GEICO
GEICO Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GEICO has 1.9 star rating based on 604 reviews; consumers are mostly dissatisfied and 44% would recommend.
Positive Feedback
Some users cite low price, easy quotes, and occasional helpful representatives who resolve issues quickly.
Negative Feedback / Risk Areas
- Long hold times and impossible-to-reach customer service echo across GEICO reviews and GEICO customer complaints.
- Frequent billing disputes, unexpected rate increases, and delayed or missing refunds frustrate customers.
- Issues with claim handling, roadside assistance authorization, and website/usability problems were repeatedly reported.
Key Takeaways for Future Customers
- Expect competitive pricing but prepare for potential customer service hurdles when making payments, requesting refunds, or filing claims.
- Document quotes and communications; escalate persistently if billing or coverage changes occur.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GEICO has 1.9 star rating based on 604 reviews; consumers are mostly dissatisfied and 44% would recommend.
Positive Feedback
Some users cite low price, easy quotes, and occasional helpful representatives who resolve issues quickly.
Negative Feedback / Risk Areas
- Long hold times and impossible-to-reach customer service echo across GEICO reviews and GEICO customer complaints.
- Frequent billing disputes, unexpected rate increases, and delayed or missing refunds frustrate customers.
- Issues with claim handling, roadside assistance authorization, and website/usability problems were repeatedly reported.
Key Takeaways for Future Customers
- Expect competitive pricing but prepare for potential customer service hurdles when making payments, requesting refunds, or filing claims.
- Document quotes and communications; escalate persistently if billing or coverage changes occur.
Media from reviews
Danbury, Connecticut
Auto ins
Real bad they never pick up the phone. It was very important this phone call but I waited 1 hour and half but never was answer.
User's recommendation: Never get GEICO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Resolved: Reived email telling me my payment was due
Received notice that payment was due. The next day, I couldn't get on their website.
I finally got a robot asking me questions. I pressed the button for payment. An agent told me my auto policy was canceled. He then told me I needed to start a new policy.
He then put me on a recorded message that never let me start a new policy. I was on hold for an hour!
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oroville, California
Horrible, terrible, infuriating time wasting customer service
5.5 hours on the phone today. Endless voicemails with pushing buttons.
As soon as you push one, you are hooked to go nowhere. I wanted to cancel my policy. Simple as that. Their website is equally horrible.
About two hours there. Each login I had to change passwords despite hitting the save button. Two hours trying to find cancel. Nowhere to be found.
I'd rate them negative 10 if I could. Go to anyone else. Even if you try to phone an agent in another state, you get the same voicemail each time.
Total waste of time. No one has answered in 4 days of trying.
- Horrible waste of time with customer service
Preferred solution: From them, nothing but out of my mind for ever. and my policy refund. I tried going to my bank who answers the phone to stop payment.
User's recommendation: go anywhere else. I got a better policy for 15% less with better coverage and they answer the phone!!! Id reccomend, but they this would look like a fake review for the other guys.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAttempting to Scam me with undisclosed rate increase
I am filing a complaint regarding an undisclosed price increase on my auto insurance. I was sent a payment schedule on Oct 23, 2025 when I asked to make monthly payments and each payment was roughly 80-85 dollars.
I went online to update my payment method on Friday December 5th, 2025 and upon viewing my payment schedule saw that GEICO had without warning starting January 2026 decided to raise my monthly payment anywhere from 11 to 20 dollars per payment.
When I asked them about this they very nonchalantly said - oh that was a mistake even though they took the last 2 payments as they were listed on the paper payment schedule I received by mail. I asked them to honor the original payment schedule and the agent refused even though I have no tickets, accidents or incidents or any justification on GEICO's part to all of a sudden try to charge me more and say nothing about it as if I wouldn't notice.
User's recommendation: Find another Honest Auto Insurance Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwice now they have charged me for insurance when I did not ask to renew
Don't get a policy with them. When it expires they will refill you without your permission then turn you in to collections
When the policy expired, like I wanted it to, as I was not driving the vehicle, they have charged me to renew when I did not ask to be, and then turned it into collections. Bunch of ***
- Easy to get
- Too expensive and they renew the policy without your consent
Preferred solution: Apology
User's recommendation: Tell them to screw off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atkins, Arkansas
Fraud open a policy in my friend name
no, they did not respond to any of my attempts.
