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Resolved: Increase in umbrella policy premium

Update by user Jul 26, 2020

I called and was helped by another agent with the Geico umbrella policy. They did a policy review, and the explanation of the increase was much clearer.

My daughter is considered a youthful operation, but when she turns 25 this year, we'll be able to return to our regular rates. Glad that I pursued this, as I really like Geico as a whole!.

Original review posted by user Jul 26, 2020
Last year we obtained an umbrella policy with Geico for $389 for the year. We just received a bill to renew the policy for $642. Unbelievable 65% increase. When I called to question this, the agent said that the increased rate is due to the rising cost of medical expenses in Colorado. I am shocked and disappointed in Geico as a company for doing this. It is completely unacceptable, and we will be shopping for a different car insurance and umbrella policy today.

User's recommendation: Don't purchase an umbrella policy from Geico!

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1 comment
#1900722

Geico insurance has never been the cheapest. Always best to get quotes from other companies, but stay away from online companies like Progressive, etc. Find one with a local agent so if you have a problem you can sit down and discuss it with him.

Resolved
ID
#2081537 Review #2081537 is a subjective opinion of poster.
Service
Geico Premium Auto Insurance
Pros
  • Good customer service with claims and fair car insurance rates
Cons
  • Unreasonable rates for umbrella policies
Preferred solution
Let the company propose a solution
New Reviewer

NEVER

CAlled in to get information about the claim, and this lady AMBER # 228061 said she couldnt help me , and refused to transfer the call and then started getting condisending , and insluted . Be littled , I called 3 other times , and was helped very easily , AMBER refused to help and keep repeating no one can help you and i dont know where to transfer the call no one else can help you, had to hang up and call another department to get help
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ID
#1742990 Review #1742990 is a subjective opinion of poster.
Cons
  • Wasting my time
  • Too long did not resolve the problem
  • Way they treat their customers
Reason of review
Poor customer service
New Reviewer

Great Customer Service

Customer service means a lot to me! I want to thank Jackie Culverhouse for her EXCELLENT SERVICE she gave me. Jackie was concern about my needs and met all of them and she answered all my calls. Customer service means alot you don't get that anymore. I have swiched service do to POOR customer service. GEICO show her you apprecite a job well done!! Also, hire more people like her. Way to go Jackie Culverhouse.
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ID
#1546675 Review #1546675 is a subjective opinion of poster.
Service
Geico Auto Insurance
Reason of review
Poor customer service
New Reviewer

Adjusters inspection

I came to get an adjuster to look at my vehicle after filing a claim and upon reaching the location the adjuster attitude was very callous and he treated me as though I was a suspect rather then a paying customer. He started inspecting my vehicle and repeatedly cut my car off and on as if he was trying to cause further damage he was taking oics if my dash lights as though he was trying to discredit my claim. His attitude was very unprofessional. I don’t know what his attitude was for I came in a few minutes early to make him aware that I was present for our 11:30 appointment and he spoke to me as if I was a child telling me “ I’m with another customer you can’t sit outside until I’m through!” I held my composure and humbly went outside. When he finally began inspecting the vehicle I had pointed out the scratches and he started speaking on other damages as if what I pointed out didn’t matter.... I felt he should have just inspected the issues I was pointing out in my claim. He was going through all sorts of stuff that had nothing to do with the damages I was reporting!!!
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2 comments
#1530290

Because you file a claim. His job is to make sure that you are truthful and honest.

I gets it he is probably an *** of doing that and I will ding him for that.

But in a way, he is doing his job to make sure your claim is what you say it is, not less, and not more! If your claim is for a simple scratch and your car looks like it just survive a mayhem then no wonder he will question every little detail of your car.

#1548053
@PissedConsumer1530290

I understand everyone has to do their job. But with a *** attitude ?

I have had insurance with geico for 6 years and alwas paid. My truck was stolen and when recovered it had been a total loss due to the thief setting it on fire. This has been devastating to me. That vehicle was big enough for 4 growing boys one of them is special needs.

So now I am treated like *** and have no help with anything . My credit is now screwed up and I am renting a car daily to make it to work. I can't afford the rental car but I have no choice.

This has been one of the worst things to ever happen and to be treated like a lowlife or criminal from my insurance company thst I chose is very eye opening. I don't know if I will stay with geico after this.

