GEICO Phone Numbers and Emails

Toll-Free Number:

  • (800) 841-3000
Send Message

Customer Service:

  • (866) 760-4166
    Classic Car Insurance
  • (866) 344-2527
    Classic Car Insurance (Assurant Customers)
  • (866) 509-9444
    Commercial
  • (855) 716-2302
    Flood Insurance Service and Claims
  • (855) 395-9765
    Flood Insurance Service and Claims (Assurant customers)
  • (800) 841-1621
    General Liability Insurance
  • (888) 903-9174
    Jewelry Insurance
  • (800) 442-9253
    Motorcycle
  • (800) 793-2003
    Pet Insurance
  • (800) 861-8380

Emergency/ Hotline:

  • (800) 424-3426
    Emergency Roadside Service
  • (800) 621-4673
    In NYC
  • (800) 942-6906
    NYS Domestic and Sexual Violence
  • (800) 942-6908
    Spanish language
  • (866) 604-5350
    TTY

Claims:

  • (844) 517-0556
    Jewelry Insurance Service and Claims

General Info:

  • (888) 532-5433
    Get a quote

Legal:

  • (877) 832-0937
    Privacy Inquiries

Sales/ Reservations:

  • (844) 810-1598
    AirCare or ExactCare Insurance
  • (800) 206-4065
    Full-time protection from ID theft
  • (800) 841-2964

GEICO Emails:

Legal
Privacy Inquiries
r2cru@geico.com
Order of Protection
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Geico Customer Service?

Most Popular Number:

(800) 841-3000
Total calls: 17 350 Issues resolved: 812 Last call: Feb 27, 2024

What Is The Number For Geico Customer Service?

Geico phone number provided on their Facebook page is +1-800-861-8380. The website provides additional Geico phone numbers including a main line: (800) 207-7847, emergency roadside service number (800) 424-3426, and different property, military, motorcycle and commercial insurance numbers as follows: (800)-241-8098, (800) MILITARY/ (800) 645-4827, (800) 44-CYCLE / (800) 44-29253, and (866) 509-9444 respectively.

Contact Geico Customer Service Via Email or Mail

There is no direct Geico email address provided on the website but you can fill the contact form provided on the help center under the “Email Us” option.

If you would like to send a mail, Geico addresses vary depending on the issue and the state you are located in. To get the correct mailing address, choose the “Mail Us” option on the help center home page.

Contact Geico Customer Service Via Social Media

Geico customer support is highly engaged on Facebook and Twitter (@GEICO_Service). Facebook indicates that the representatives typically respond to messages within minutes. On Twitter, customers either tweet directly on the feed or send a direct message.

Geico also has a mobile app where you can access the customer support resources in the help center as well as report a problem. They also recommend that you find an agent near you for personalized assistance.

Does Geico have 24/7 customer service?

Geico customer support has a help center with answers to the top customer questions. Geico help page also has an express service section where you can get your ID cards, policy documents, add or replace a vehicle, go paperless, or make a payment. You can access the Geico online chat in the help center that is shown at the bottom-right corner.

Geico has a self-service claim center where you can submit a claim, track progress on a claim, request roadside assistance, or report glass-only damage. There is also a “Get quote” section.

For faster access, Geico customer support provides a two-step process where you choose the categories that most accurately describe the assistance you seek.

PissedConsumer Club

Contact Information

GEICO Website:

GEICO Help Center:

Corporate Office Address:

Government Employees Insurance Company
5260 Western Avenue
Chevy Chase, Maryland 20815
United States

Other Info (opening hours):

Locations:

2280 N Greenville Ave,

Richardson,

Texas 75082


300 Crosspoint Pkwy,

Getzville,

New York 14068


1345 Perimeter Pkwy,

Virginia Beach,

Virginia 23454


Mailing Addresses:

Privacy Administration

One GEICO Plaza

Washington, DC 20076


Attention Consumer Relations

750 Woodbury Road,

Woodbury, NY 11797

More contact details

Fax:

+1 (866) 719-6104

GEICO Customer Service Reviews

1.7 / 5
Poor
Guest-5590827
I was to have a new car insurance policy on my name. As an existing customer, I was on a family plan, but I now want my own insurance

I was unable to get the assistance I needed. I am based in New York,Staten Island with zip code 10304. I was unable to get someone to assist me in getting a new car insurance policy of my own.
I recommend there should be someone to assist new policy insurance seekers using call in.