I called Geico because I have insurance in past for my vehicle Acura , I ask the agent a new quote for my other vehicle and provided the new garage address so she can easily give me a quote but what that F B. Without my knowledgeShe started the policy I discontinue the call by saying I will think and get back to you but she miss use my information with Geico.
This is so big fraud. I never authorize her for the policy.
I want this agent to be reported and really write up so she wont miss you. Any customer information for her benefit?
- Stop misleading customers information for your own benefit
- Change your staff who steal the information of the customer
Preferred solution: Apology
User's recommendation: I will never ever recommend this company as the agent is misleading your information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGEICO Refuses to Honor Quoted Rate, Raises My Premium 26% in Six Months
On September 26, 2025, a GEICO representative quoted me $2,048.78 for my auto insurance renewal with $500,000/$500,000 liability limits, plus a $60 driving class discount once all drivers completed the course. This is the quote I expect GEICO to honor.
Instead:
GEICO has refused to honor that quote, leaving my policy at lower liability limits.
My premium has been raised 26% over the last six months, without explanation, even though no such increase was approved in New Jersey.
Calls and emails to GEICOs executives, including CEO Todd Combs, have gone unanswered (last unanswered email: 10/1/25).
When I called again on October 1, 2025, I was told underwriting rejected restoring my prior liability limits limits I previously carried with GEICO.
There was no reasonable basis for denial.
Incorrect limits now inflate my umbrella coverage, adding further costs.
I have documented all calls and emails. I also asked GEICO to review the September 26 call recording to confirm the quoted rate.
Despite being directed by GEICOs social media team to chat online for help, and speaking with a polite representative who acknowledged my issue, no one ever followed up.
My Demands:
Honor the $2,048.78 renewal quote plus the $60 discount after course completion.
Restore my $500,000/$500,000 bodily injury liability limits and correct my umbrella coverage.
Provide a written explanation for the 26% premium increase in New Jersey.
As both a long-term GEICO customer and a Berkshire Hathaway shareholder, I believe Warren Buffett would not be pleased to see GEICO treating policyholders this way.
I have also notified the New Jersey Department of Banking & Insurance (DOBI) and have shared my story with local and national media already covering GEICOs steep rate hikes.
This situation demands immediate resolution before my policy renewal on October 20, 2025.
- Price when they honor it
- Arrogant- low consumer rating
Preferred solution: Price reduction
User's recommendation: Don't believe your policy quoted until in writing
Eureka, California
I need authorization for tow truck driver to tow my car. Have been trying for two hours. I AM GOING TO DROP GEICO.
I need to have car towed to repair shop. It is disabled but not because of an accident.
Tow driver needs authorization from Geico but impossible because "roadside assistance" indicates an accident.
After TWO HOURS and going around in circles, I have to abandon efforts to have it towed today, SO WILL HAVE TO RESCHEDULE REPAIR APPT. FOR ANOTHER DAY.
User's recommendation: DON'T EVEN THINK ABOUT GETTING GEICO!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDishonest and Unreliable Company
Avoid GEICO as much as possible. They are focus on take as much money as they can even inventing debts internally and will not act in good faith if you have a claim for a coverage. BE AWARE.
By experience as client, Geico is not a company that can be trusted.
All workers are dismissive, liers and don't have any limit to invent profits for the company even affecting clients.
You can not believe or trust anything they say and if you do it be prepare to discover later you were deceived.
User's recommendation: Do Not trust anything they say
Clovis, California
Breakdown on my policy
I never talked to anyone, and I never got the breakdown of my policy. See, they want me to write 100 characters before I can go to the next screen.
User's recommendation: Don’t make the mistake of calling Geico
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wondering if I will receive my refund.
Hello to all if any of you reading my encounter with Geico renters insurance and companion policy with Homesite earthquake insurance. I have successfully cancelled and been refunded from both company's thanks to pissedconsumer.com the online watchdog!
for all of us who shop and conduct their business online. My advice, if you choose to be insured with an out of area insurance company make sure you create an online account so you are totally in control.
Company fixed the issue and I have been provided with full refund. I just received my refund I vented here from GEICO renters insurance. Thanks again for providing the public with America's great consumers website, www.pissedconsumer.com.
