GEICO Phone Numbers and Emails

Toll-Free Number:

  • (800) 841-3000

Customer Service:

  • (866) 760-4166
    Classic Car Insurance
  • (866) 344-2527
    Classic Car Insurance (Assurant Customers)
  • (866) 509-9444
    Commercial
  • (855) 716-2302
    Flood Insurance Service and Claims
  • (855) 395-9765
    Flood Insurance Service and Claims (Assurant customers)
  • (800) 841-1621
    General Liability Insurance
  • (888) 903-9174
    Jewelry Insurance
  • (800) 442-9253
    Motorcycle
  • (800) 793-2003
    Pet Insurance
  • (800) 861-8380

Emergency/ Hotline:

  • (800) 424-3426
    Emergency Roadside Service
  • (800) 621-4673
    In NYC
  • (800) 942-6906
    NYS Domestic and Sexual Violence
  • (800) 942-6908
    Spanish language
  • (866) 604-5350
    TTY

Claims:

  • (844) 517-0556
    Jewelry Insurance Service and Claims

General Info:

  • (888) 532-5433
    Get a quote

Legal:

  • (877) 832-0937
    Privacy Inquiries

Sales/ Reservations:

  • (844) 810-1598
    AirCare or ExactCare Insurance
  • (800) 206-4065
    Full-time protection from ID theft
  • (800) 841-2964

GEICO Emails:

Customer Service
Order of Protection
Legal
Privacy Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

GEICO Contact Information

GEICO Website:

GEICO Help Center:

Corporate Office Address:

Government Employees Insurance Company
5260 Western Avenue
Chevy Chase, Maryland 20815
United States

Other Info (opening hours):

Locations:

2280 N Greenville Ave,

Richardson,

Texas 75082


300 Crosspoint Pkwy,

Getzville,

New York 14068


1345 Perimeter Pkwy,

Virginia Beach,

Virginia 23454


Mailing Addresses:

Privacy Administration

One GEICO Plaza

Washington, DC 20076


Attention Consumer Relations

750 Woodbury Road,

Woodbury, NY 11797

Fax:

+1 (866) 719-6104

GEICO Customer Service Reviews

1.5 / 5
Poor
Pissedconsumer4034532
Policy
1.0

Pricing is five times higher as it was three years ago customer service six is poor getting in contact with anybody and Geico is impossible and when you want to go over your policy on why its goi...

Pissedconsumer4025575
Policy
1.0

To contact is bad, the customer service poor, pricing for service went for perfect driver 50% They have made life impossible for my family.

How to Contact Geico Customer Service?

Most Popular Number:

(800) 841-3000
Total calls: 8 500 Issues resolved: 431 Last call: Nov 28, 2022

What Is The Number For Geico Customer Service?

Geico phone number provided on their Facebook page is +1-800-861-8380. The website provides additional Geico phone numbers including a main line: (800) 207-7847, emergency roadside service number (800) 424-3426, and different property, military, motorcycle and commercial insurance numbers as follows: (800)-241-8098, (800) MILITARY/ (800) 645-4827, (800) 44-CYCLE / (800) 44-29253, and (866) 509-9444 respectively.

Contact Geico Customer Service Via Email or Mail

There is no direct Geico email address provided on the website but you can fill the contact form provided on the help center under the “Email Us” option.

If you would like to send a mail, Geico addresses vary depending on the issue and the state you are located in. To get the correct mailing address, choose the “Mail Us” option on the help center home page.

Contact Geico Customer Service Via Social Media

Geico customer support is highly engaged on Facebook and Twitter (@GEICO_Service). Facebook indicates that the representatives typically respond to messages within minutes. On Twitter, customers either tweet directly on the feed or send a direct message.

Geico also has a mobile app where you can access the customer support resources in the help center as well as report a problem. They also recommend that you find an agent near you for personalized assistance.

Does Geico have 24/7 customer service?

Geico customer support has a help center with answers to the top customer questions. Geico help page also has an express service section where you can get your ID cards, policy documents, add or replace a vehicle, go paperless, or make a payment. You can access the Geico online chat in the help center that is shown at the bottom-right corner.

Geico has a self-service claim center where you can submit a claim, track progress on a claim, request roadside assistance, or report glass-only damage. There is also a “Get quote” section.

For faster access, Geico customer support provides a two-step process where you choose the categories that most accurately describe the assistance you seek.

Summary of GEICO Customer Service Calls

11.6K TOTAL
CALLS
06:07 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GEICO Customer Service?