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ID
#1310663 Review #1310663 is a subjective opinion of poster.
Service
Geico Auto Claim
Reason of review
Poor customer service

SLICK 50

I was on my way to New Jersey motor vehicles to pay a surcharge when I stopped at a used car dealer to look at a few trucks. Fell in love with one and bought it outright. Called Geico to insure the truck and a Geico rep said, "You have not paid your NJ surcharge, so we'll have to raise your rate $300." I said I was on my way to pay it, but I did a reversal, and that $300. is FOR that surcharge. In the end I'm in the hole $300. I allowed them to raise it as I was on the spot, in a dealers office. That's not All, I was told to do an online form and an online signature. I tried several times to no avail. Every time I hit SUBMIT it didn't go through. I repeatedly made Geico aware of my problem. No one told me I could simply go to a Geico store and sign a form there. With work a week went by and I was told my rate had to go up an additional $300. for not getting that online signature up. I did find and get to a Geico store and went to physically sign that form. But was told to call the 1 800 number to make sure that my faxed signature did get through, and had to fight to rid of that additional $300. charge. In the end they got me for just under $18. I had also asked to pay for the Entire year in Full and was sold a standard 6 month policy and I absolutely do not recall being informed it was only a 6 month plan. Pure inconvenience complements of my little green buddy.
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ID
#1086661 Review #1086661 is a subjective opinion of poster.
Service
Geico Auto Insurance
Reason of review
Pricing issue
New Reviewer
Update by user Feb 02, 2017

Geico really came through for me! There was a discrepancy in the VIN number for my car which we only realized after I got into an accident and the car was determined a total loss. They did an investigation (which did take them 3.5 week) but they decided to cover my...

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1 comment
#1278272

Vehicle VIN numbers everything in the automobile insurance industry. It's the identifier for the vehicle insured.

You can't just "correct it". It's not that simple at all.

Wrong VIN number could mean there is no coverage provided. They have been charging you rates for a completely different risk, not your vehicle risk. If the vehicle VIN has been wrong, that means the vehicle is wrong and not insured.

Insurance follows the vehicle, not the person.

No insurance company will accept liability for a claim on a vehicle they have not been insuring.

When you received your policy contract and identification cards didn't you notice the wrong car was insured? That's your responsibility.

It will depend on how long this has been going on and exactly how it occurred. Once that is determined, they will be able to make a decision.

Resolved
ID
#997187 Review #997187 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Geico Auto Claim
Reason of review
Poor customer service
Loss
$8100
Preferred solution
I want the claim to be processed and a check to be cut so I can get a decent car for myself and my child's transportation purposes.

Geico can cancel your policy for 3 no fault claims in 3 years in MD

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the last 3 years. I am really surprised to learn that for no fault of mine, an insurance company can cancel a policy in Maryland. I am GEICO customer for more than 10 years and paid thousands of dollars in premium. I do not understand why i should be punished if someone else hits my car. I don't understand the rationality behind it except that GEICO wants to collect premium as free money. It looks to me an unfair treatment.
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1 comment
#925811

if you had bothered to read the fine print. they can cancel/change your policy at any time for any reason.

there is no law stating otherwise that i'm aware of in any state, if i'm wrong I don't mind being corrected. but if you had been a customer for 10 years as you claim, then surely you had read the fine print and that would have avoided this needless complaint in the first place

ID
#577538 Review #577538 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
New Reviewer

State Laws to Be Insured Versus Claims Denied??

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in our driveway, by accident. I immediately called Geico to report it and file a claim. I was advised that they would not cover either vehicle because my daughter and I shared the same residence. He also eluded that I intentionally hit my daughters car to cause damage to "our property". My Highlander had only a scuffed bumper; however, her car had significant damage to the front left corner of her vehicle. He advised me that it is my responsibility to pay out of pocket. I falsely believed that I was abiding by state laws and acting responsibly in having full coverage. Why is it a state law to have vehicle insurance when they aren't required to cover damages? My daughter also has Geico insurance. It should not matter who the insured lives with or where the accident occurred. My next calls will be to my attorney for insurance fraud and the insurance commission.
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ID
#562238 Review #562238 is a subjective opinion of poster.
Location
Mansfield, Ohio
Service
Geico Claim
Pros
  • Price
Cons
  • Denial of claims
Reason of review
Problems with payment
Loss
$1700
Preferred solution
Deliver product or service ordered

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