On 01-11-25 I paid them $34.20 On 02-10-25 I phoned them asking to cancel my policy and was told I would receive a refund in the amount of $21.22 back to the credit card and that it would reflect no later than 02-27-25 and it has not. I did all this over the phone with their staff which may be partially a mistake.
I should have started the policy and cancel from their website. I have since found a local insurance agency for my renter's insurance needs.
- Offering renters insurance
- No local office
Preferred solution: Full refund
User's recommendation: Consider local insurance company's or starting from their website.
For two days in a row I sat on customer service 1-800 number for 3 hours never got holding nobody I just got off again third day 3 hours and 6 minutes never got in touch with nobody what's going on
3 days in a row set for 3 hours and couldn't get nobody on the phone never in My Life by Long waiting on customer service customer service has no service what happened to customer service people used to take pride in customer service I guess Geico doesn't I hope in the future they do cuz there were people who are not computer literate who cannot operate a computer older people like me that would appreciate speaking to a person
User's recommendation: Have somebody answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever answer
I have held for over 1 hour and 39 minutes. I cant believe a company that can say how good they are dont answer the phone to assist customers.
I am going to consider talking to other companies. Ive been a customer for years but this is a lot of bull.
Todd A Combs president, you dont know how to do customer service.
I guess all you care about is money. I hope you have a bad day and spend 3 hours trying to get help.
Otto H
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIdentity Theft
I had been with GEICO for years, over 3, when I started noticing that my policy premium was not being processed in a timely manner. I contacted customer support monthly for over 6 months when this happened, and they would not give me a reason why they were unable to resolve my issue. The last straw was when I traded my car and my account was hacked by an employee, and money was taken repeatedly after canceling the policy.
- Identity theft
Preferred solution: Stop contacting me about a bal that I tried to pay and it was not handled correctly.
Policy
The persons tried to help was giving me confusing replies. The person doesn't know all information to perform her job and said she needs to review information and I was on hold for a while.
User's recommendation: Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTop representative
The rep was a great worker had patience with me understood what I needed and got to the the point. The representative was a good worker he went up above and beyond to satisfy me and I would love to deal with him again I believe his name is Steve I'm going to call him top cat top representative for Geico
About
, , , ,
The Government Employees Insurance Company or just GEICO is a large auto insurance company. It was founded by Leo Goodwin Sr. and Lilian Goodwin in 1936. Its headquarters is based in Chevy Chase, Maryland, United States. GEICO offers the following insurance products: Vehicle Insurance, Property Insurance, Business Insurance, and Additional Insurance (travel, life, umbrella). There are vehicle insurance policies for autos, motorcycles, RVs, boats, and ATVs. The company accepts claims online. Clients can also report incidents, catastrophe damages, glass damage or request a roadside assistance on the company official website. Customer service is provided by phone and by e-mail during normal business hours.
GEICO is ranked 177 out of 2296 in Insurance category
USA, Other, Worldwide
Brands Related to GEICO
Forest River
“We purchased a brand-new 2024 Forest River Salem Cruise Lite 28VBXL Platinum on August 2, 2024, and it...“
Clayton Homes
“My 4 year old home has at least one broken rafter. They knew this and wouldn't do anything about it....“
Duracell
“16pk-aa-not opened, 4 batteries leaked. The package reads '10 year warranty' and is dated 2018,...“
Nebraska Furniture Mart
“I waited two months only for the dates to end up getting pushed back even more. Went shopping for it in...“
Companies Similar to GEICO
Progressive Insurance
“Well I consider myself an honest guy,so here it goes,I put a claim in to progressive insurance and it...“
State Farm Insurance
“My car/auto/rental insurance, in which I had full coverage (liability), refused to cover bills or 'build...“
Allstate
“I have replacement cost Homeowner coverage. My Roof received extreme wind damage, resulting in a total...“
Liberty Mutual Insurance
“I have filed a claim with Liberty and have had SEVEN MONTHS of unreasonable delays, denials and...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
If they are really price gouging then you should have no trouble finding coverage elsewhere at your desired price point.
It is just not what I expected from GEICO. Chairman Warren Buffett seems like a very ethical businessman. I didn't expect to see things run this way at GEICO.