Payments and Charges Question:

  • “Payment”
  • “Billing”
  • “Billing question”

Product/ Service Question:

  • “Update insurance”
  • “To get insurance quote”
  • “Take collision insurance off motorcycle”

Request for Information Question:

  • “Policy questions”
  • “To talk about my bill”
  • “To inquire about my motorcycle insurance....but....I kept getting automotive info ..not motorcycle info..frustrating..”

Activation/ Cancellation Question:

  • “Cancel insurance”
  • “Policy renewal”
  • “Need to cancel my car insurance”

Staff Question:

  • “Customer service”
  • “Service provider”
  • “Unsatisfactory service”

Account Question:

  • “Can't logan into my account”
  • “My account”
  • “Claim cannot login to my account”

Return/ Replace Question:

  • “Need glass replacement on my vehicle”
  • “Need replacement GEICO insurance cards”
  • “Change address”

Cards Question:

  • “To have ID cards emailed to me”
  • “Id card”
  • “Add a card to my pharmacy”

Refund Question:

  • “Waiting on a refund”
  • “They owe me a refund.”
  • “Refund”

Shipping and Delivery Question:

  • “Tracking claim payment”
  • “To see if power of attorney arrived”
  • “Where is my claim check and home insurance refund”

Employment Question:

  • “Payoff of car”
  • “I get paid Friday that's why I was calling I know I know I said the 16th or the 8th I get paid Friday this Friday”
  • “Agents are not doing there jobs 14 days in row ask for a return call from guy and his supervisor ive requsted supervisor supervisor and nothing .”

Website/ Application Question:

  • “App”
  • “Says email not valid format on your site. Tryng to get auto insurance quote”

Other Question:

  • “Need info on a claim”
  • “Change vehicles”
  • “Because I need to”

About

GEICO Terms of Service
Sorry, www.geico.com couldn't find that ZIP code. Please try again. Helpful life insurance agents, who can assist The Customer in servicing The Client's policy, are just a phone call away. GEICO's' experienced agents can help The User of Website with any paperwork and to manage The Client's policy. Call GEICO if The Customer have any questions about this valuable coverage. GEICO's' licensed specialists will be happy to assist The User of Website GEICO has no control over their privacy practices and assumes no responsibility in connection with The Client's use of their website. Any information that The User of Website provide directly to them is subject to the privacy policy posted on their website. Actuaries keep GEICO profitable and financially stable by setting prices, assessing trends, and determining how much to hold in reserve to pay claims. Term used to refer to the other party's insurance company.
To read more: https://www.geico.com/information/insurance-terms/
GEICO Privacy Policy
Protecting The User's privacy is very important to GEICO GEICO want The User to understand how The Company protect The Client's privacy and when www.geico.com collect and use The Customer's information. This summary tells The Customer the basics of GEICO's' privacy commitment to The User of company serviceshow Website collect and use The Customer's information, how GEICO protect it, and who can see it. The Customer should read the entire privacy policy below for full details. The Company obtain personal information from The Customer directly, from The Customer's transactions with Website and from third parties such as state motor vehicle departments. The Company do not collect personally-identifying information from The User of Website when The User visit GEICO's' Web site or online services unless The Client of GEICO affirmatively provide it to www.geico.com Website do not allow third parties to collect personally-identifying information from The User's computer or mobile device when The User visit GEICO's' Web site or use Company's online services.
To read more: https://media.geico.com/legal/privacy_policy.htm
GEICO FAQ
To read more: https://www.geico.com/information/faq/
GEICO Pros and Cons

Pros: Price, Horribble, Less expensive than other insuances, Good at taking your money, How they used to treat customers

Cons: Customer service, Inability to resolve issues, Poor treatment of customers, Way they treat their customers, Customer servce

Related Companies

Berkshire Hathaway, Forest River, Clayton Homes, Nebraska Furniture Mart, Pampered Chef

Summary

The Government Employees Insurance Company or just GEICO is a large auto insurance company. It was founded by Leo Goodwin Sr. and Lilian Goodwin in 1936. Its headquarters is based in Chevy Chase, Maryland, United States. GEICO offers the following insurance products: Vehicle Insurance, Property Insurance, Business Insurance, and Additional Insurance (travel, life, umbrella). There are vehicle insurance policies for autos, motorcycles, RVs, boats, and ATVs. The company accepts claims online. Clients can also report incidents, catastrophe damages, glass damage or request a roadside assistance on the company official website. Customer service is provided by phone and by e-mail during normal business hours.

GEICO reviews and complaints

GEICO is ranked 165 out of 1212 in Insurance category

Area Served

USA, Other, Worldwide

Payment Methods

VISA

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