Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

I have been a happy Geico customer for many years. But now I'm very disappointed with the service.

On July 2017 I got a speeding ticket and I lost my "good driver"discount, which affect my 6 month payment by $50. Ok, It's understandable . I paid it. Then recently I got my next 6 month bill, which is up by $40, which is 30% up.

Ok, I called to Geico customer service to get explanations. And I talk to some strange agent with zero math skills , her name is De Janae C. She said that since I lost my "Good driver" discount, Geico will charge me every six month around the same 30% extra for 5 years. Ok, so its gonna be 3 times more in a 5 years ?

$ 4000 in a year for my old 2009 paid off car??? Then I asked her to email me the part of my policy which explain this situation. And she just emailed me reported claims on my policy....

Sorry De Janae C, I know that I just have 4 tickets for my 18 years of driving... I want you to explain me why Geico gonna add 30% on my bill every 6 month for 5 years???????

Product or Service Mentioned: Geico Auto Insurance.

Reason of review: Pricing issue.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I didn't like: Customer rep.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like