GEICO Reviews

Show reviews that mention
insurance car claim policy customer accident service auto money customer service
Showing 468 of 1377 reviews Clear filter
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Geico discriminants against older drivers.

Have been with Geico car insurance for 45 years. Had a perfect driving record, no claims no violations, low mirage, good credit etc. They started raising my premiums because of my age. When the premium was twice that of every other insurance company, I moved to another company which gave me the same coverage for half the price. I regret not having done that 45 years ago. I have organized a boycott of the company and hope that enough people will join so that we can close their car insurance department and move their business to other honest companies. price price at half their puice

User's recommendation: Do not use this company. Join our boycott.

View full review
ID
#2660435 Review #2660435 is a subjective opinion of poster.
Cons
  • Unjustified rate increases
  • Prices charged were out of this world by all me
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dissatified

-Tried to set up account to access my policy online, -online sign up-repeatedly ask for same info and goes in circle, -called Geico on 7/4, given run around, never reached correct department/person -virtual chat even worse- is this with software or actual person present- responses were rubbish -wasted so much of my time !!!!

User's recommendation: try other companies.

View full review
ID
#2658918 Review #2658918 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Called profane names by adjuster.rude,arrogant.

dropd car of at auto shop claim 052922****101037.hour later get call from adjuster saying he doesnt belive shop dent on left .asked me where i got it i told him must have come from accident.asked me 4 more times where it came from.i said what the *** do you want me to say, he said didnt have to take *** from some ashole.he was pulling pulling

User's recommendation: an insurance co that doesnt interegate.and doesnt belittle.

View full review
ID
#2612492 Review #2612492 is a subjective opinion of poster.
Service
Geico Customer Care
Pros
  • Affordable insurance
Cons
  • Poor service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Geico
Geico
Geico
Geico
Geico
Geico
Update by user Jun 15, 2021

The accident happened at 8:29 pm on Wednesday, June 9th. I finally started getting calls on Tuesday June 15th. I am so glad that I am still not stranded!

Original review updated by user Jun 15, 2021
Driving through the middle of Montana brought about feelings of being in the Scottish Highland. The vibrant green...
View full review
View full review
ID
#2611697 Review #2611697 is a subjective opinion of poster.
Service
Geico Auto Claim
Pros
  • Initial low quote
Cons
  • Inability to resolve issues
  • Dishonest in their business dealings
Loss
$1117
Preferred solution
reimbursement for flight fix car get my dogs back!!!!!!!!
New Reviewer

*** claims service

Was rear ended on Thursday, taken to hospital, today is Wednesday no rental, car still not looked at. I am going to loose my job if I dont get a car soon to go to work. Their service is horrible . The adds say claims paid in 48 hours that is not true.
View full review
ID
#2598815 Review #2598815 is a subjective opinion of poster.
Cons
  • Run around and misleading from claims
  • Run around and misleading from agents
Preferred solution
Deliver product or service ordered

Jump my car

I am pissed at PissedWtf I have a stroke for 25+ years I could not get it the first time I think the name is right on and I HOPE you change it BECAUSE if you do not I am going to change my GEICO (21+ years) to some other insurance company

User's recommendation: Horrible.

View full review
ID
#2598051 Review #2598051 is a subjective opinion of poster.
Location
San Rafael, California
New Reviewer

NO CUSTOMER SERVICE REP WILL TELL U THE SAME THING.THEY DO NOT HONOR WHAT THEY TELL YOU

DRIVER DEFENSE COURSE WAS SUPPOSED TO GET U A CREDIT OF $45.50 OR. $45.10 OR $61. AND CHANGE. NONE OF THOSE ARE CORRECT SO NOBODY KNOWS THE CORRECT AMOUNT

User's recommendation: GO SOME WHERE ELSE.

View full review
ID
#2588366 Review #2588366 is a subjective opinion of poster.
Service
Geico Auto Insurance
Pros
  • That it was cheap
Cons
  • Nor reliable on info
  • Tons
Loss
$2
Preferred solution
Deliver product or service ordered
New Reviewer

HORRIBLE CUSTOMER SERVICE

GEICO - HORRIBLE CUSTOMER SERVICE
I have never had an issue with Geico but thats because I had never had to submit a claim until today. I got a chip on my windshield, so before going home I stopped to get it repaired. The guy there asked me what insurance I had and when I replied Geico he said its going to take a while. Wow. He wasnt kidding. He called the claims department and was on hold for about an hour. I gave them my information and then they told me that sometimes they have to send an inspector. They said it was random. Here I am 5 hours later still waiting to get my $40 repair approved. Yes it would have just been easier to have paid the $40 but why should I have to do that? I am beyond upset to say the least.

User's recommendation: Go with someone else.

View full review
Featured
ID
#2587943 Review #2587943 is a subjective opinion of poster.
Service
Geico Claim
Cons
  • Extremely poor customer service
  • Could not help when i needed them
Preferred solution
Make the process easier or help me cancel my policy. I would like nicer customer service people as well.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible experience

They insured a vehicle that I never owned on my policy. They didn't Insure a vehicle I do own - so when I found out I asked for a full refund and they will not issue a refund in the full amount because they say I missed ONE DAY of their drive easy discount and they are charging me an additional $56 because their app would not work correctly, as I was on the phone with them four times to get it corrected. So if you are interested in legalized RAPE - consider Geigo as your next choice in insurance. I will be filing a claim with the state of colorado division of insurance against them.

