GEICO Reviews

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insurance car claim policy customer accident service auto money customer service
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Why why WHY CANT I TALK TO A REAL PERSON?!?!?!

I want to talk to an agent about changing my state of residence and learning about policy rates due to this move!!!!
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ID
#2677107 Review #2677107 is a subjective opinion of poster.
Location
Punta Gorda, Florida

Cancelled policy

customer for years, always had some reason not to pay a claim. Latest was wifes car got a small stone chip in windshield. Told by geico agent that if less than a dollar bill could be repaired. Did she want them to go ahead and schedule safelite to do the repair; yes go ahead. Agent came back and stated that the first avai available tech was not available for a week week
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ID
#2642946 Review #2642946 is a subjective opinion of poster.
Location
Denton, Maryland

Agent will not respond

The Body Shop gave me an estimate, it was 5k more than adjuster gave me.I have emailed, called, left messages etc. I have not got anything no call back nothing. I'm ready for my truck to be fixed, I'm about ready to go seek legal help.

User's recommendation: Shop elsewhere if they are going to be this way.

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ID
#2570312 Review #2570312 is a subjective opinion of poster.
Location
Foley, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Recent incident

Im very disappointed with GEICO, my husband called to request help in distress and agent Jackie asked so many questions that my husband just asked to please answer his one question instead using a stern voice, she said, I told you I needed all your information at the start, huffed then hung up on him while we needed help. When someone is nervous is too much to have a little patience and compassion?

User's recommendation: Call AAA, they were much nicer and helpful.

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ID
#2553940 Review #2553940 is a subjective opinion of poster.
Service
Geico Auto Claim
Pros
  • Less expensive than other insuances
Cons
  • Adjuster lack of concern
Preferred solution
Let the company propose a solution
New Reviewer

I took my car a week ago to get an estimate for damage and have not heard back sincets

Called GEICO, telephone agent will call Blake, to view the pictures and make an estimate. He will contact me when to take to the shop.

User's recommendation: Don’t know yet.

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ID
#2534518 Review #2534518 is a subjective opinion of poster.
Preferred solution
Apology

Question about when my payment was due

When I first began to deal with Geiko I was so delighted that it was easy to speak to a "real" person when I called. I understand the changes we've experienced with COVID; but it seemed that Geiko's telephone service was already diminished before COVID stay-at-home began.
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ID
#2508668 Review #2508668 is a subjective opinion of poster.

A policy number

trying to get my motor cycle inspection done and the shop needed my insurance information.i was unable to retrieve my insurance card so I called GEICO, I was one the phone for over an hour.. when I told person what I needed they HUNG Up on me. Thanks alot. Hello Dairyland insurance.

User's recommendation: Insurance was ok just don't call them.

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ID
#2498370 Review #2498370 is a subjective opinion of poster.
Location
Natchitoches, Louisiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Premiums are outrageous

I got around to shopping my auto premiums and I have been with Geico for 40 years. Turns out State Farm was less than half that of Geico. I began to wonder how long Geico had been ripping me off. Not to mention State Farm would write my homeowners policy in Florida something Geico would not do.

User's recommendation: Geico is no longer the loss cost option.

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ID
#2427883 Review #2427883 is a subjective opinion of poster.
Loss
$2400
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Geico will not renew my insurance policy due to RAT damage. which is out of my control. Have been with them for over 5 years. Have several cars not being used because of covid.19. Only drive about 1 time/wk. Retired MD,, No accidents, driving (50+) years, No tickets...
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ID
#2406350 Review #2406350 is a subjective opinion of poster.
Service
Geico Auto Insurance
Pros
  • No pros
Preferred solution
Let the company propose a solution
New Reviewer

POOR SERVICE

MY CHECK MAILED 12-13-2020 HASNOT BBEEN CASHED. SERVICE PERSON STATED IT WAS BEING BPROCESSED THIS PASSEDF SATURDAY. THEWY HAVE THE CHECK.BEWARE OF CUSTOMER VSERVICE.
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ID
#2367914 Review #2367914 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Poor service
Preferred solution
Let the company propose a solution
New Reviewer

Add a vehicle policy

GEICO - Add a vehicle policy
Im trying to add an new vehicle tag plates number to the policy
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ID
#2212244 Review #2212244 is a subjective opinion of poster.
Location
Hyattsville, Maryland
Preferred solution
Adding new tags

Request not met

I've contacted Geico Multiple times requesting a Certificate of insurance. Every time they send me a binder with my policy I do not want this. Constantly waiting on the phone over 30 minutes to speak with someone. this is not fair and needs to be resolved.

User's recommendation: Go with progressive or another insurance company.

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ID
#2171505 Review #2171505 is a subjective opinion of poster.
Location
Winston Salem, North Carolina
New Reviewer

Poor Customer Service

They double dipped on my payment and now tell me it will be 7 to 14 "working" days until they give it back! I've tried calling and you CANNOT talk to anyone! Their God Awful recordings are nightmares.

User's recommendation: Run, don't walk to ANY other Insurance Agency.

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1 comment
#1913587

Don't provide direct access to your accounts to anyone. This is what happens. Nothing should be paid that you did not singularly authorize.

ID
#2122577 Review #2122577 is a subjective opinion of poster.
Location
Mukwonago, Wisconsin
Loss
$1
Preferred solution
Kiss My ***

No real person except sales agents.

I called your company each year and complained that you kept raising my rate while value of my vehicles kept decreasing. I got blah blah blah. I said I was forced to look for better rate elsewhere, I got blah blah blah. I carried Geico for years, never late payment, no claims or tickets. So I say *** Geico.
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ID
#2031342 Review #2031342 is a subjective opinion of poster.
Location
Lima, Ohio

Check your options

GEICO has launched the so-called throwbacks to their commercials. If they can spend that kind of money, why are the premiums held at such a high rate, all over the country?
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ID
#1751757 Review #1751757 is a subjective opinion of poster.
Location
Memphis, Tennessee
Product
Geico Commercial

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