
GEICO
GEICO Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GEICO has 1.9 star rating based on 1107 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend GEICO to a friend or colleague.
- Rating Distribution
Pros: Price, Horribble, Good at taking your money.
Cons: Customer service, Inability to resolve issues, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GEICO has 1.9 star rating based on 1107 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend GEICO to a friend or colleague.
- Rating Distribution
Pros: Price, Horribble, Good at taking your money.
Cons: Customer service, Inability to resolve issues, Horrible customer service.60% of users think that GEICO should improve its Customer Service.
67% of users say that they won't use GEICO in the future for similar services or products.Recent recommendations regarding this business are as follows: "Geico will not uphold their fiduciary duty to you as a consumer. Geico will not protect your privacy. Geico will falsly report your info to the consumer reporting agencies and do absolutely zero follow through on any tips of fraud claim you make. Please stick with a carrier who follows federally mandated regulations. They will ruin your life then give you an attitude when you ask for help.", "Fight every single violation and check driving record periodically.", "No I will not give recon recommendation for this company", "Go Elsewhere. Agent I spoke with was rude. North Port FL", "NOT NO, BUT *** NO!".
Most users ask GEICO for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews












































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized driver added to policy, false documentation, coerced waiver, and refusal to reverse charges.
Geico is the worst experience I've had with an insurance company. They added my daughter to my auto policy without my authorization, then sent me an email saying, 'Thanks for reaching out, your daughter has been added to your policy.' That is completely false; I never made any such request.
Shortly after, they sent me an unexpected bill for $536.11. When I called customer service to dispute the charge, I was pressured into signing a driver exclusion waiver with the understanding that it would remove her from the policy and reverse the charge. I signed the waiver as instructed, but Geico refused to issue a refund. When I asked to escalate the situation or speak with a supervisor, I was given the runaround.
They refused to provide me with a direct email address or contact for anyone who could help resolve the issue. At this point, I've been charged over $500 for a policy change I never authorized, misled by customer service, and denied any meaningful path to escalate or resolve my complaint.
- Cheap in general
- Lie and they try and they do cheat people out of money
- Fraud
- Customer service competency
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrivacy and FCRA violations
My ex-husband had a policy that had me as named insured and then later coinsured without my consent, where he and his side chicks were drivers. I called and disputed having anything to do with this policy as he was my abuser.
I started sending them the court orders and legal documents showing our legal separation, as well as he and I were both under an order of protection. I'd call and Geico would swear that I was removed and that their claims would not affect me. After my divorce trial, I got a policy (that I consented to having) bound in my name (through Alpha, later Progressive) where my rates were more than double what they should have been due to Geico's negligence to take my claims of fraud seriously, continued to wrongfully report me as being linked to that fraudulent policy. I've disputed it through Nexus Lexus, I've made reports to the Alabama Dept of Insurance, the FTC, the SEC, and the Attorney General.
I've made reports with IdentityTheft.gov and spent over 100 hours on the phone trying to get Geico to make a simple account change. Due to their neglect and improper reporting of my private information, not only was my consumer report showing me linked to my abuser and his paramour drivers, my rates reflected it with any carrier I went to. I had no choice but to pay it because I need a tag to drive. Another amazing bonus was when I got my new car, my new policy, and moved, thinking he would not recognize the vehicle and I'd be okay.
Nope - he had access to my VIN, vehicle make, model, and garaging location, putting me in severe danger. Alysha Tucker from the Office of the President responded to the ALDOI and has been absolutely incompetent herself. Now, although they claim they have finally, 2 years later, removed me from my abusive ex-husband's fraudulent policy, I'm still being rated incorrectly. Geico feels they are not responsible for the over-inflated premiums I had to pay to other carriers, but I was only rated incorrectly higher because they continued to falsely report my consumer information.
I loved having my ex and his girlfriends be able to find me just as much as I'd assume they'd love knowing I too can see their very private information on my consumer report.
The other carrier can only rate me based on the report provided. When false information is being mishandled and wrongfully shared, I feel that the people wrongfully reporting the information should be responsible for reimbursing me for the 15 months I paid overages.
- Anyone can get a policy in your name w ease
- Will fail to uphold their fiduciary duty to you as a consumer
Preferred solution: Full refund
User's recommendation: Geico will not uphold their fiduciary duty to you as a consumer. Geico will not protect your privacy. Geico will falsly report your info to the consumer reporting agencies and do absolutely zero follow through on any tips of fraud claim you make. Please stick with a carrier who follows federally mandated regulations. They will ruin your life then give you an attitude when you ask for help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wondering if I will receive my refund.