Read full review
Joette Avl
Trying to reinstate my policy
stars-rating stars-rating stars-rating stars-rating stars-rating
1.2

On line only service are useless to people who are not computer savvy.
Very bad. Bissness idea.
Resulting in poor customer service

Read full review
Scott S Msa
Called to buy both Auto and Motorcycle

Got good quotes on both Auto and Motorcycle explained I wanted both, Auto customer rep was great ran my stuff all good bought and paid for policy on the spot but I said this was subject to getting motorcycle policy rep said he would transfer me to motorcycle sales rep on hold almost 1.5 hours could not get any one to sell me motorcycle policy already quoted and my record approved so mad I canceled auto and decided to stay with more expensive carrier if this is the customer service experience from the get go

Read full review
Rosezetta Cao
Car and homeowners insurance used this week
stars-rating stars-rating stars-rating stars-rating stars-rating
4.8

Our car broke down and they helped me tow it through just the app. Then I called to update insurance-amazing!

Even switched our homeowners today. Great customer service and prices!YS

Read full review

How Good is GEICO's Customer Service?

Dalary Xgb
Dalary Xgb
Feels Satisfied | Feb 24, 2024

I s very good

Read full quote
Staley Tty
Staley Tty
Feels Disappointed | Feb 19, 2024

Customer service and didn't notify the manager to come lock our door, but it was over an hour and we were told later that he was not notified

Read full quote
Osmara Tow
Osmara Tow
Feels Neutral | Feb 08, 2024

Very good

Read full quote
Alicha Zgn
Alicha Zgn
Feels Satisfied | Feb 06, 2024

Never talked to them yet

Read full quote
Garnetta Lwq
Garnetta Lwq
Feels Disappointed | Feb 03, 2024

They say one thing and do another

Read full quote
Heywood Akc
Heywood Akc
Feels Satisfied | Jan 28, 2024

Good!

Read full quote

Summary of GEICO Customer Service Calls

24.5K TOTAL
CALLS
05:58 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GEICO?

Product/ Service Question:

  • “Insurance”
  • “Looking up a good auto insurance Rate”
  • “Car insurance”

Payments and Charges Question:

  • “Charged my account twice”
  • “Check payment”
  • “Make payment”

Request for Information Question:

  • “To do Roadside Assistance for Geico”
  • “Talk to sales rep about my quote”
  • “Status of Rental Car extension”

Activation/ Cancellation Question:

  • “Cancel policy”
  • “Why is my policy canceled”
  • “Cancel insurance”

Staff Question:

  • “Customer service”
  • “Tow service”
  • “Talk to customer service about canceling business insurance”

Return/ Replace Question:

  • “Need to change my payment method”
  • “Replace car”
  • “Changing policy”

Cards Question:

  • “To have ID cards emailed to me”
  • “Id card”
  • “I'd cards”

Account Question:

  • “Can't get into my account”
  • “Close account”
  • “Reset password”

Refund Question:

  • “Calling about refund”
  • “To discuss a refund”
  • “Refund on double payments for this months billing”

Shipping and Delivery Question:

  • “Tracking claim”
  • “Didn't get my extimate”
  • “My key is locked into my igintion. I can't get the key out.”

Website/ Application Question:

  • “Follow up with my application for new car insurance”
  • “App issues”
  • “App”

Employment Question:

  • “Lost wages w2”
  • “Employment”
  • “Payoff of car”

Other Question:

  • “Auto accident”
  • “Need a quote”
  • “Arbitrationc compensayy to”

About

Related Companies

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Summary

The Government Employees Insurance Company or just GEICO is a large auto insurance company. It was founded by Leo Goodwin Sr. and Lilian Goodwin in 1936. Its headquarters is based in Chevy Chase, Maryland, United States. GEICO offers the following insurance products: Vehicle Insurance, Property Insurance, Business Insurance, and Additional Insurance (travel, life, umbrella). There are vehicle insurance policies for autos, motorcycles, RVs, boats, and ATVs. The company accepts claims online. Clients can also report incidents, catastrophe damages, glass damage or request a roadside assistance on the company official website. Customer service is provided by phone and by e-mail during normal business hours.

GEICO reviews and complaints

GEICO is ranked 155 out of 1814 in Insurance category

Area Served

USA, Other, Worldwide

Payment Methods

VISA

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