Most helpful review

Will raise your premiums constantly

I had Geico auto insurance for several years. I always paid on time if not early, and had not one claim with them. Throughout the years, they would raise my premium little by little, but it was usually only a couple of dollars, so I never really worried about it. This...
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#2137634

increasing every 6 months.................

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ID
#430948 Review #430948 is a subjective opinion of poster.
Service
Geico Auto Insurance

Poor customer service

called twice, the first representative stated she could not look my information up even though the second representative looked me up with my phone number. i called due to my policy was increased and i do intend to cancel this policy

User's recommendation: do your job.

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#3838669 Review #3838669 is a subjective opinion of poster.
Location
Fort Worth, Texas
New Reviewer

Bad customer service

1.0
Bad customer service Its been a real struggle and hard to get in contact with anyone from Customer Care down to the supervisors everyone has an excuse Ive been hung up on this has been a real bad experience with Geico and Im really looking forward to not continue in my service

User's recommendation: It’s been a real struggle and hard to get in contact with anyone from Customer Care down to the supervisors everyone has an excuse I’ve been hung up on this has been a real bad experience with Geico and I’m really looking forward to not continue in my service.

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#3835079 Review #3835079 is a subjective opinion of poster.
Location
Brooklyn, New York
Loss
$13000
Preferred solution
Conversation upon request when calls

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Verified Reviewer New Reviewer

Impossible To Contact GEICO re Claim

1.0
Impossible To Contact GEICO re Claim
Update by user Aug 05, 2022

After failing to contact a live agent at GEICO, I've now turned to PISSED Customer for help in resolving my claim. I'm trying to find a way to submit the contact information for the woman's shopping cart banged into the right side of my car.

Update by user Aug 04, 2022

Geico has changed or...

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1 comment
#2229844

This is still not working. I made it very clear that I need a way to report the woman whose shopping cart damaged my car. I want her insurance charged, not mine.

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ID
#3823351 Review #3823351 is a subjective opinion of poster.
Cons
  • Not getting even decent service
Loss
$250
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Need past payment history on 2013 Chevy Malibu emailed to nikitamundine07@***.com

3.6
I need this for personal reasons past payment history for the 2013 Chevy Malibu I've been trying to get this for 2 days now could you please get it to me as soon as possible my address is 2507 Pinnix Street unit A Greensboro NC 27405
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#3818010 Review #3818010 is a subjective opinion of poster.
Preferred solution
Past payment history on 2013 Chevy Malibu

Cancel the policy

3.4
Got a much better rate with Farmers. Same coverage for half the price. Got more coverage for still less than what I was paying.

User's recommendation: I used them for 9 years. Pricier than others.

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#3817909 Review #3817909 is a subjective opinion of poster.
Location
Tucson, Arizona

New bill increase

2.1
My monthly bill keeps increasing .. I am 61years old with a clean driving record. I see no reason for price increase. It has gone from 116.00 to 138.00 since February 2022. There is no reason for an increase given to me. I drive less than 10,000 miles per year. It did decrease 2.00. I am not impressed. I have been with Geico for 3 years. I will be looking for new insurance.
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#3812246 Review #3812246 is a subjective opinion of poster.
Location
Phoenix, Arizona

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Verified Reviewer New Reviewer

Renters insurance

1.0
I am simply trying to get a copy of my proof of renters insurance for the leasing office at the apartment complex I will be moving to. I signed up and made a payment on July 28th and have not been sent any documents. Please tell me, What is the hold up? Kind Regards, Angela Lazzarotto freedomfour4116@***.com (224) 933-****
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#3809396 Review #3809396 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
My documents for renters insurance

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Verified Reviewer New Reviewer

Never ever deal with Geico again .

I want to cancel my policy auto Bryan parsons 82 Eagle st. Madison Ohio 44057 i want my refunf sent to me in a check to my home address

User's recommendation: Don't deal with Geico.

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#3807882 Review #3807882 is a subjective opinion of poster.
Location
Mount Pleasant, Iowa

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Verified Reviewer New Reviewer

Refund check sent to my home address Bryan Parsons 82 Eagle st Madison ohio 44057

1.0
terrible customer service representative unacceptable service canceling policy on not 1 but 2 auto policies. Felt extremely disrespected. want to post about the horrible experience .stop trying to bossy and disrespectful customer service representative

User's recommendation: Don't Auto insurance with Geico.

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#3807866 Review #3807866 is a subjective opinion of poster.
Location
Mount Pleasant, Iowa
Preferred solution
Let the company propose a solution

Make payment

2.8
I had a real hard time getting someone on rhe ph.The website just gives you a runaround , the chat is pointless more runaround in circles. No real solutions . You say on website your there to help .. where...when i call i get a computer generated call person that makes me jump thru hoops to get thru to a real live person. I love Geico but do something about the runaround we have to do to get help
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#3807380 Review #3807380 is a subjective opinion of poster.
Location
Lathrop, California

Customer service

1.0
My homeowners policy was cancelled without notice from geico and moved to another company again Without notice from geico. After hunting for their phone number(not available on their website) and calling to question why I wasnt notified of the change I was told it must have been an oversight. The representative put me on hold while moving me to the platinum team. I was on hold for over 5 minutes and finally hung up. Needless to say I have cancelled my homeowners, auto, and boat policies. A top 10 in customer no service.

User's recommendation: Use a local agent whom you can call and talk to a live person.

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#3799782 Review #3799782 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Cons
  • Customer service competency
  • Customer service
Preferred solution
Nothing
New Reviewer

Talk to customer service

Did you receive the police report from May accident? It was in a grocery store parking lot. I have lost my copy. You have an old email address for me... I need to update my personal information... Please call me so I can rectify this ... I can't seem to change it online . I need to know if you received the police report
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#3781499 Review #3781499 is a subjective opinion of poster.
Location
Sarasota, Florida
Preferred solution
Let the company propose a solution

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Horrible customer service

1.0
I can't get any response to my texts or my messages in the app message center. The investigator and the claim rep have ghosted me. Nothing. No answers to questions. I got sick with COVID and couldn't meet with the investigator for ten days. Then husband was sick. Now, no one wants to do anything for me. They just ignore my messages and my car goes unrepaired. Worst company ever. I suppose the next step is getting a lawyer to get my car repaired. Totally ridiculous after insuring with them for 13 years.

User's recommendation: Go somewhere else and not GEICO.

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#3779006 Review #3779006 is a subjective opinion of poster.
Location
Irmo, South Carolina
Service
Geico Auto Claim
Cons
  • No help with getting my claim resolved

Previous insurance carrier declarations page

3.1
Im Not Pissed! Somehow I got connected with your Pissed section of the Co. Your acting like Biden! Pitiful!!!

User's recommendation: Don’t Bother!!

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#3769950 Review #3769950 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Previous insurance carrier declarations page

2.9
Im sorry but your prices in Florida suck! I liked Geico in Jersey the cost and service was great! Too bad you suck now. Its a shame!

User's recommendation: If you move to Florida, know you will probably change your insurance company!

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#3761850 Review #3761850 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Cons
  • More expensive

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