Hello to all if any of you reading my encounter with Geico renters insurance and companion policy with Homesite earthquake insurance. I have successfully cancelled and been refunded from both company's thanks to pissedconsumer.com the online watchdog!
for all of us who shop and conduct their business online. My advice, if you choose to be insured with an out of area insurance company make sure you create an online account so you are totally in control.
Company fixed the issue and I have been provided with full refund. I just received my refund I vented here from GEICO renters insurance. Thanks again for providing the public with America's great consumers website, www.pissedconsumer.com.
On 01-11-25 I paid them $34.20 On 02-10-25 I phoned them asking to cancel my policy and was told I would receive a refund in the amount of $21.22 back to the credit card and that it would reflect no later than 02-27-25 and it has not. I did all this over the phone with their staff which may be partially a mistake.
I should have started the policy and cancel from their website. I have since found a local insurance agency for my renter's insurance needs.
- Offering renters insurance
- No local office
Preferred solution: Full refund
User's recommendation: Consider local insurance company's or starting from their website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complain
I am 44 years old and have been working since I was 14 years old. I have 9 children who have never received government assistance.
I bought a brand new car because a few years ago I was hit from behind by someone going 75 mph while I was going 14 and I was afraid to be on the road after that. So, I went and bought a bigger car in order to feel safe. Well, I took it back to the dealer because it was pulling to the right. I went back and forth with the dealership for a week and a half about them claiming there was no issue, while I was begging them to check more thoroughly.
I was treated horribly. I was given a written receipt informing me that multiple mechanics had driven it and asserted there was nothing wrong. Then, while I was working and a coworker was driving, something broke under the hood. The steering and brakes stopped working, we were pulled to the right, ended up on two wheels, and got hit again on the passenger side (the right) again and again.
Long story short, the car was totaled on the passenger side only, it was untouched on the driver side. As a result, Geico took my claim. They were paying my lost wages, medical bills, and loss wages for a few months, until I got doctors notes stating I could return to work. However, then my premium was canceled because I supposedly had a bad driving record due to that accident, even though I was not the driver, but the passenger.
When I corrected the representative, she stuttered and said that she would call me back. After several days and left messages, I received no response. This situation also negatively affected my 25-year-old hard-working son. They set my family back to the position we were in before they took my claim.
I wish I knew that them accepting my claim would cause such upset, because I would not have allowed myself to upset them and face such torment and hassle alongside my child a year later.
They also waited to cancel my policy until after I had paid them $500, then a week later $580. The next day, they canceled my insurance: angry.
- Everything to do with claims and roadside assistance
Preferred solution: Apology
User's recommendation: Don’t let insurance take your claim because it will end up costing you in the end. They later offered me a 1299.00 down payment and 8-$900 a month payments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Geico, cheating its customers.
Terrible, and your website doesn't even work. It won't let me put my last name in. I'm so disgusted by the scams of geico, and there stubbornness, and just stealing my money unbelievable
Yes, return my last 6 months of car. Insurance, since I was insured through State Farm in and you have the decoration from State Farm sent to you early June. And you're refusing to give me the full last six months of insurance pay to you by automatic payment from my checking account which I did not discover until recently
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Impossible to reach anyone in customer service.
Company fixed the issue and I have been provided with apology. Got through to customer service
Eventually we agreed on a price and after the agent was rude with me. I still went it. Then 2 hours later I reconsidered and cancelled the policy. I left a voice mail for the agent the same date.
I wrote the company and cancelled the policy. I spoke with 2 other agents live and explained i did not need coverage and went with another provider.
Now Im billed for $20.89 claiming i had coverage for 6 days from 3/25/25- 3/31/25. I did not even purchase said vehicle until 4-2-25.
My bill gave me a number to call and all i got was bots. Impossible to deal with anyone.
Long wait time and been on hold for 28 minutes. They are happy to sell you a policy but Customer Service Stinks
User's recommendation: Go Elsewhere. Agent I spoke with was rude. North Port FL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Auto insurance about to be cancelled
Shop around check lexisnexis report. Same accident on report in duplicate being charged double.
Insurance quotes 12,000 a year it's insane.. check driving record .
Oh and let's not forget insurance companies have their own point system even when dmv points no longer count. All outrageous....
Informed me that my insurance would not be renewed. Why, you ask?
Suspension during COVID for not getting an eye test. Then I got a ticket for driving with a suspended license. As if I was notified. As soon as I was informed my license was suspended, I went to DMV and took the eye test.
