Manufacturer: Geico Category: Claims Clear all filters (51 of 51 reviews match)
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I am a long term Geico Car insurance customer. I had my first claim Friday and am extremely disappointed with your service. First, I needed a rental car since my car is not operable. They could not get me one until Monday (and that was after having to make a half dozen calls and spending an hour on the phone). Next the damaged car needed to be picked up. After about 45 minutes on the phone with Geico staff Saturday I was told I needed to call...
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I didn't like
  • Claims service
#933401
I filed a claim with geico and everything went well however, once it came time to get my payment for my car which was a total loss the issues begun. Its been over a month now and the issue has still not been resolved every time i call i get passed off from one department to another and no one seems to know how to solve my issue. Geico claims they already deposited the settlement in my account however thats not the case, the agents have spoken...
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Geico is so fake they don't care bout there coustmers, always going up monthly. I was in a car wreck in January of 2016, it wasnt my fault i was hit by another car. My vehicle was a total loss. Geico told me to go after the other party insurance which was a total loss, know help. So then i had to file on mine which i had to pay 1001 deductible out of my pocket to get money for my vehicle. Which they only gave me 2000 for a 2014 paid off 8000...
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Anonymous

Anonymous yu are stoopid dat is wy thay took advantege of u

#919292
As I currently had no auto insurance, my sales person got me a great monthly rate from Geiko. Had a small backup tap accident with a neighbor across the street. Couldnt reach a Geico claim.rep and was very upset. The other car had a repairable rear fender dent and teached his insurance Progressive and made the claim.against me, but he never saw me either. Geico dont care and he even made the damage worse whatever he did, and got a check for...
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2.3
#914753
A civil class action lawsuit against GEICO is long overdue. You better get a dash cam because when you get hit by a GEICO customer it doesn't matter what you do because GEICO LOVES CRIME. Even if the other driver assaults you with their vehicle and nearly kills you, doesn't matter it is your fault. Hit and run? Your fault. Other driver drunk? Your fault. Other driver speeding or breaking traffic laws? Your fault. And don't kid yourself if you...
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1.7
I liked
  • Nearly 20 years i was with them
I didn't like
  • Deceptive practices
  • Customer service competency
  • How i was treated for proving them wrong
#907777
Called Geico to get a referral number only to be informed that they would send us a form and then an inspector would come out and AFTER all this we could get it repaired. Our experience was embarrassing, demeaning, time consuming and left us feeling as we were being treated like a child. I am over 50 and never have dealt with this of course I never had Geico insurance. Definitely not the company for us. Paid for the repairs out of pocket. NOW...
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Anonymous

Anonymous If you expect to have your insurance pay for repairs, you should expect to abide by their processes. These glass repair people who sit in parking lots and locations they can s...

#906514
Had a really bad experience with geico auto damage estimator. He is very rude and he does not want to listen to me, I had an appointment for estimate on 08/15/2016, The guy who did the estimate his name is Kyle Hughes, and the estimate was done at calliber collision, alpha road , Dallas.. he checked the vehicle for couple of minutes, and didn't say anything to me and went and wrote a estimate, when I mentioned that the engine cover under the...
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1.5
#900971
I wanted to ask how the claims process works before filing a claim.No other car was involved, just skidded. Since I can't afford a new car I simply wanted to know, if they decide my car is not worth fixing and declare it totalled, can I still choose to have it fixed, out of pocket or with their totalled payment, and still be able to insure it. the agent refused to even answer in a basic way until I filed an actual report.They basically have this...
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Anonymous

Anonymous You're correct. Insurance companies want all the details of the accident first. And yes, it's so your rate can go up. Insurance is all about statistics and you're statisticall...

1.8
#900843

My car was towed to an auto dealer collision shop. We received a rental car right away and we were able to drive the 90 miles to our home. At the time we left the damaged car it was on a flatbed truck and we were not able to get anything out of the car. The important items were the garage door opener, $400+ in asthma medicine, my handicapped license plates and the electric lift for my wheelchair. The next day the Geico insurance adjuster...
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1.0
I didn't like
  • Insipid radio ads
#889275
Called geico, didn't even think damage worth filing a claim on. My car was fine and other car geico paid about $500. But..... Geico said since it happened at my own home, there would be no deductible so yes file the claim. Now.... Tripled my rates!!!! And lied now calling it a collision at my fault so I now have a collision on my record!!!! I fully expected to pay my deductible when I called them..... They said file claim, no deductible since...
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Anonymous

Anonymous You need an insurance agent who has been in business long enough to understand the consequences of not being trained in their profession. When dealing with a 1-800 number or o...

1.3
#887520