Contact GEICO Customer Service
GEICO Phone Numbers and Emails
Toll-Free Number:
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(800) 841-3000
Customer Service:
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(866) 760-4166Classic Car Insurance
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(866) 344-2527Classic Car Insurance (Assurant Customers)
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(866) 509-9444Commercial
GEICO Emails:
How to Contact Geico Customer Service?
Most Popular Number:
| Total calls: 19 363 | Issues resolved: 892 | Last call: Dec 7, 2024 |
GEICO Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GEICO Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GEICO is 8008413000. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as GEICO may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GEICO Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GEICO is 8008413000. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as GEICO may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call GEICO mainly because of product/ service, request for information, payments and charges.
30% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact GEICO is privacypolicy@geicomail.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
GEICO Website:
GEICO Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
2280 N Greenville Ave,
Richardson,
Texas 75082
300 Crosspoint Pkwy,
Getzville,
New York 14068
1345 Perimeter Pkwy,
Virginia Beach,
Virginia 23454
Mailing Addresses:
Privacy Administration
One GEICO Plaza
Washington, DC 20076
Attention Consumer Relations
750 Woodbury Road,
Woodbury, NY 11797
Fax:
GEICO Customer Service Reviews
My customer service was great got what I needed. Will recommend others to go with the provider. Great price for first time buyer
I cancelled and did not receive a refund. I couldn't make contact.
They said they issued a refund but they did not. I could not speak to the customer service line and the call kept disconnecting. I was on the phone for 2 hours. I am so mad I could scream.
This is terrible customer service and should not happen. I will never recommend Geico.
I DEMAND AN AUDIT AS TO WHY MY CAR INSURANCE IS SO HIGH!I am reaching out regarding my current policy and demanding an audit be completed on my account as it has been severely overpriced for the past five years! I genuinely believe something is incorrect or wrong in your system, or I'm being billed double the amount.
I have no tickets, no points, and no accidents; why have I been paying well over $350 a month for ONE vehicle? There were times when it was almost $600 a month! Could you PLEASE look into this for me, as I cannot continue to afford this outrageous amount, especially with NOTHING that would justify such a high rate. I've contacted Geico customer service numerous times, and they always attribute my high insurance to the rising cost of living while being extremely rude and unprofessional, even laughing at me on the phone.
Could someone please investigate this for me? I strongly believe I'm being double charged or something is severely wrong with my policy as I'm being charged well over 2k for a six-month policy WITH NO TICKETS, NO POINTS, AND NO ACCIDENTS!
I cannot afford this any longer, and I would greatly regret having to switch to another insurance. PLEASE, I am begging you!
The rate at which human intelligence is decreasing.
I am writing to express my extreme frustration and anger over the mishandling of my vehicle insurance policy by Geico. My vehicle is registered in Florida, and it is illegal to insure a vehicle in North Carolina while it is registered and has a lienholder in Florida.
Despite this, your agent knowingly insured my vehicle in North Carolina, causing a blatant violation of state laws and potentially putting me at risk.
Furthermore, I had no prior knowledge of how insurance regulations work and trusted your agent to guide me correctly. It appears the agent was in a hurry to get a commission, disregarding the legal requirements and my best interests.
The situation escalated further when I sought to resolve this issue by contacting your customer service. I was hung up on SIX TIMES, and the last agent I spoke with was incredibly difficult and unhelpful. This is not only unprofessional but entirely unacceptable.
Your company's gross negligence and appalling customer service have caused me significant distress and inconvenience.
I DEMAND that someone contact me IMMEDIATELY to rectify this situation.
I expect a full refund for the invalid insurance policy and any additional costs I may have incurred due to your company's incompetence.
I will be FIGHTING FOR MY REFUND and will take further action if necessary, including but not limited to filing complaints with regulatory authorities and seeking legal recourse.
I TRULY WISH THERE WAS 0 STARS. 1 IS TOO DAMN MUCH!
How Good is GEICO's Customer Service?
Summary of GEICO Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GEICO?
Product/ Service Question:
- “Car insurance”
- “Make a insurance”
- “New policy”
Payments and Charges Question:
- “Late payment”
- “Payment”
- “Need discount for my defensive driving certificate I fax off to you guys”
Request for Information Question:
- “To find out how much it would cost to add my 16 year old granddaughter to my auto policy”
- “Help with new informatiom”
- “To find out if I have covered”
Activation/ Cancellation Question:
- “Canceled insurance”
- “Cancele muy police”
- “Cancelar mi polisa”
Return/ Replace Question:
- “Replace a car”
- “Change coverage”
- “Change of address”
Account Question:
- “Locked out of car”
- “They were only supposed 2 take 500.00 dollars out my account. They took an extra $39”
- “Account”
Staff Question:
- “Customer service”
- “Costumer service”
- “To speak to customer service”
Cards Question:
- “Card”
- “New credit card info”
- “Card must be taken off for rescue ring charges”
Refund Question:
- “Refund”
- “I need my refund”
- “Have not Hello getting my auto refund on cancelation since July 7,24”
Shipping and Delivery Question:
- “I didn't get back all my money because I cancel my insurance”
- “Tracking claim”
- “Didn't get my extimate”
Website/ Application Question:
- “Web site”
- “App”
- “Follow up with my application for new car insurance”
Employment Question:
- “Trying to get pay off dollars in my bank account”
- “Remote job”
- “Need w2”
Other Question:
- “Auto glass”
- “Glass”
- “Hold my police for 3 months!”
Compare GEICO Customer Service To
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