GEICO
Reviews and Complaints
GEICO Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GEICO has 1.9 star rating based on 1047 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend GEICO to a friend or colleague.
- Rating Distribution
Pros: Price, Horribble, Good at taking your money.
Cons: Customer service, Inability to resolve issues, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GEICO has 1.9 star rating based on 1047 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend GEICO to a friend or colleague.
- Rating Distribution
Pros: Price, Horribble, Good at taking your money.
Cons: Customer service, Inability to resolve issues, Horrible customer service.50% of users think that GEICO should improve its Customer Service.
58% of users say that they won't use GEICO in the future for similar services or products.Recent recommendations regarding this business are as follows: "Shop Elsewhere", "Stay away from this company !", "IF you want to get screwed, go with Geico", "Highly recommend against", "Having and getting charged for roadside assistance is worthless if ya can't use it".
Most users ask GEICO for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Customer Appreciation? Yeah, not so much.
Preferred solution: full payment for parts
User's recommendation: Highly recommend against
Reinstate my policy after my credit card was changed and Geico could not do their autopay
User's recommendation: Shop around carefully for a day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy with very poor customer service
- Easy to navigate online
- Poor customer service
Preferred solution: Price reduction
User's recommendation: avoid them
Unable to get hold of someone to assist with a New plan/policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Apopka, FloridaGot charged for uninsured motorist after I declined it for 4 years.
They miscalculated my insurance. I was never told uninsured motorist was going to be added.
I have been with Geico for 4 years, never had uninsured motorist. My insurance was lapsed for 1 week, they resold me another insurance and added uninsured motorist. Came December, there was discount added onto my acct and my payment now almost doubled. No one wants to remove the uninsured price.
Every single one of customer service and managers refused to take fault. Once I get another insurance, I will pull my mortgage insurance as well. My insurance is due for cancelation on tomorrow 1make sure you question everything, there is no customerservice, thet are only there to collect your money and blame the state/23. I'm ashamed and angry with them.
I told the lady no I never had it for 4 years, I don't want it now. So she mail and stated she emaid it to me without any explanation. I was always a model and loyal customer. .
But Geico customer service people wants to added something I always rejected which is the uninsured motorist.. I need help from who ever can listen to me please.
I'm a si gle mother, I have 2 cars with a college student living with me. I'm tired.
User's recommendation: Make sure you keep records. They are here to collect your money and resale you insurance with uninsured motorist that you do not need or rejected.
Insurance policy
Preferred solution: Price reduction
Geico just canceled my policy and the only reason they could give me was I had one accident in three years and my husband who should not have been on my policy he has his own
Preferred solution: My policy renewed
User's recommendation: No recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPolicy cancelled
The insurance I received was fine. The cancelation with no proof is unacceptable. No one in customer service will try to fix it.
- Easy to navigate online
- Customer service people stink
Preferred solution: Apology
User's recommendation: drop it
Claim
- Love the expensive ads and lizard
- Poor claims policy for valued long term customers
Preferred solution: Another company
User's recommendation: Read the fine lines of contract. They exclude claims that relatives are involved in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Walla Walla, WashingtonWant to speak with someone
- Idk
Preferred solution: Price reduction
User's recommendation: Don't be dishonest, if you know that it wasn't something I had any control over.
Bad service
User's recommendation: If a company only care about your money and not about you looks for another car insurance company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chesapeake, VirginiaAdjuster- Negligence towards claim filed.
I rather pay lots of money, to an insurance, that has my back, rather than, be a customer of Geico, and pay an affordable amount, just to not have my vehicle fixed and to deal with a person who I never met, "Called an adjuster."
I would like to take this time to explain, how especially, negligent, the adjuster that had been assigned to me, had been. I made sure that I had filed a claim concerning my, gray/black, 2014 Nissan Rouge.
I made sure I had taken the proper steps. I called Geico to help tow my vehicle to a Garage close to where I broke down. Then, waited until an Adjuster named Shawn, had been assigned to me. He didn't assist me and my family, not even the least.
My car had never been fixed properly, as I am still waiting for my vehicle to be fixed properly and It's almost a month-in- a half, since the accident- date of accident- July 21st 2023.
I have last spoken with Mr. Shawn, August 28th, 2023, before the Labor Day holiday, and negotiated what we should do with my car's repairs. We spoke about having my vehicle towed to a repair Garage that is closer to where I reside, which is in Chesapeake. However, when I called the Garage, the one farther away.
The staff stated that no-one came to pick the car up. So, my car is still sitting in a Virginia Beach, Garage.
Now, I am on my own to fix my car, of course, when, I transport it to another Garage.
Please intervene, any-way possible, in order for me to complete the repairs, on my vehicle, as well as to give Geico another chance to redeem for a possibility of a positive feedback. Thank you in advance for any assistance that you can give at this time.
- Online portal at my fingertips
- Wont assist with fixing vehicle properly geico not there for you
Preferred solution: I would like to get my Car fixed properly. The Adjuster that had been assigned to me, was grossly negligent to my car repair needs.
User's recommendation: Make sure you meet the Adjuster, before he/she gives an estimate, so you can know what you're dealing with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to get past virtual no matter what. Number they hang up virtual cannot answer
- There affordable they used to be top of the line
- There mobile dont cut it you cannot get ahold of a real person your l
User's recommendation: Dont try to call its a circle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seymour, VictoriaStole my car and sold it
Nowhere. I need an attorney for all 4 parties #1 gieco#2 eagle paint and body#3 meltons towing
My story is in limbo. I have a good case.
But I don't k ow how to get mediatio I'm looking for the name if the lawyer and contact info.
Of the woman in the national news that won after contracting vd in a gieco insured car. This is theft on a different level.
Later I find out gieco adjustor works there as well. To make this short they had therecwpolico consconspirator company tow on a repo List and insurance paid. And cashed a i$5000. HPLUS CHECK WITHOUT MY SIGNATURE AND WITH HELD WHERE UT WAS TOWE and sold my cardodbdcar.
Giving different dates and stories. Giecio normtified after months carvana not me where the carcwas towed. Wichita falls issued a stolen car . No one will help gieco just sent a letter.
This all started March 17 last year.
How do o mediate. What firm handled the settlement of woman who got vd in a gieco insured
- Bad faith insurance
Preferred solution: Full refund
User's recommendation: Beware
My bill
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