Geico customer service is non-existent.
My wife, who has Geico Insurance, was rear ended by a driver that reported having Geico Insurance.The other driver was listed on the police report as at fault in the accident.
Geico refused to file a claim on the at fault drivers policy stating "We are currently investigating a coverage issue under Reservation of Rights that may or may not affect your claim. We recommend you file your damages with your own insurance carrier until we complete our investigation". They essentially implied that the other driver did not have valid coverage, and insisted that we file a claim on our own Geico Policy. Then, for several days, they gave us no answers, would not return our calls, and refused to provide us with the paperwork we needed (a denial of insurance letter) to have the claim processed under our own uninsured motorists policy.
Without the denial of insurance letter, they would not authorize and arrange for us to get a rental car, so we had to borrow our son's car, even though a rental car should have been authorized under our uninsured motorists policy. Every time we called, there was some excuse regarding why they could not get the paperwork completed and authorize our rental car.
It was the most frustrating experience I have ever had.I would strongly discourage anyone from doing business with Geico.
Reason of review: Poor customer service.
I didn't like: Claim service, Uncaring, Extremely poor customer service.