Problem with Geico mobile app

I called because I am getting messages that I need to do updates for your car monitoring app but nothing shows. Called and they said all ok. Would contact IT on Monday. Just got same message.
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ID
#4031285 Review #4031285 is a subjective opinion of poster.
Location
Columbia, Maryland

No auto deductible taking out on 7-12-2022 @ 7-12-2020

Moved to a new state & they never notified me that they werent taking July and August payments out so now my payment is three months due Ive been on auto pay for over six years and I think its *** that they didnt take those two payments out or notify me that they werent going to take them out now I have a huge payment due Friday, September 9, 2022 Im not happy with geico going to Reevaluate other companies Ive been loyal for six years very disappointed Im single and I only make so much money and thats a big hit for me
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ID
#3932736 Review #3932736 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Cancel the policy

Got a much better rate with Farmers. Same coverage for half the price. Got more coverage for still less than what I was paying.

User's recommendation: I used them for 9 years. Pricier than others.

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ID
#3817909 Review #3817909 is a subjective opinion of poster.
Location
Tucson, Arizona

Make payment

I had a real hard time getting someone on rhe ph.The website just gives you a runaround , the chat is pointless more runaround in circles. No real solutions . You say on website your there to help .. where...when i call i get a computer generated call person that makes me jump thru hoops to get thru to a real live person. I love Geico but do something about the runaround we have to do to get help
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ID
#3807380 Review #3807380 is a subjective opinion of poster.
Location
Lathrop, California

Previous insurance carrier declarations page

Im Not Pissed! Somehow I got connected with your Pissed section of the Co. Your acting like Biden! Pitiful!!!

User's recommendation: Don’t Bother!!

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ID
#3769950 Review #3769950 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Previous insurance carrier declarations page

Im sorry but your prices in Florida suck! I liked Geico in Jersey the cost and service was great! Too bad you suck now. Its a shame!

User's recommendation: If you move to Florida, know you will probably change your insurance company!

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ID
#3761850 Review #3761850 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Cons
  • More expensive

Rate change

I called to see why my insurance went up , the representative said state rate change , never ask to see if they could get a better rate could have cared less about me as a customer .. I said ok I guess I need to shop around for cheaper insurance . representative anything else I can help you with and we ended the call .. because of 10 poor customer service I chopped around and he did get a better rate so I canceled my policy with Geico homeowners and auto

User's recommendation: Help the customer Don’t assume that it what it is can’t do nothing for you.

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ID
#3755678 Review #3755678 is a subjective opinion of poster.
Location
South Jordan, Utah

Insurance cuote

Today I filled my information to get a cotization of a premium insurance cuote for my car, and I got very interested when I received the cuote per month of $110 and when I decided to star a new insurance with Geico the final price increase $50 dollars more than the initial cuote rate. So the final coute was $165.00 per month So it was very disappointing that Geico changed the price for a higer one after spending several minutes trying o get a cheaper cuote rate than my current insurance.

User's recommendation: Don't trust in the initial cuote rate because it will increase.

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ID
#3630899 Review #3630899 is a subjective opinion of poster.
Location
Hayward, California
New Reviewer

Inquire

GEICO - Inquire
GEICO - Inquire
I received an email with the title pissed consumer for one I was far from pissed 2 I don't think this is a very professional statement in this email especially since i Gabe no indication thay I was *** or mad or UPSET... ID LKKE TO receive an apology and explanation.

User's recommendation: Call them out the ther unprofessionalism.

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ID
#3630611 Review #3630611 is a subjective opinion of poster.
Location
Machias, Maine
Loss
$55
Preferred solution
Price reduction
New Reviewer

Unable to get towed. Full coverage and No road side service

After more than 20 years. I never used this service. I was not aware of the additional fees. It out of pocket cost of $150.00. Does not include mileage.

User's recommendation: Notifications of service charges.

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ID
#3626810 Review #3626810 is a subjective opinion of poster.
Location
Takoma Park, Maryland
Loss
$150
Preferred solution
Full refund

High prices

I am 68 years old with no accidents tickets or anything and my daughter is 43 and the same and she's on my policy our insurance is very high I do not understand why a 2017 car and a 2019 car full coverage cost us $200 together a month I see other people that has multiple cars and is 24 years old and their insurance is less than $150 a month with Geico I would like to know why mine is so high?

User's recommendation: Compare prices with other companies.

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ID
#3501223 Review #3501223 is a subjective opinion of poster.
Location
Stuart, Virginia

I wanted to talk to an agent, but never got anyone in the phone, tried to do it on line, withour success

I called in to change drivers, but my son Cory Smith was never removed. Now the time frame has pasted. I am paying extra for nothing. Phyllis Smith 850-443-****
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ID
#3384198 Review #3384198 is a subjective opinion of poster.
Location
Tallahassee, Florida
New Reviewer

We got disconnected

After spending 20 min on the phone, we got disconnected and no one called me back. His name was Rob. User's recommendation: Idk
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4 comments
#2129616

I called Geico a number of times to find out when they raised my deductible and I was also cut off several times. I got his name was well but when I called, there is no way to give the name so they can find that person.

If you ask why they need your name when calling, they tell you, in case we get disconnected.

Yeah, I believe that. Geico people are trained to lie

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ID
#3307511 Review #3307511 is a subjective opinion of poster.
Location
Carson, California

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Verified Reviewer
New Reviewer

Wrong information.

I had spoken with an agent last about not being able to make a double payment. The agent told not to worry, the system would take out one payment. Not true, the system took out the double payment. So it did not help that I postponed my payment like the agent suggested.
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ID
#3285126 Review #3285126 is a subjective opinion of poster.
Location
Boardman, Oregon
New Reviewer

Raised Rates

Just because my coverage and home area has a lot of accidents doesnt mean I should have to pay more money. I havent had an accident in my entire life and been with Geico for 8+ years. Car repair labor rates and parts mark ups are not my problem. I hear a competitor insurance company gives safe driver rewards and discounts. Hmmm..

User's recommendation: Screw Insurance Companies.

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1 comment
#2108645

Longtime member, suddenly all my entries fail. I’m totally mystified!

ID
#3200283 Review #3200283 is a subjective opinion of poster.
Location
Dallas, Georgia
Loss
$700
Preferred solution
Let the company propose a solution

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