User's recommendation: Good Luck with your next Legalized Rape Experience.

View full review
ID
#2585368 Review #2585368 is a subjective opinion of poster.
Service
Geico Auto Insurance
Cons
  • Cannot have a specified agent to deal with
Loss
$750
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Their homeowners insurance is expensive and doesn't cover anything

GEICO - Their homeowners insurance is expensive and doesn't cover anything
GEICO - Their homeowners insurance is expensive and doesn't cover anything
GEICO - Their homeowners insurance is expensive and doesn't cover anything
GEICO - Their homeowners insurance is expensive and doesn't cover anything
GEICO - Their homeowners insurance is expensive and doesn't cover anything
A few years ago my wife changed insurance companies from Allstate to the gecko which is backed by travelers insurance I had a claim this year a foundation had Frozen and cracked under my garage and was causing structural issues the floor had Frozen and heaved up and I went to turn it in on the insurance and found out that travelers and Geico doesn't cover any damage caused by ice water sinkholes moving ground or anything like that I asked him what they did cover and they seem to avoid anything that could possibly happen they cover fire and that's about it I would not recommend their insurance to anybody because when you need them the most they are definitely not there if I could give them zero Stars I would

User's recommendation: Be very careful buying Geico homeowners insurance they don't cover anything and they will weasel out of paying for any damages.

View full review
Featured
ID
#2576954 Review #2576954 is a subjective opinion of poster.
Cons
  • Unwillingness to make things right
  • No professionalism unwilling to make things right
Loss
$13600

This company its sucks they charge money extra when you change to other company

BullshitThey still your money *** t don't pay the last 2mmonth fee at end of year of policy they charge double, please don't trust this company. Even when your car someone hit you they don't wanna totally your car they investigate make sure it's not your problem they suck company find another company better!

User's recommendation: i will not recommended.

View full review
ID
#2564703 Review #2564703 is a subjective opinion of poster.
Location
Melrose, Massachusetts

Payment

Trying to reach someone my phone as an emergency- I lost my phone so it literally took 3 weeks to actually speak to someone to pay my bill?????? So its like I paid over $300:/

User's recommendation: Apparently nobody takes phone calls in this world so if u lose ur cellphone during these crazy days good luck it took me literally 3 weeks before I could talk to a person on the phone????

View full review
1 comment
#2007616

Odd I had to call them a couple weeks ago and they answered right away. Maybe you should stop blaming others and own your issues

ID
#2525740 Review #2525740 is a subjective opinion of poster.
New Reviewer

Roadside assistance

The worst company ever Cant wait to get insurance from another company I called for help and they hung up on me 3 different times Left bike on the side of the road told them they could buy a new bike if they dont come pick it up Just like that they finally sent a tow truck I hate Geico never buy insurance from these crooks

User's recommendation: Run from these croooks.

View full review
ID
#2518481 Review #2518481 is a subjective opinion of poster.
Location
Titusville, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

VERY UNHAPPY WITH THEM!!!

Original review updated by user Apr 05, 2021
MY CAR WAS TOTALLED IN A 3 CAR ACCIDENT.., STARTED OUT NICE.., ENDED UP THE WORST INSURANCE EXPERIENCE IN MY LIFE OF OVER 50 YEARS!!!!! 8 ATTEMPTS TO CONTACT THE PERSON IN CHARGE OF MY CLAIM(KAITLIN)!!!!! 3 ATTEMPTS TO CONTACT NEW SUPERVISOR BLAKE!!!!! NEVER A CALL BACK!!!!! SENT A RIDICULOUS LOW BALL CHECK AFTER I SAID DONT SEND ID IT.., IT WON'T BE ACCEPTED!!!!! NOW 36 DAYS LATER.., STILL NO CONTACT!!!!! BEWARE.., SHOULD HAVE STAYED WITH STAY WITH STATE FARM.., BUT I THOUGHT I WOULD SAVE FEW DOLLARS.., BIG MISTAKE!!!!!

User's recommendation: BEWARE OF GEICO!!!!!

View full review
1 comment
#2006940

I'm finding I'm getting the same shaft they gave you. I would not recommend GEICO to my worst enemy.....

ID
#2489822 Review #2489822 is a subjective opinion of poster.
Service
Geico Claim
Pros
  • Horribble
Cons
  • No customer service at all
  • Horrible customer service
  • Not getting even decent service
Loss
$4000
Preferred solution
FAIR VALUE FOR MY TOTALLED CAR!!!!!
I had a car accident on 3/6/21. I reported to Geico on 3/8/21. Jonathan was the first adjuster. H e went to the towing shop where the Officer sent the car. ( never saw the car after the accident, I loss my mind) Jonathan went to inspect the damages of my car without my...
View full review
View full review
ID
#2470495 Review #2470495 is a subjective opinion of poster.
Location
Cape Coral, Florida

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article