Did DMV remove it? Nope. Losers, the whole bunch of them. One worse than the next.
In my opinion, no one does their job anymore. Too busy bsing on cell phones.
Then you get stuck trying to fix the problem... useless.
User's recommendation: Fight every single violation and check driving record periodically.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnethical
with us on 2/14. Is this the right chat to review?
Shelby K 8:29:10 AM
I tried to explain to you guys that the status of my license that you saw November 3 was an error caused by an erroneous abstract sent to the DMV
Victoria 8:29:15 AM
By the court
Victoria 8:29:29 AM
I now have a court order granting my motion regarding that incorrect abstract that caused the message that you saw which then eventually caused you to cancel my policy
Victoria 8:30:23 AM
I need to have you reinstate my policy from the date of cancellation up until at least February 14 because this was an error
Victoria 8:30:52 AM
I would like to get a quote for the renewal of my policy, which I never got because you non-renewed
Victoria 8:31:17 AM
I'm so sorry this happened and due to the inconvenience.
Give me just a few moments to review your policy and start working on getting this quote worked up for you.
Shelby K 8:32:41 AM
Where can I send you the copy of the motion that was granted by the court just this morning I have a screenshot
Victoria 8:33:26 AM
Shelby K requested a file from Victoria 8:34:39 AM
You can send this to me via chat.
Shelby K 8:34:45 AM
Victoria sent a file 8:35:30 AM
The quote I need is on a different car as I purchased another xar
Victoria 8:37:19 AM
car
Victoria 8:37:26 AM
2010 Toyota Camry
Victoria 8:38:13 AM
Thank you for sending this! I have added this to your policy files, and we still do need an abstract of your driving history or copy of your motor vehicle report to quote reissuing the policy for you. Do you have a copy of this right now?
Shelby K 8:38:59 AM
I think youre missing the entire point
Victoria 8:41:25 AM
This order reverses the entry in the DMV system that showed my license as suspended
Victoria 8:41:44 AM
It is a retroactive order
Victoria 8:41:52 AM
Meaning that my license was never suspended or should have never been suspended, and that was the error. Therefore, it reverses any actual suspension that occurred.
Victoria 8:42:12 AM
Which means that my policy shouldve never lapsed or been not renewed
Victoria 8:42:58 AM
I understand, however our Underwriting Department still requires a copy of your motor vehicle report or abstract of your driving history to re-activate your policy.
If there was something else that could be provided in replace of this, I would absolutely suggest this for you. But, without this document we cannot reactivate the policy.
Shelby K 8:43:08 AM
Youre missing the point its not an activation.
It is aYoure missing the point its not every activation. It is a complete reinstatement
Victoria 8:43:49 AM
That is the point is that there was an error made by the court on my DMV file which then caused the action that you took which you shouldve never had to take because there shouldve not been a suspension
Victoria 8:44:29 AM
What needs to happen is a reversal of everything because this was an error not anything that I caused or did
Victoria 8:44:57 AM Victoria 9:09:05 AM
- Unethical
Preferred solution: Reinstatement of my policy. Reversal of non renewal
User's recommendation: Stay away
Payment billing
You see my payment is due on the 12th right now for tomorrow and I dont have the money to give you a new policy because this one is gonna cancel and they cannot push it until one day later when I do get paid
User's recommendation: No I will not give recon recommendation for this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMislead on car insurance
I have been removed from the automatic payment system, and no one is willing to investigate the cause of the fluctuations in my policy payment. I have spoken with multiple representatives, but they have been unable to provide an explanation or resolve the issue.
I am being asked to pay an amount without understanding why it keeps changing.
I have requested that the recordings be investigated, but nothing has been done. Additionally, I was on a non-insurance policy, and I was informed by a manager at GEICO that my billing was also incorrect.
- Good coverage
- Disrespectful staff
- Unexplained change
- Monthly billing
Preferred solution: I would like to understand the reason behind the significant change in my billing and why my attempts to explain the situation were not acknowledged or addressed.
User's recommendation: Thumbs down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Geico sucks
4 months after my last renewal, dated 7-26-2024 at 11:15am, (This email confirms your payment of $547.07 on 07/26/2024 from your checking account ending in 5813. Confirmation #328707), the fix was on. Geico sent me 5 emails on 1-14-2025, 2 more on 1-17-2025, and 1 email on 1-18-2025.
On 1-14-2025, at 9:09am, I was prompted by email, to (Incomplete: You haven't verified your Auto account yet!) by choosing to pay for "uninsured" motorists' coverage. Florida law requires proof of insurance from every driver in the state; why would I have to pay for someone who is uninsured?
