Needed info

It wasnt a complaint. I wanted to see if I had rental car coverage due to an extended auto repair. CSR chat explained that rental car is not available unless a claim is involved.

User's recommendation: Very quick response.

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ID
#3986094 Review #3986094 is a subjective opinion of poster.
Location
Phoenix, Arizona

Salvage department

Excessive delay in payment and processing on claims. Total loss process was painfully slow. Especially when waiting for payment from company end.
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ID
#3947253 Review #3947253 is a subjective opinion of poster.
Location
Greenwood Village, Colorado

Extension car rental

No complaint. Just was saying 3 days was not enough time for Auto repair. Has been resolved. Geico is great!!!

User's recommendation: Geico is very helpful and Great!!!!!

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ID
#3902056 Review #3902056 is a subjective opinion of poster.
Location
Elk River, Minnesota

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Verified Reviewer
New Reviewer

Billing question

GEICO - Billing question
I paid a cancellation notice and now it says I owe more money what is going on? Please call me soon because I cant afford a cancellation.
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ID
#3851043 Review #3851043 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Need past payment history on 2013 Chevy Malibu emailed to nikitamundine07@***.com

I need this for personal reasons past payment history for the 2013 Chevy Malibu I've been trying to get this for 2 days now could you please get it to me as soon as possible my address is 2507 Pinnix Street unit A Greensboro NC 27405
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ID
#3818010 Review #3818010 is a subjective opinion of poster.
Preferred solution
Past payment history on 2013 Chevy Malibu

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Verified Reviewer
New Reviewer

Customer service

Great customer service from Gieco.They where nice and explain everything and also found me discount to have affordable auto/renters insurance.
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ID
#3673542 Review #3673542 is a subjective opinion of poster.
Location
Denver, Colorado
Preferred solution
I.D insurance cards

Additional vehichard to use website

The Customer service representative was awesome every time I called, but the webscall Customer service ite was a no go.
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ID
#3566187 Review #3566187 is a subjective opinion of poster.
Location
Jacksonville, North Carolina

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Verified Reviewer
New Reviewer

Policy Cancellation

My name is Paterno Balansi. My car, 2014 Volkswagen Jetta with plate 8JWz041, has been insured with GEICO for some years. It's vehicle identification number is 3VWPL7AJ5EM620737. Effective today, December 10, 2021, I am cancelling my policy with GEICO. THANK YOU VERY MUCH FOR YOUR GOOD SERVICES THAT YOU HAVE GIVEN ME DURING MY STAY WITH YOUR INSURANCE COMPANY. PATERNO L BALANSI
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ID
#3145055 Review #3145055 is a subjective opinion of poster.
Location
Orange, California
Pros
  • Very good insurance company
  • Excellent service
New Reviewer

I have a question about my premium

Not being able to know what my premium is next year. My policy renews in less than 30 days so I thought you should know what my premium will be next year and this time if it stays the same I will be paying $100 more per month than other insurance companies are quoting.
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ID
#3133216 Review #3133216 is a subjective opinion of poster.
Location
Cleveland, Ohio
Preferred solution
Price reduction

Talk to agent

Needed to get some info on my policy. The people I spoke with were very helpful and polite. The women I talked to handled all my questions fully detailed.

User's recommendation: I’ve been with geico for 6 years. Good people to be insured by.

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ID
#3075179 Review #3075179 is a subjective opinion of poster.
Location
Suffern, New York

Need to speak to supervisor in body shop

I was driving on hwy and I heard something like a strap or sounded like tie down, heard it. But I don't know what is was or where it was. It's been raining for days here and I haven't washed it. But I am going to now!

User's recommendation: You need to call your service center!!

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ID
#2960993 Review #2960993 is a subjective opinion of poster.
Location
Houston, Texas

Auto insurance

Very professional and courteous customer service.I recommend this car insurance to everyone whos looking for a insurance company thats kind and patient.
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ID
#2786146 Review #2786146 is a subjective opinion of poster.
Location
Birmingham, Alabama

Unhappiness of automated phone service

Would like an option to go directly to a customer service representative. Automated system hung up on me twice while I was trying to pay my sons auto billing!!! Finally, a service representative came on and everything was handled quickly!! My kids are with GEICO because I used to be with it, but changed because of the push for online or automated service

User's recommendation: See first line above.

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ID
#2646812 Review #2646812 is a subjective opinion of poster.
Location
Fresno, California

I have no problem with GEICO

Nothing happened I do not know why I got this message. But I am replying to it. Im getting frustrated with this survey. It wont let me go through with what I have to say Ive already said what I needed to say and it keeps on asking me for more information sorry nothing against your people at all they were wonderful websites need some work though.
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ID
#2552346 Review #2552346 is a subjective opinion of poster.
Location
Green Valley, Arizona
New Reviewer

To make payment

Phoned in automated payment. No need to speak with anyone. I have nothing else to sayyctsyvlhxyezon jxigvieXkhcueXi. Iclydiyv urxogz EclvhdSut job irzo hv itsug jf

User's recommendation: I will recommend to all.

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ID
#2486097 Review #2486097 is a subjective opinion of poster.
Location
Glen Saint Mary, Florida

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