highlander had only a scuffed bumper; however, her car had significant damage to the front left corner of her vehicle. He advised me that it is my responsibility to pay out of pocket. I falsely believed that I was abiding by state laws and acting responsibly in having full coverage. Why is it a state law to have vehicle insurance when they aren't required to cover damages? My daughter also has Geico insurance. It should not matter who the insured lives with or where the accident occurred. My next calls will be to my attorney for insurance fraud and the insurance commission.
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ID
#562238 Review #562238 is a subjective opinion of poster.
Location
Mansfield, Ohio
Pros
  • Price
Cons
  • Denial of claims
Reason of review
Problems with payment
Loss
$1700
Preferred solution
Deliver product or service ordered