I've been a Geico customer for well over two years now. I was involved in a hit and run, went to get an estimate, and never received a check.
When I called to ask why two weeks later, they wanted the name of either the auto repair shop it was going to or the bank of my car loan. Didn't make sense to me, but after long arguments with them, I opted to find a place to trade it in. Finally I found one and cancelled the service, and get out of auto pay only to be billed for another month of service a week later. Turns out this clown didn't get me out of auto pay.
I called furious, and they offered to send me a check...in 30 days. Because the payment over drew my bank account, the payment went back (I wasn't aware of this). I called in to get a status, and made sure I was not enrolled in auto pay, and I found out they billed me YET AGAIN! This not only overdrew my account, but all the smaller transactions I had got me a whopping $175 over draft charge.
When I called in to talk to them about this, they offered to do a direct deposit back and cover the overdraft. However, the fee hadn't gone through and they couldn't do a refund until it was cleared. I called back today, and got a different story. They'd send me a check but would cover NONE of the overdraft.
When I got upset and told them it was unacceptable, they offered to let me speak to a manager...who would call me in 15 minutes.
It's been an hour with no phone call.
Don't go with Geico unless you want to get ripped off and told you're at fault for their mistakes. To *** with Geico.
Product or Service Mentioned: Geico Auto Insurance.
Monetary Loss: $329.