Not resolved
Customer service

Customer tried to turn left at a stop light but could not get thru without running into the back of my car. Customer said he was at fault and would pay out of pocket.

I took a picture of his D.L. and Insurance card incase. Customer refused to pay after a few days. Contacted GEICO and after several weeks said they would not pay because we did not have a police report.

Also said the customer will not answer or return GEICO phone calls. Now I will have to sue the customer for all costs for rental car and time off work to get my car fixed as well as car repair to a 2015 Range Rover.

Product or Service Mentioned: Geico Auto Claim.

Reason of review: Poor customer service.

Monetary Loss: $2000.

I didn't like: Too long did not resolve the problem.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

you fell for the "i'll pay out of my own pocket(so my rate won't go up) scam"

prob was gonna pay w/income tax refund too!!!

San Antonio, Texas, United States #1310543

You call the police and your insurance ASAP after ANY accident. Get that at fault stuff recorded ASAP.


As a Geico customer, I would be offended if they DID pay. You gotta have some sort of proof.

I don't want my premium going up $5,000 a year because they are dishing out a bunch of money because customers are calling them up and saying, "Yeah, definitely their fault! I have no proof and no police report!

Doesn't matter though! Send me thousands of dollars!"

to offconsumerpissed #1305783

So pictures of the accident both cars damaged. Picture of the customer, DL and insurance card.

Left the seen of the accident. I think I have proof!

to Anonymous #1305900

You have proof of an accident, not whose fault it is.


Cut your losses. Don't waste your time and money suing the other driver.

It's just a he said-she said situ and without a police report the court is not going to rule in your favor. Even if they do, good luck collecting.

The driver will likely be a no show and be in the wind long before your case is ever heard. Next time get a police report.

You May Also Like