Product: Geico Roadside Assistance Clear all filters (0 of 10 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

GEICO - Couldn't help me when needed

Geico roadside assistance should not even be allowed to be sold. When I called for assistance I was told they couldn't get a tow truck to come out & I would need to go find one myself & they would reimburse me in a few weeks. If I can't call them for help when needed then they're worthless. When I now had to call a few tow shops myself, it was no problem to get someone to come out. Thanks for nothing Geico. Back to AAA I go....
1.0
Details
Customer service
Reliability
Product
Geico Roadside Assistance
I didn't like
  • Could not help when i needed them
#1453371
Reply to reviews
Show

GEICO - Roadside-its the norm to wait 2 hours over quoted time

Not once but everytime I go to use their roadside assistance the provider quoted time is almost always 2 hours over the quoted time. With my being a single woman that leaves me stranded 4 to 5 hours every time I go to use their service.
2.8
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Geico Roadside Assistance
#1359954
Reply to reviews
They have lots of "surprises" on your towing coverage which is not disclosed up front. For instance, they will tow your vehicle to a single location per breakdown. This means if you opt to tow home, shop around for a mechanic then use your remaining roadside assistance...
Read more
2.5
Product
Geico Roadside Assistance
I liked
  • Ease of website use
I didn't like
  • Out to cheat me
  • Response when i need help
  • Everything to do with claims and roadside assistance
#1353633
Reply to reviews
My son in laws truck broke down at 1230am. He was on 95 North he called the road side assistance for a tow. They finally returned he's call and said they have no tow trucks available, told him to call 911. That was a fail as well. My daughter had to go at 115am over an...
Read more
1.1
Product
Geico Roadside Assistance
#1316120
Reply to reviews

I've been with Geico for well over 20 years, with road side assistance which I've paid for during that 20-year period. I called Geico at 9:30 this past Sunday July 15th for a tow, after providing the information Chris who I was working with leaves me a message a half...
Read more
1.0
Product
Geico Roadside Assistance
I didn't like
  • Customer servce
  • Very misleading
  • Ethical problem
#1306288
Reply to reviews
Another great example of paying to get ripped off. You will not get any service you pay for lately. There is a reason why they are cheaper than a “Good” Insurance. They save millions denying service for petty reasons. I have been a loyal customer since 2008. Means...
Read more
1.2
Product
Geico Roadside Assistance
#1278628
Reply to reviews
Show

GEICO - Would not send me a tow truck

GEICO - Would not send me a tow truck
I drove my truck. Front drivers wheel was stuck in a pot hole on sat Dec 2.i called geigo to use my road side service for a tow. They told me I didn't have a account with them. I have been with geigo for 8 yrs. After 20min on hold they finally found my account. I said please sent a tow truck. Nope they needed to make a report first. 10min later still on hold someone came by and pulled my truck out with a chain. Thanks alot for no help geico
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Geico Roadside Assistance
#1141948
Reply to reviews
Show

GEICO - GIECO’s HORRIBLE road side assistance

Had to wait for more than two and half hours in a parking lot on a very cold night for the service guy to come and jump my car battery. The customer reps were extremely incompetent and had absolutely no clue what to do next. I will definitely be changing insurance soon.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Geico Roadside Assistance
#1133283
Reply to reviews
I have been a Geico customer for more than 6 years - I am pretty much the model customer who has never made a claim and has always paid in full. I have paid for ERS for 6 years, and the first time I call to use the service, it was literally denied. I called at 9 PM -...
Read more
2.2
Product
Geico Roadside Assistance
I didn't like
  • Not getting even decent service
#968866
Reply to reviews
So i called geico for roadside assist and they told me A1 towing in NJ is on the way and will take 60 minutes to reach me. By the way this happened around 5:30 pm. i waited for 1 hr nothing and no one showed up i called them 4 times and and it was 8:00 pm already....
Read more
Anonymous
Anonymous

Same exact service from all the carrier's is what you will find. The insurance industry has gone to 3rd party resources for towing. They let towing companies bid for the job a...

Product
Geico Roadside Assistance
#871628
Reply to reviews