Since it was impossible to connect with a live agent, I was forced to make an uninformed selection after trying for 3 days to talk to a human agent. Immediately, Geico tried to charge me an extra $247+ on renewal, which dwindled to $72+ after another choice. More adjustments were needed on my policy.
Then, on 01-17-2025, at 5:19pm, greedy Geico screwed me out of $26.88 (confirmation# 53F676.) My understanding as a Geico customer is simple: I pay my bill in full, leave me the *** alone.
Shockingly, on 1-18-2025, at 11:01am, (after the $26.88 rip-off,) another dimwitted Geico email advised me (Congratulations! You've got the Paid in Full discount on your policy because you chose to pay your entire policy in full. We noticed that a partial payment has been made on your policy.) There was no partial payment made, Geico stole $26.88 which I was forced to pay. How could that be a partial payment when my next payment would be on February 21st, 2025? That's if anyone knew what they were doing at Geico.
So, today, as I look at your renewal notice, I smile and tell myself "Never again."
User's recommendation: Almost any other insurance company is better than Geico.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Don't like being threatened
Instead of auto deduct my final bill like they did the previous months , they threatened to turn it over to collections. $22.00 really!
User's recommendation: Watch your money
NO CUSTOMER SERVICE
I called to delete my RV from my auto policy. Yet to speak to a human!
After calling 4 different numbers, I get transferred to the same automatic voice, which takes information, and then am put on HOLD! This is ridiculous, terrible, and aggravating service. Essentially, NO SERVICE!!
I am contemplating CANCELLATION of all my vehicle policies!
The so called "Customer Service" is abhorrent!!! I am MAD!!!
User's recommendation: NOT NO, BUT *** NO!
Insurance Expert Talks
The price for insurance is great & the customer service is excellent!
My auto pay was rejected & I didnt understand why. But my credit card was compromised & I forgot to update you with the new one.
User's recommendation: Highly recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund due not yet received
Paid policy out of pocket until Mtg Co released escrow funds to GEICObeen waiting for refund CB of my out of pocket payment to keep policy active.
Horrible experience
Stay away. Signed all the papers I was asked to sign when I signed up for the insurance.
A month later with no warning or communication something is missing they said there was a document missing and because of that they added an extra insurance charge that I specifically declined and charged me $681 additional for a month when my 6 month policy was only 2k that I paid in advance. I called them and all I got was I am sorry this is our policy and I know we didnt send you a notice or call you that we still needed one more signature.. in the process of trying to dispute this then they increased my insurance another $85 a month with in a month of signing up. How does that happen and I had a binding quote?
I left them and went back to progressive which is a great company to have. Geico still charged me the fees and for the one month I was with them they charged me $1,300. I have a perfect driving record and great credit. Stay away!
They are unorganized and unprofessional once you try to escalate.
The original sales people were terrific but I feel they are not trained appropriately. This company ,any years ago was good but now they are just money hungry.
User's recommendation: Stay away
About
, , , ,
The Government Employees Insurance Company or just GEICO is a large auto insurance company. It was founded by Leo Goodwin Sr. and Lilian Goodwin in 1936. Its headquarters is based in Chevy Chase, Maryland, United States. GEICO offers the following insurance products: Vehicle Insurance, Property Insurance, Business Insurance, and Additional Insurance (travel, life, umbrella). There are vehicle insurance policies for autos, motorcycles, RVs, boats, and ATVs. The company accepts claims online. Clients can also report incidents, catastrophe damages, glass damage or request a roadside assistance on the company official website. Customer service is provided by phone and by e-mail during normal business hours.

GEICO is ranked 200 out of 2236 in Insurance category
USA, Other, Worldwide
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Finding an attorney is very easy. You need a one hour consultation and a very well thought out list of questions.
Everything that needs to be done after can be done by you. As someone else mentioned, your name if/on any auto loan or registration and date your license address changed is critical. A legal separation doesn’t change current loans/registration or your license address.
You also need the lawyer to explain why Geico (or any auto insurance) is only required to have your best interests at hand and is NOT considered a fiduciary. Good luck
Finding an attorney hasn’t been easy. I’ve been looking. Thanks
So why are you here, IF you think you're right, hire an attorney.
I have no idea of your particulars from your post. I do know that all three of these things have to be true for you to be disengaged from him and anything auto-related.
Your name cannot be on any loan for any car with Geico insurance. Your name cannot be on any state registration for any car with Geico insurance.
Your driver’s license cannot reflect the address where a Geico policy is in effect. If and when all three of these thing became true is when you can be removed from the policy.